Transforming Service
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Transforming Service
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Author : Shonda R. Jones
language : en
Publisher: Wipf and Stock Publishers
Release Date : 2020-05-18
Transforming Service written by Shonda R. Jones and has been published by Wipf and Stock Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-18 with Religion categories.
Transforming Service is a seminal book developed by student services professionals in theological education. This edited volume is new and innovative in that it puts the student services professional and their work with divinity students center-stage. Amid the various and serious changes afoot within the church and academy, there is a need for astute and perceptive expertise to assist professionals and institutions in transforming how to reach, serve, and sustain graduate students in theological education. This book is an offering designed to establish and sustain conversations among student services professionals in theological schools about the nature of the profession and to share wisdom within a rich community of practice that is essential to the success of theological schools. With its rich combination of useful information, reflective instruction on a host of professional leadership issues, and animated narratives on the ways different colleagues address common practices and challenges in their context, Transforming Service is a needed resource to all who engage in theological education.
Transforming Enterprise Cloud Services
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Author : William Y Chang
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-11-15
Transforming Enterprise Cloud Services written by William Y Chang and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-15 with Computers categories.
The broad scope of Cloud Computing is creating a technology, business, sociolo- cal, and economic renaissance. It delivers the promise of making services available quickly with rather little effort. Cloud Computing allows almost anyone, anywhere, at anytime to interact with these service offerings. Cloud Computing creates a unique opportunity for its users that allows anyone with an idea to have a chance to deliver it to a mass market base. As Cloud Computing continues to evolve and penetrate different industries, it is inevitable that the scope and definition of Cloud Computing becomes very subjective, based on providers’ and customers’ persp- tive of applications. For instance, Information Technology (IT) professionals p- ceive a Cloud as an unlimited, on-demand, flexible computing fabric that is always available to support their needs. Cloud users experience Cloud services as virtual, off-premise applications provided by Cloud service providers. To an end user, a p- vider offering aset of services or applications in the Cloud can manage these off- ings remotely. Despite these discrepancies, there is a general consensus that Cloud Computing includes technology that uses the Internet and collaborated servers to integrate data, applications, and computing resources. With proper Cloud access, such technology allows consumers and businesses to access their personal files on any computer without having to install special tools. Cloud Computing facilitates efficient operations and management of comp- ing technologies by federating storage, memory, processing, and bandwidth.
Transforming Field And Service Operations
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Author : Gilbert Owusu
language : en
Publisher: Springer Science & Business Media
Release Date : 2014-01-21
Transforming Field And Service Operations written by Gilbert Owusu and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-21 with Business & Economics categories.
The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.
Transforming Mental Health Services
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Author : Howard H. Goldman
language : en
Publisher: American Psychiatric Pub
Release Date : 2009-06-26
Transforming Mental Health Services written by Howard H. Goldman and has been published by American Psychiatric Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-26 with Medical categories.
This compendium of 17 articles addresses the goals set forth by the President's New Freedom Commission on Mental Health in its 2003 report, Achieving the Promise: Transforming Mental Health Care in America. The report represents the first time since the Carter Administration that such a high-level group evaluated U.S. mental health care. The report painted a dismal picture of the nation's mental health system, saying the system was so broken that it was "beyond simple repair." The Commission said that current services focused on "managing disabilities" rather than helping patients achieve a meaningful life in their communities. It also stated that mental health service providers ignored the preferences of consumers and their families. The articles in Transforming Mental Health Services: Implementing the Federal Agenda for Change, originally published between 2006 and 2009 in Psychiatric Services (journal of the American Psychiatric Association), offer recommendations to assist adults with serious mental illness and children with serious emotional disturbances. They include a series of reforms in which the emphasis is on recovery as an achievable goal, and the need for a person-centered orientation in service delivery. There is also discussion of the reasons many service providers resist using a recovery orientation and how this can be remedied. Transforming Mental Health Services: Implementing the Federal Agenda for Change consists of updates of papers written by the Commission's subcommittees addressing issues fundamental to those living with mental illness. It is organized into four sections: The first focuses on the interface between mental health and general health, and on employment, housing, and Medicaid financing. The second continues addressing financing and Medicaid as well as issues related to school mental health, recovery, transformation of data systems, and acceleration of research. The third includes reports from four states with transformation initiatives designed to ensure that consumers have a strong voice in the development of recovery-oriented services. The final section describes progress five years after the President's Commission Report and concludes with a proposal by the current director of the Center for Mental Health Services for a public health model of mental health care for the 21st century. This compilation of well-researched and well-written articles offers an excellent resource for frontline care providers, facility administrators and advocates. It serves as an equally valuable resource for state policy makers who wish to present a convincing case that change is happening and that the recommendations can be translated into effective policies. Although consumers and their families will receive support for their perception that service providers ignore their needs, they will also be encouraged that change for the better is coming to the U.S. mental health care system.
Service Transformation
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Author : David Sir Varney
language : en
Publisher: The Stationery Office
Release Date : 2006-12-06
Service Transformation written by David Sir Varney and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-06 with Business & Economics categories.
The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).
Digital Governance Transforming Public Services
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Author : Dr. S. Marcelin Pushpa
language : en
Publisher: Academic Guru Publishing House
Release Date : 2024-07-29
Digital Governance Transforming Public Services written by Dr. S. Marcelin Pushpa and has been published by Academic Guru Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-29 with Study Aids categories.
“Digital Governance: Transforming Public Services” discusses how digital technologies are changing public administration. In an era of rapid digital innovation, this book examines how emerging technologies affect government, service delivery, and public involvement. With theoretical and practical insights, it is essential for comprehending digital tool integration in public services. Each chapter covers a distinct facet of digital governance. It starts with a discussion of digital governance’s theoretical foundations and historical backdrop, which led to digital public administration. This introduction explains how digital technologies have grown and their role in contemporary government. Later chapters cover particular public service digital transformation topics. Develop and execute digital platforms for service delivery, use data analytics in policymaking, and integrate AI into administrative operations. With case studies from diverse areas and industries, each chapter details how these technologies are utilised. These instances show institutions’ digital transformation achievements and failures. The book addresses digital governance concerns and ethics for a large part. Data privacy and security, the digital divide, and public sector jobs and automation are examined. Innovation must be balanced with ethics to avoid worsening disparities and eroding public confidence, according to the book. It emphasises risk mitigation and strong protections to secure sensitive data and ensure openness.
Transforming The Service Sector With New Technology
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Author : Rana, Varinder Singh
language : en
Publisher: IGI Global
Release Date : 2025-05-07
Transforming The Service Sector With New Technology written by Rana, Varinder Singh and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-07 with Business & Economics categories.
Technology can impact the service sector in a variety of ways. It can be used to transform a number of service-related businesses, including hospitality, tourism, banking, healthcare, and others. Businesses navigating the rapidly changing landscape of services and technology can benefit from it by using emerging technology to create new services or improve existing ones. With the rapid rise in technology, the regulatory landscape is changing, requiring additional changes to ensure responsible innovation and protect consumers' interests. Transforming the Service Sector with New Technology strives to stimulate innovation, aid in strategic decision-making, and benefit service industries as a whole. It provides valuable information about how technology is impacting and transforming the services sector and insights in responsibly regulating it. Covering topics such as customer engagement, recovery strategies, and technology-driven product placement, this book is an excellent resource for industry decision makers, Industrialists, hospitality professionals, entrepreneurs, policymakers, scholars, academicians, professionals, and more.
Transforming Health In Turkey
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Author : Dilek Başar
language : en
Publisher: CRC Press
Release Date : 2025-04-24
Transforming Health In Turkey written by Dilek Başar and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-24 with Business & Economics categories.
Turkey’s Health Transformation Programme (H.T.P.) has been instrumental in reshaping the country’s healthcare landscape, aiming at enhancing accessibility, efficiency, and quality of services. Despite generating significant academic and policy interest, there remains a gap in consolidated scholarly resources. This book addresses this need, synthesizing the existing research to provide a comprehensive overview and critical analysis of the H.T.P.’s impacts from multiple perspectives. Structured into five main sections, the book delves into the H.T.P.’s policy changes, theoretical framework, and intended outcomes since its inception in 2003. It then assesses its effects through various lenses: From the government’s strategic planning and economic considerations to healthcare providers’ experiences and institutional dynamics and, finally, from the users’ perspective, evaluating access, quality, and social implications. Additionally, a comparative analysis with similar reforms worldwide offers lessons and future directions. Targeting academics, healthcare professionals, policymakers, and students interested in health economics and policy analysis, this book aims to fill a critical gap in the literature, providing insights for ongoing and future reforms not only in Turkey but also in comparable global contexts. Dr. Dilek Başar received a bachelor’s degree in economics from Hacettepe University (Ankara, Turkey) in 2006 and was awarded a master’s degree in economics by Hacettepe University in 2008. She received a Doctor of Philosophy degree in economics from the University of Sheffield in 2012. Her field of interests include health economics, labour economics, and gender economics. Dr. Başar is currently Professor at Hacettepe University, Ankara, Turkey. Dr. Başar is on the board for Hacettepe University Health Economics and Health Policy Research and Application Center. Dr. Selcen Öztürk completed her undergraduate education at Gazi University Department of Economics in 2006 and her master’s degree at Hacettepe University Department of Economics in 2008. Dr. Öztürk completed her Ph.D. in the field of Economics at the University of Sheffield in 2012. Since 2012 she has been working at Hacettepe University, where her field of interests include gender economics, regional economics, labour economics, and health economics. Dr. Öztürk is currently a professor at Hacettepe University, Ankara, Turkey. Dr. Öztürk is on the board for Hacettepe University Health Economics and Health Policy Research and Application Center.
Uplifting Service
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Author : Ron Kaufman
language : en
Publisher:
Release Date : 2012
Uplifting Service written by Ron Kaufman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Architecting The Digital Transformation
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Author : Alfred Zimmermann
language : en
Publisher: Springer Nature
Release Date : 2020-07-27
Architecting The Digital Transformation written by Alfred Zimmermann and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-27 with Technology & Engineering categories.
This research-oriented book presents key contributions on architecting the digital transformation. It includes the following main sections covering 20 chapters: · Digital Transformation · Digital Business · Digital Architecture · Decision Support · Digital Applications Focusing on digital architectures for smart digital products and services, it is a valuable resource for researchers, doctoral students, postgraduates, graduates, undergraduates, academics and practitioners interested in digital transformation.