Wow Service Is Care
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Wow Service Is Care
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Author : Bayu Asmara,Hermawan
language : id
Publisher: Gramedia Pustaka Utama
Release Date : 2014-04-06
Wow Service Is Care written by Bayu Asmara,Hermawan and has been published by Gramedia Pustaka Utama this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-06 with Business & Economics categories.
"""Perilaku konsumen kini telah berubah! Dalam proses pembelian, dulu konsumen melalui empat tahapan: Aware, Attitude, Act, dan Act Again. Di zaman internet dan smartphone, perilaku konsumen kini menjadi: Aware, Appeal, Ask, Act, dan Advocate. Perubahan perilaku konsumen ini tentunya harus ditanggapi dengan perubahan di sisi perusahaan juga. Tenaga pelayanan adalah salah satu posisi yang sangat berperan di sini. Mereka berada di depan, sebagai penghubung antara perusahaan dan konsumen. Tenaga pelayanan kerena itu harus berubah juga kalau perusahaan mau tetap kompetitif. Untuk itulah kami menulis buku ini. Perlu suatu panduan yang kuat bagi para tenaga pelayanan dalam menghadapi era yang baru ini. Tidak cukup menggunakan teori-teori lama. Standardisasi service menggunakan SOP tidak mungkin bisa memuaskan konsumen era Internet. Mereka harus diberikan WOW Service! Buku ini ditujukan kepada tenaga pelayanan yang berinteraksi langsung dengan konsumen di lapangan. Oleh karena itu, buku ini akan bersifat sederhana dan praktis. Prinsip-prinsip yang akan ditampilkan dipilih agar mudah dimengerti dan diterapkan bagi semua tenaga pelayanan. WOW Service tidak harus rumit karena sebenarnya mudah diterapkan."""
Customer Service In Health Care
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Author : Kristin Baird
language : en
Publisher: John Wiley & Sons
Release Date : 2014-07-25
Customer Service In Health Care written by Kristin Baird and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-25 with Health & Fitness categories.
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing
The Baptist Health Care Journey To Excellence
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Author : Al Stubblefield
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-31
The Baptist Health Care Journey To Excellence written by Al Stubblefield and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-31 with Business & Economics categories.
An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
Problems Of Working Women
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Author : United States. Congress. Joint Economic Committee
language : en
Publisher:
Release Date : 1984
Problems Of Working Women written by United States. Congress. Joint Economic Committee and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Women categories.
Nursing Leadership From The Outside In
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Author : Greer Lita Glazer
language : en
Publisher: Springer Publishing Company
Release Date : 2013-04-26
Nursing Leadership From The Outside In written by Greer Lita Glazer and has been published by Springer Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-26 with Business & Economics categories.
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Relentless Caring
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Author : William H. McGill Jr.
language : en
Publisher: BenBella Books
Release Date : 2024-03-05
Relentless Caring written by William H. McGill Jr. and has been published by BenBella Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-05 with Business & Economics categories.
By delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers—and, ultimately, profitability. This step-by-step guide details an approach to leadership focused on caring about the well-being of others. As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable $2 billion global conglomerate. In Relentless Caring, McGill shares what he’s learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn: Why having the right people in the right jobs matters How to find the right team members and take care of them and their families, including providing high-quality, low-cost health care Why long-term thinking is essential for success Why persistence, consistency, and risk are essential for growth Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions Relentless Caring is a practical playbook for “managing from the heart”—tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic waters.
Funeral Home Customer Service A Z
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Author : Alan D. Wolfelt
language : en
Publisher: Companion Press
Release Date : 2005-04-01
Funeral Home Customer Service A Z written by Alan D. Wolfelt and has been published by Companion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-04-01 with Business & Economics categories.
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Women In Transition 1983
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Author : United States. Congress. Senate. Committee on Labor and Human Resources
language : en
Publisher:
Release Date : 1984
Women In Transition 1983 written by United States. Congress. Senate. Committee on Labor and Human Resources and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Occupational training categories.
Human Service
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Author : Diane Lindsey Reeves
language : en
Publisher: Cherry Lake
Release Date : 2017-08-01
Human Service written by Diane Lindsey Reeves and has been published by Cherry Lake this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-01 with Juvenile Nonfiction categories.
Human Services in the World of Work series provides an age-appropriate and interactive introduction to the nationally recognized Human Services career pathway using informal self-assessment elements, career profiles, informative sidebar features, and back matter activities.
Creating A Service Culture In Higher Education Administration
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Author : Mario C. Martinez
language : en
Publisher: Taylor & Francis
Release Date : 2023-07-03
Creating A Service Culture In Higher Education Administration written by Mario C. Martinez and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-03 with Education categories.
Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.