Total Quality Management In Government
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Total Quality Management In The Public Sector
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Author : Morgan, Colin
language : en
Publisher: McGraw-Hill Education (UK)
Release Date : 1994-02-01
Total Quality Management In The Public Sector written by Morgan, Colin and has been published by McGraw-Hill Education (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-02-01 with Business & Economics categories.
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Total Quality Management In Government
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Author : Steven Cohen
language : en
Publisher: Jossey-Bass
Release Date : 1993-04-02
Total Quality Management In Government written by Steven Cohen and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-04-02 with Business & Economics categories.
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Quality Management For Government
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Author : V. Daniel Hunt
language : en
Publisher: Asq Press
Release Date : 1993-01
Quality Management For Government written by V. Daniel Hunt and has been published by Asq Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-01 with Business & Economics categories.
The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques.
Quality Government
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Author : Jerry W. Koehler
language : en
Publisher: CRC Press
Release Date : 1996-02-15
Quality Government written by Jerry W. Koehler and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-02-15 with Business & Economics categories.
For anyone looking for a practical guide that clearly demonstrates how to implement Total Quality Management within any government agency (on any level), this is the book that will provide a step-by-step system for success. Quality Government provides practical principles and examples, all designed by experienced government officials who have been through numerous quality initiatives. Packed with reality-based examples, the first two chapters present the theoretical aspects of TQM, while the remainder of the book focuses on implementation. Quality Government tells you what to expect, how implementation is accomplished, and what can be learned. Throughout, the authors give detailed examples of barriers to designing, developing and implementing TQM and how to overcome each.
Excellence In Government
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Author : David K. Carr
language : en
Publisher:
Release Date : 1990
Excellence In Government written by David K. Carr and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Quality Management
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Author :
language : en
Publisher: DIANE Publishing
Release Date : 1993-06
Quality Management written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-06 with Business & Economics categories.
Examines Total Quality Management (TQM) in the federal government. Contains information on the status, scope, and benefits of federal TQM, as well as the obstacles that agencies encounter during implementation.
Education And Training For Total Quality Management In The Federal Government
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Author : Frank L. Lewis
language : en
Publisher: U.S. Government Printing Office
Release Date : 1992
Education And Training For Total Quality Management In The Federal Government written by Frank L. Lewis and has been published by U.S. Government Printing Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM is followed by a list of some key strategic decisions that should be addressed in the implementation plan. Evolving training needs of organizations at various stages of TQM implementation are discussed. Important issues that should be addressed in the training plan are summarized, including funding and assignment of employees to training. Issues are discussed that organizations should consider in phasing training throughout the organization: top management orientation, general organization awareness, and initial focus of indepth TQM training. Training subject areas and courses that many successful TQM organizations provide to meet education and training needs are summarized. A discussion follows of key principles and issues in managing, organizing, and arranging for the delivery of TQM training, including structuring training, selecting trainers, sources of external training, and organizing training staff. Evaluating the training effort is briefly addressed. Appendixes include information on Federal Quality Institute services and a 10-item bibliography. (YLB)
The Politics Of Quality In The Public Sector
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Author : Ian Kirkpatrick
language : en
Publisher:
Release Date : 1995
The Politics Of Quality In The Public Sector written by Ian Kirkpatrick and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.
Total Quality Management In Government
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Author : Jerry W. Koehler
language : en
Publisher:
Release Date : 1995-12-01
Total Quality Management In Government written by Jerry W. Koehler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-12-01 with categories.
Total Quality Management
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Author : Michael J. Prowse
language : en
Publisher:
Release Date : 1992
Total Quality Management written by Michael J. Prowse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Organizational effectiveness categories.