Customer Service In Health Care
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Customer Service In Health Care
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Author : Kristin Baird
language : en
Publisher: John Wiley & Sons
Release Date : 2014-07-25
Customer Service In Health Care written by Kristin Baird and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-25 with Health & Fitness categories.
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing
Customer Care In Healthcare Guidebook
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Author : Daniel Farb
language : en
Publisher: UniversityOfHealthCare
Release Date : 2005
Customer Care In Healthcare Guidebook written by Daniel Farb and has been published by UniversityOfHealthCare this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Medical categories.
The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
Customer Service For Professionals In Health Care
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Author : Wendy Leebov
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2012-10-29
Customer Service For Professionals In Health Care written by Wendy Leebov and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-29 with Medical personnel and patient categories.
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
Customer Service In Health Care
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Author : Leebov
language : en
Publisher: Mosby Elsevier Health Science
Release Date : 1995-01-01
Customer Service In Health Care written by Leebov and has been published by Mosby Elsevier Health Science this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Medical personnel and patient categories.
Resolving Patient Complaints
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Author : Liz Osborne
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1995
Resolving Patient Complaints written by Liz Osborne and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Health facilities categories.
A comprehensive volume for establishing a patient service recovery program to handle both everyday & serious complaints, this guide offers a system that adapts many successful customer service techniques from other service industries to a health care setting.
The Healthcare Customer Service Revolution
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Author : David H. Zimmerman
language : en
Publisher: Irwin Professional Publishing
Release Date : 1996-01
The Healthcare Customer Service Revolution written by David H. Zimmerman and has been published by Irwin Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01 with Medical categories.
Consumer groups, and officials of such major employers as American Express, the Minnesota Mining and Manufacturing Company, the Ameritech Corporation, and PepsiCo. All together they represented an estimated 80 million consumers of health insurance. Measuring the quality of care is the focus of The Healthcare Customer Service Resolution. It reports what patients currently think about the quality of the healthcare they receive. This book explores what employers, managed.
Achieving Impressive Customer Service
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Author : Wendy Leebov
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2012-09-30
Achieving Impressive Customer Service written by Wendy Leebov and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-30 with Consumer satisfaction categories.
Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and systems - Administrators who want to provide managers with powerful tools for making improvements - Managers in managed care, ambulatory care, medical practices, home care and long-term care - Administrative physicians - Professionals in training, education, and organization development - Change agents and consultants - Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!
Achieving Service Excellence
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Author : Myron D. Fottler
language : en
Publisher:
Release Date : 2002
Achieving Service Excellence written by Myron D. Fottler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.
Leadership For Great Customer Service
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Author : Thom A. Mayer
language : en
Publisher:
Release Date : 2004
Leadership For Great Customer Service written by Thom A. Mayer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Health services administration categories.
Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
Healthcare Customer Service Superstars
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Author : Cary Jon Cavitt
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-01-06
Healthcare Customer Service Superstars written by Cary Jon Cavitt and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-06 with categories.
Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.