What To Say When Things Get Tough Business Communication Strategies For Winning People Over When They Re Angry Worried And Suspicious Of Everything You Say
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What To Say When Things Get Tough Business Communication Strategies For Winning People Over When They Re Angry Worried And Suspicious Of Everything You Say
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Author : Leonard S. Greenberger
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-05-03
What To Say When Things Get Tough Business Communication Strategies For Winning People Over When They Re Angry Worried And Suspicious Of Everything You Say written by Leonard S. Greenberger and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-03 with Business & Economics categories.
BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. "This book is one of the best guidebooks on the practice of public relations that I have seen." -- Jim Owen, Executive Director, Member Relations, Edison Electric Institute "If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective--or not--then this book is for you." -- Ari Weinzweig, cofounder and founding partner, Zingerman's, and author of Zingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading "Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." -- Win Porter, President, Waste Policy Center, former Assistant Administrator for Solid Waste and Emergency Response, U.S. Environmental Protection Agency
Ask A Manager
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Author : Alison Green
language : en
Publisher: Hachette UK
Release Date : 2018-05-01
Ask A Manager written by Alison Green and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
'I'm a HUGE fan of Alison Green's "Ask a Manager" column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life.
Right Away All At Once
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Author : Greg Brenneman
language : en
Publisher: Rosetta Books
Release Date : 2016-02-09
Right Away All At Once written by Greg Brenneman and has been published by Rosetta Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-09 with Business & Economics categories.
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Communication In The Workplace
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Author : Shirley Cole
language : en
Publisher: Roland Bind
Release Date : 2019-08-21
Communication In The Workplace written by Shirley Cole and has been published by Roland Bind this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-21 with Business & Economics categories.
Discover The Power Of Communication And Master The #1 Leadership Skill To Success... Are you 100% aware of your character traits and how they influence your leadership? Have you ever run into miscommunication issues with the team you lead? On a scale from 1-10, how good would you rate your communication skills? ... If your answer is not 10, you’ve already left money on the table. Effective communication is an integral element of professional success. No matter if you define success through profit or impact, every leader needs to apply certain skills to properly get their message across. Unfortunately, you are not born as someone like Tony Robbins who can motivate hundreds of people to change their lives through the message he spreads. First of all, he wasn ́t born with this skill either. And second of all, no one else is. Effective communication is a soup of psychological insights, simple nonverbal and verbal tools to successfully deliver, receive and understand an intended message. If you know how to eat the soup, you ́ll be able to erase all kinds of drama from your workplace and only focus on creating profit and positive impact. Fortunately, good communication skills are not written in your DNA. They are an easily attainable skill set that can be learned faster than you think... ...if you know where and how to start. In “Communication in the Workplace”, you ́ll discover: - How to speak a language that no one will ever misunderstand - How to increase your likeability as a leader without losing your authority - How to create a team of warriors who love to fight for your ideas - How to skyrocket your sales and hack your customer's brain - How to overcome communication barriers even if you have to deal with the most difficult people - How to ask the right questions and never fear not getting a response - The 93% that is responsible for effective communication (hint: not your words) - How to become a master in public speaking and own the stage like Tony Robbins And much more. Effective communication is not only a way to deal with conflicts. Even if you have a great relationship with all your team members, you most likely still lack in client relationships, profitability or engagement. Integrating effective communication tools into your messages will help your business to survive tough times and give a step up in good times. Be proactive and prepare yourself before you fall into the communication trap of leadership. If you want to know how to deliver, send and receive messages in the role of a leader, then check out this book right now!
Communicating Effectively For Dummies
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Author : Marty Brounstein
language : en
Publisher: John Wiley & Sons
Release Date : 2001-04-19
Communicating Effectively For Dummies written by Marty Brounstein and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-04-19 with Business & Economics categories.
A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to: Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles: Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.
Shut Up And Say Something
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Author : Karen Friedman
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2010-10-06
Shut Up And Say Something written by Karen Friedman and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Language Arts & Disciplines categories.
For business people looking to get results and up their income, this book divulges no-nonsense strategies that can turn anyone into a powerful speaker who can overcome challenges and influence the right listeners. In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others. Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.
Communicate To Influence How To Inspire Your Audience To Action
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Author : Kelly Decker
language : en
Publisher: McGraw-Hill Education
Release Date : 2015-04-13
Communicate To Influence How To Inspire Your Audience To Action written by Kelly Decker and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-13 with Business & Economics categories.
"The gold standard for communication training programs." --USA Today Business communication sucks. At each meeting and presentation, we are inundated with information, leaving us thirsting for inspiration. Sure, we will check off an action item because we have to . . . but what if we were actually inspired to do something? What if we were so moved that we wanted to do it? Leaders must earn the license to lead. Not by expertise, authority, or title alone, but by influence. In Communicate to Influence, you will learn the secrets of the Decker Method -- a framework that has been perfected over the past 36 years. Ben and Kelly Decker add fresh insights to these proven principles so that you can ignite change and inspire action. Discover: The Five White Lies of Communicating: learn which barriers prevent you from getting better The Communicator's Roadmap: use a tool to visually chart what type of communication experience you create The Behaviors of Trust: align what you say with how you say it to better connect with your audience The Decker Grid: shift your message from self-centered, all about me content to relevant, audience-centered content that drives action You are called to communicate well. Not only on the main stage, under bright lights, but every time you speak with your colleagues, your clients, and other stakeholders. It's time to learn how. Stop informing. Start inspiring. BEN DECKER & KELLY DECKER are the leading experts in the field of business communication. They consult on messaging, cultivate executive presence among the leadership of Fortune 500 companies and startups alike, and regularly deliver keynotes to large audiences. Together, they run Decker Communications, a global firm that trains and coaches tens of thousands of executives a year. Ben and Kelly live in the San Francisco Bay Area, where they constantly test and refine communication techniques with their most demanding audience, their three boys.
How To Say Anything To Anyone
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Author : Shari Harley
language : en
Publisher: Greenleaf Book Group
Release Date : 2013-01-07
How To Say Anything To Anyone written by Shari Harley and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-07 with Business & Economics categories.
Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.
Running On Empty
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Author : Jonice Webb
language : en
Publisher: Morgan James Publishing
Release Date : 2012-10-01
Running On Empty written by Jonice Webb and has been published by Morgan James Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-01 with Self-Help categories.
This informative guide helps you identify and heal from childhood emotional neglect so you can be more connected and emotionally present in your life. Do you sometimes feel like you’re just going through the motions in life? Do you often act like you’re fine when you secretly feel lonely and disconnected? Perhaps you have a good life and yet somehow it’s not enough to make you happy. Or perhaps you drink too much, eat too much, or risk too much in an attempt to feel something good. If so, you are not alone—and you may be suffering from emotional neglect. A practicing psychologist for more than twenty years, Jonice Webb has successfully treated numerous patients who come to her believing that something is missing inside them. While many self-help books deal with what happened to you as a child, in Running on Empty, Webb addresses the things that may not have happened for you. What goes unsaid—or what cannot be remembered—can have profound consequences that may be affecting you to this day. Running on Empty will help you understand your experiences and give you clear strategies for healing. It also includes a special chapter for mental health professionals.
Quick Win Business Communication
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Author : Elizabeth P. Tierney
language : en
Publisher: Oak Tree Press (Ireland)
Release Date : 2014-02
Quick Win Business Communication written by Elizabeth P. Tierney and has been published by Oak Tree Press (Ireland) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02 with Business & Economics categories.
QUICK WIN BUSINESS COMMUNICATION is written for business people who recognise how vital effective communi-cation is to their own success and to the success of their organisations. While you are reading through the answers to your questions, other business people may be discussing missions, goals, losses, profits, overheads, policies, budgets, loans, promotions, strategic plans, product development, training, hiring, technology, downsizing, take-overs, global competitiveness, office parties, desk arrangements, coffee breaks, or office supplies. Imagine the implications if you can't understand what is being discussed online, in webinars, boardrooms, offices, or at lunch. Imagine the implications if your colleagues don't understand your views or are unable to articulate their own. Whether you are ordering paper for the copier or making long-range hiring plans, if communication fails, the outcome is confusion. Therefore, let's examine ways of ensuring a happier outcome. There are six sections to this book: Business Communication Essentials covers some of the fundamental questions that business people have about what makes an effective communicator and why it matters. It also explains the communication process in theory and what may prevent you from being clear; Business Communication Techniques answers questions ranging from unblocking communication to the importance of valuing people and includes topics like the importance of word choices, organising your thoughts and the role and use of visuals; Meetings & Interviews looks at aspects of well-run meetings; Writing - Offline & Online answers your questions about how to achieve greater clarity with the written word; Speaking & Presenting addresses your basic questions about formal and informal talks; Achieving Business Communication Excellence considers your ongoing development as an effective communicator. QUICK WIN BUSINESS COMMUNICATION is designed so that you can dip in and out seeking answers to your top business communication questions as they arise. Answers to your queries can be located not only from the contents list but also by using the subject grid at the start of the book and by following the thread of cross-references provided at the end of each Q&A.