Unlock Your Call Centre
DOWNLOAD
Download Unlock Your Call Centre PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Unlock Your Call Centre book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Unlock Your Call Centre
DOWNLOAD
Author : Matt Smallman
language : en
Publisher:
Release Date : 2022-02-10
Unlock Your Call Centre written by Matt Smallman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-10 with categories.
Unlock Your Call Centre shows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.
Call Centers For Dummies
DOWNLOAD
Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Call Center Management On Fast Forward
DOWNLOAD
Author : Brad Cleveland
language : en
Publisher: ICMI Inc.
Release Date : 1997
Call Center Management On Fast Forward written by Brad Cleveland and has been published by ICMI Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Wake Up Your Call Center
DOWNLOAD
Author : Rosanne D'Ausilio
language : en
Publisher: Purdue University Press
Release Date : 2005
Wake Up Your Call Center written by Rosanne D'Ausilio and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Contact
DOWNLOAD
Author : Jack A. Green
language : en
Publisher: Scarborough, Ont. : Nelson Canada
Release Date : 2000
Contact written by Jack A. Green and has been published by Scarborough, Ont. : Nelson Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
How To Survive Thrive In A Call Centre
DOWNLOAD
Author : Alison Mathiebe
language : en
Publisher:
Release Date : 2016-10-10
How To Survive Thrive In A Call Centre written by Alison Mathiebe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-10 with categories.
How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Developments In The Call Centre Industry
DOWNLOAD
Author : Julia Connell
language : en
Publisher: Routledge
Release Date : 2006-09-27
Developments In The Call Centre Industry written by Julia Connell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-27 with Business & Economics categories.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
The Call Center Handbook
DOWNLOAD
Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2003-11-20
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-20 with Technology & Engineering categories.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
23 Steps To An Effective Call Centre
DOWNLOAD
Author : Bergevin, Real
language : en
Publisher: St. Catherines, Ont. : NuComm Solutions Incorporated
Release Date : 2000
23 Steps To An Effective Call Centre written by Bergevin, Real and has been published by St. Catherines, Ont. : NuComm Solutions Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Call centers Management categories.
The Secret Diary Of A Call Centre
DOWNLOAD
Author : Call Guy
language : en
Publisher: CreateSpace
Release Date : 2014-12-05
The Secret Diary Of A Call Centre written by Call Guy and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-05 with categories.
Once told by a well-meaning teacher that he could be whatever he wanted to be CG has, since his first call centre job at the age of 18, spent on-and-off just over a decade in the call-centre. From big glass-and-steel air-conditioned open plan offices to seedy backrooms in red light districts, from the public sector to the private CG has been there taking and making calls. He's endured the murderous rages of customers and the oppressive policies of call-time obsessed managers, surviving and maintaining his sanity only by writing it all down in his award-winning blog The Secret Diary of a Call Centre. The book tells the story of one persons journey through call centre hall and back. Whether you are a call centre employee, or a customer this book is full of illuminating insights into the world of the call centre - a world which can be dull and oppressive with just the very occasional bit of humour.