Valutazione Della Qualit E Customer Satisfaction
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Valutazione Della Qualit E Customer Satisfaction
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Author :
language : it
Publisher: Vita e Pensiero
Release Date : 2000
Valutazione Della Qualit E Customer Satisfaction written by and has been published by Vita e Pensiero this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Mathematics categories.
Modern Analysis Of Customer Surveys
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Author : Ron S. Kenett
language : en
Publisher: John Wiley & Sons
Release Date : 2012-01-30
Modern Analysis Of Customer Surveys written by Ron S. Kenett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-30 with Mathematics categories.
Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.
Quality
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Author : Bo Bergman
language : en
Publisher:
Release Date : 1994
Quality written by Bo Bergman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Consumer satisfaction categories.
Quality And Customer Satisfaction
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Author : Maria Gisella Conca
language : en
Publisher: Goal Q P C Incorporated
Release Date : 2004
Quality And Customer Satisfaction written by Maria Gisella Conca and has been published by Goal Q P C Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
International Conference On Industrial Engineering And Management Science 2013
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Author : Dr. X. Chen,
language : en
Publisher: DEStech Publications, Inc
Release Date : 2013-10-16
International Conference On Industrial Engineering And Management Science 2013 written by Dr. X. Chen, and has been published by DEStech Publications, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-16 with Technology & Engineering categories.
ICIEMS 2013 is to provide a platform for researchers, engineers, academicians as well as industrial professionals from all over the world to present their research results and development activities in Industrial Engineering and Management Science. This conference provides opportunities for the delegates to exchange new ideas and experiences face to face, to establish business or research relations and to find global partners for future collaboration.
Service Quality For Facilities Management In Hospitals
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Author : Low Sui Pheng
language : en
Publisher: Springer
Release Date : 2016-05-12
Service Quality For Facilities Management In Hospitals written by Low Sui Pheng and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-12 with Business & Economics categories.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Advances In Classification And Data Analysis
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Author : Simone Borra
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Advances In Classification And Data Analysis written by Simone Borra and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
This volume contains a selection of papers presented at the biannual meeting of the Classification and Data Analysis Group of Societa Italiana di Statistica, which was held in Rome, July 5-6, 1999. From the originally submitted papers, a careful review process led to the selection of 45 papers presented in four parts as follows: CLASSIFICATION AND MULTIDIMENSIONAL SCALING Cluster analysis Discriminant analysis Proximity structures analysis and Multidimensional Scaling Genetic algorithms and neural networks MUL TIV ARIA TE DATA ANALYSIS Factorial methods Textual data analysis Regression Models for Data Analysis Nonparametric methods SPATIAL AND TIME SERIES DATA ANALYSIS Time series analysis Spatial data analysis CASE STUDIES INTERNATIONAL FEDERATION OF CLASSIFICATION SOCIETIES The International Federation of Classification Societies (IFCS) is an agency for the dissemination of technical and scientific information concerning classification and data analysis in the broad sense and in as wide a range of applications as possible; founded in 1985 in Cambridge (UK) from the following Scientific Societies and Groups: British Classification Society -BCS; Classification Society of North America - CSNA; Gesellschaft fUr Klassifikation - GfKI; Japanese Classification Society -JCS; Classification Group of Italian Statistical Society - CGSIS; Societe Francophone de Classification -SFC. Now the IFCS includes also the following Societies: Dutch-Belgian Classification Society - VOC; Polish Classification Society -SKAD; Associayao Portuguesa de Classificayao e Analise de Dados -CLAD; Korean Classification Society -KCS; Group-at-Large.
Il Ruolo Dell Immagine Nella Valutazione Della Qualit Del Servizio
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Author : Luca Cian
language : it
Publisher: Lulu.com
Release Date :
Il Ruolo Dell Immagine Nella Valutazione Della Qualit Del Servizio written by Luca Cian and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Statistical Methods For The Evaluation Of Educational Services And Quality Of Products
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Author : Paola Monari
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-12-07
Statistical Methods For The Evaluation Of Educational Services And Quality Of Products written by Paola Monari and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-07 with Social Science categories.
The book presents statistical methods and models that can usefully support the ev- uation of educational services and quality of products. The contributions collected in this book summarize the work of several researchers from the universities of Bologna, Firenze, Napoli and Padova. The contributions are written with a cons- tent notation and a uni?ed view, and concern methodological advances developed mostly with reference to speci?c problems of evaluation using real data sets. The evaluation of educational services, as well as the analysis of judgements and preferences, poses severe methodological challenges because of the presence of one or more of the following aspects: the observational (non experimental) nature of the context, which is associated with the well-known problems of selection bias and presence of nuisance factors; the hierarchical structure of the data, that entails c- related observations and consideration of effects at different levels of the hierarchy and their interactions (multilevel analysis); the multivariate and qualitative nature of the dependent variable, that requires the use of ad hoc statistical methodologies; the presence of non observable factors, e. g. the satisfaction, calling for the use of latent variables models; the simultaneous presence of components of pleasure and components of uncertainty in the explication of the judgments, that asks for the speci?cation and estimation of mixture models. The ?rst part of the book deals with latent variable models.
Quality Of Life In Italy
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Author : Filomena Maggino
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-06-06
Quality Of Life In Italy written by Filomena Maggino and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-06 with Social Science categories.
The outcome of the first Italian National Conference on Quality of Life, this volume is full of cogent analysis of topics and issues related to well being and quality of life, including focused papers on specific population groupings and discrete themes. Held in Florence in September 2010, the conference saw the creation of the Italian Association of Quality of Life Studies, devised as a forum for this varied field of research with a rapidly expanding profile in the context of the continuing financial crisis. The papers address a number of recognized quality-of-life concerns, including public health, wealth distribution, employment, political participation and the perception of crime. Contributors deploy innovative methods of analyzing official statistics that result in more complex and multidimensional indicators. Some papers provide data on other European nations that allow for comparative assessment, while others set out fresh approaches to evaluating quality of life itself. Highly relevant not just to academics, but to policy makers and practitioners in a range of sectors, this publication explores important aspects of a crucial contemporary subject.