Transformational Public Service
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Transformational Public Service
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Author : Cheryl King
language : en
Publisher: Routledge
Release Date : 2014-12-18
Transformational Public Service written by Cheryl King and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
Everyone who aspires to more effective public service should read this book. It provides a compelling antidote to the managerial focus of theory and practice in public administration. Written with the aim of inspiring and rekindling a mission for public service, Transformational Public Service weaves together theory and stories from actual practice to show that public service can (and does) advance the goals of democracy, inclusiveness, and social and economic justice. Eight practitioners from government and non-governmental organizations at all levels - from the street to the executive office - tell their personal stories of transformational public service. Theory, poetry, and popular culture references are woven around the stories. Both students and practitioners will discover new ways of thinking in this book that will enable them to transform their own administrative practices. As the authors note in their prologue: "As we listened to these stories, we heard people say that public service can be and is transformational (transforms institutions, practices, and people's lives and experiences) in ways that serve democracy, engagement, and social and economic justice. The public service they practice is collaborative, humanistic, emancipatory, inclusive, and diverse."
Public Administration Reformation
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Author : Yogesh K. Dwivedi
language : en
Publisher: Routledge
Release Date : 2013-11-12
Public Administration Reformation written by Yogesh K. Dwivedi and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-12 with Business & Economics categories.
In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
Transformational Government
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Author : Great Britain: Cabinet Office
language : en
Publisher: The Stationery Office
Release Date : 2005-11-02
Transformational Government written by Great Britain: Cabinet Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-02 with Political Science categories.
This document sets out the strategy to transform the business of government through increased and better use of technology. It is directed at three key areas: (1) the transformation of public services for the benefit of citizens, businesses, taxpayers and front-line staff; (2) the efficiency of the corporate services and infrastructure of government organizations; (3) the steps necessary to achieve effective delivery of technology for government. To achieve this, services must be designed around the citizen or business, not the provider. Government must move to a shared services culture, releasing efficiencies by standardisation, simplification and sharing. And there must be more professionalism in the planning, delivery, management, skills and governance of IT in government. A detailed action plan to implement the strategy will be approved by the Chief Information Officers' Council and the Service Transformation Board, and published before the end of this financial year. Comments on the strategy (by 3 February 2006) are welcomed: [email protected]; Strategy Team, eGovernment Unit, Cabinet Office, 3rd Floor, Stockley House, 130 Wilton Road, London SW1V 1LQ (tel 020 7276 63160)
Transcending New Public Management
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Author : Per Laegreid
language : en
Publisher: Routledge
Release Date : 2017-03-02
Transcending New Public Management written by Per Laegreid and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Political Science categories.
Following on from the success of the editors' previous book, New Public Management: The Transformation of Ideas and Practice, which examined the public reform process up to the end of the last decade, this new volume draws on the previous knowledge both theoretically and empirically. It examines and debates the post-new public management reform development in Denmark, Norway, Sweden, Australia and New Zealand. The ideal follow-up to the previous volume, this book includes many of the same contributors in addition to some fresh voices, and is a must for anyone looking for an integrated framework of analysis. Comprehensive and analytical, it is an important contribution to the study of public administration and particularly to the reform of public management.
Service Transformation
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Author : David Sir Varney
language : en
Publisher: The Stationery Office
Release Date : 2006-12-06
Service Transformation written by David Sir Varney and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-06 with Business & Economics categories.
The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).
A Handbook On Transformation And Transitioning Public Sector Governance
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Author : Emerson J. Jones
language : en
Publisher: Xlibris Corporation
Release Date : 2018-07-06
A Handbook On Transformation And Transitioning Public Sector Governance written by Emerson J. Jones and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-06 with Social Science categories.
This is a handbook on reinventing and repositioning strategy for strengthening public sector governance, redesigning and remodelling the public service delivery system, administrative reshaping, creation of sustainable capacity for effective governance and improvements in governance effectiveness. It discusses various approaches for introducing strategic changes in diverse sectors and institutions for increased citizens value and satisfaction. It is an interactive resource that provides guiding principles and tools that support the reinventing and repositioning process at national and subnational governance levels. It describes the modelling of benefits and impacts to ensure resources are focused in the right areas to deliver the greatest benefits.
Value Based Leadership In Public Professions
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Author : Tor Busch
language : en
Publisher: Bloomsbury Publishing
Release Date : 2017-09-16
Value Based Leadership In Public Professions written by Tor Busch and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-16 with Business & Economics categories.
A brand new text that examines the latest thinking in values-based leadership in the public sector. Assuming no prior knowledge, it draws on the experience of the UK, Europe, Australia and the USA to present students with an invaluable account of public sector management and leadership.
Public Sector Leadership For The 21st Century
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2001-10-05
Public Sector Leadership For The 21st Century written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10-05 with categories.
This is the first report to examine key leadership issues across OECD Member countries, including the strategies and practices governments are adopting, and the lessons from country experiences so far.
Developing Public Service Leaders
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Author : Mike Wallace
language : en
Publisher: Oxford University Press
Release Date : 2022-11-10
Developing Public Service Leaders written by Mike Wallace and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-10 with Business & Economics categories.
Developing Public Service Leaders examines why and how governments and representative bodies in public service organizations have mounted major interventions over the last two decades to develop senior staff as leaders. A critical explanation is developed of the foundational contribution made by national leadership development interventions in the 2000s to the emergence, proliferation, and normalization of leadership development provision. Through carrying out qualitative research in England, the authors investigate the national leadership development interventions for school education, healthcare, and higher education. Whilst also looking at the contemporary legacy of these interventions within a global scale, examining the growing international movement and comparing interventions across the world. The book looks at new ways to approach leadership development, adopting a novel perspective on leadership as a metaphorical concept and coining the concept of 'leaderism', and exploring how although senior staff may be widely acculturated as leaders, they may not necessarily be committed to acting as government change agents. Leadership development makes a diffuse contribution towards the ongoing neoliberalization of public services. Developing Public Service Leaders is a comprehensive and essential read for a researcher or policymaker striving for an in-depth understanding of the field and its ramifications.
Handbook Of Research On Ict Enabled Transformational Government A Global Perspective
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Author : Weerakkody, Vishanth
language : en
Publisher: IGI Global
Release Date : 2009-05-31
Handbook Of Research On Ict Enabled Transformational Government A Global Perspective written by Weerakkody, Vishanth and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-31 with Computers categories.
"This book provides comprehensive coverage and definitions of the most important issues, concepts, trends, and technologies within transformation stage e-government implementation"--Provided by publisher.