Wake Up Your Call Center
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Wake Up Your Call Center
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Author : Rosanne D'Ausilio
language : en
Publisher: Purdue University Press
Release Date : 2005
Wake Up Your Call Center written by Rosanne D'Ausilio and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Wake Up Your Call Center
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Author : Rosanne D'Ausilio
language : en
Publisher: Purdue University Press
Release Date : 1999
Wake Up Your Call Center written by Rosanne D'Ausilio and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Call centers categories.
This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.
Wake Up Your Call Center
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Author : Rosanne D'Ausilio
language : en
Publisher:
Release Date : 2011
Wake Up Your Call Center written by Rosanne D'Ausilio and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with categories.
Wake Up Your Call Center
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Author : Rosanne D'Ausilio
language : en
Publisher: Ichor
Release Date : 2000
Wake Up Your Call Center written by Rosanne D'Ausilio and has been published by Ichor this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Call centers categories.
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-04-16
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-16 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Wake Up Your Life Is Calling
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Author : Mike Jaffe
language : en
Publisher: AuthorHouse
Release Date : 2011-11
Wake Up Your Life Is Calling written by Mike Jaffe and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11 with Business & Economics categories.
In this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?
The Call Center Handbook
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Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2003-11-20
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-20 with Technology & Engineering categories.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Workforce Wake Up Call
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Author : Robert Gandossy
language : en
Publisher: John Wiley & Sons
Release Date : 2006-10-13
Workforce Wake Up Call written by Robert Gandossy and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-13 with Business & Economics categories.
Praise for Workforce Wake-Up Call "Great questions + great thinkers = novel ideas. Workforce Wake-Up Call deals with the challenges of getting, revitalizing, treating (engaging), and leading talent in today's workplace. These talent issues are at the core of successful organizations. And the authors deal with these challenges as a marvelous mix of theory, research, and practice. This anthology offers practical insights that give hope for mastering the challenges of the new workforce." —David Ulrich, Professor, Ross School of Business University of Michigan and Partner, The RBL Group "In the near future, there will be dramatic shifts in workplace practices and a further evolution of employment relationships. The authors provide provocative insights that help business leaders better navigate the talent maze and workforce challenges." —J. Randall MacDonald, Senior Vice President of Human Resources, IBM "This book addresses the question that all companies need to answer: Are your talent management efforts competitively positioning the business? The global economy is leveling the playing field on many fronts, leaving talent as the one true area where your company can gain leverage in the marketplace. Change is proving to be a constant in the workplace, and the authors have created a great blueprint for handling these ever-present challenges in the recruitment and retention of your workforce. This book is a must-read for any executive serious about building a high-performing team and achieving sustainable advantage for both today and tomorrow." —Dennis Donovan, Executive Vice President of Human Resources, The Home Depot "The best ideas from the best minds on the workforce of the future!" —Marshall Goldsmith, author or coeditor of twenty books, including The Leader of the Future (a BusinessWeek bestseller) and Global Leadership: The Next Generation Contributors to Workforce Wake-Up Call include: * Max Bazerman, Harvard Business Schoolcoauthor of Predictable Surprises * Peter Cappelli, The Wharton School author of The New Deal at Work * Lynda Gratton, London Business School author of The Democratic Enterprise * Ed Lawler, University of Southern California author of Treat People Right! * Thomas Malone, MIT Sloan School of Management author of The Future of Work * N. R. Narayana Murthy, Chairman of Infosys Technologies Limited * Nigel Nicholson, London Business School author of Executive Instinct * Jeffrey Pfeffer, Stanford University author of The Human Equation * Matt Schuyler, Executive Vice President of Human Resources, Capital One * Ricardo Semler, President of Semco author of The Seven-Day Weekend * Noel Tichy, University of Michigan author of The Leadership Engine * Sheila Wellington, Stern School of Business author of Be Your Own Mentor
Cases In Call Center Management
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Author : Richard Feinberg
language : en
Publisher: Purdue University Press
Release Date : 2005
Cases In Call Center Management written by Richard Feinberg and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
How To Kick Your Customer Service Up A Notch
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Author : Rosanne D'Ausilio
language : en
Publisher: Purdue University Press
Release Date : 2007-08
How To Kick Your Customer Service Up A Notch written by Rosanne D'Ausilio and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08 with Business & Economics categories.
Rosanne Daâ'¬Ausilio, Ph.D., is revealing the secrets aâ'¬ the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aâ'¬ the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aâ'¬Å"One Question for Your Customeraâ'¬Â to aâ'¬Å"Thinking Trapsaâ'¬Â to aâ'¬Å"Employee Accountability.aâ'¬Â If you donaâ'¬t have Rosanneaâ'¬s tips on your desk, you donaâ'¬t have top notch customer service at your company.