Customer Service For Professionals In Health Care
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Customer Service For Professionals In Health Care
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Author : Wendy Leebov
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2012-10-29
Customer Service For Professionals In Health Care written by Wendy Leebov and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-29 with Medical personnel and patient categories.
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
Customer Service Training For Heathcare Professionals
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Author : Reba Haley Ph D
language : en
Publisher:
Release Date : 2015-06-15
Customer Service Training For Heathcare Professionals written by Reba Haley Ph D and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-15 with categories.
Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.
Customer Care In Healthcare Guidebook
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Author : Daniel Farb
language : en
Publisher: UniversityOfHealthCare
Release Date : 2005
Customer Care In Healthcare Guidebook written by Daniel Farb and has been published by UniversityOfHealthCare this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Medical categories.
The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
Resolving Patient Complaints
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Author : Liz Osborne
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1995
Resolving Patient Complaints written by Liz Osborne and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Health facilities categories.
A comprehensive volume for establishing a patient service recovery program to handle both everyday & serious complaints, this guide offers a system that adapts many successful customer service techniques from other service industries to a health care setting.
Customer Service In Health Care
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Author : Kristin Baird
language : en
Publisher: John Wiley & Sons
Release Date : 2014-07-25
Customer Service In Health Care written by Kristin Baird and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-25 with Health & Fitness categories.
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing
Customer Service Training For Healthcare Professionals Spanish Edition
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Author : Insight Consulting International Group
language : en
Publisher: Insight Consulting International
Release Date : 2018-12-10
Customer Service Training For Healthcare Professionals Spanish Edition written by Insight Consulting International Group and has been published by Insight Consulting International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-10 with categories.
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Achieving Impressive Customer Service
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Author : Wendy Leebov
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2012-09-30
Achieving Impressive Customer Service written by Wendy Leebov and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-30 with Consumer satisfaction categories.
Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and systems - Administrators who want to provide managers with powerful tools for making improvements - Managers in managed care, ambulatory care, medical practices, home care and long-term care - Administrative physicians - Professionals in training, education, and organization development - Change agents and consultants - Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!
Telephone Skills For Professionals In Health Care
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Author : Wendy Leebov
language : en
Publisher: CreateSpace
Release Date : 2012-11-05
Telephone Skills For Professionals In Health Care written by Wendy Leebov and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-05 with Business & Economics categories.
When employees are on the phone, your organization's reputation is on the line! Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Becoming A Health Care Professional
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Author : Sherry Makely
language : en
Publisher: Prentice Hall
Release Date : 2013-01-14
Becoming A Health Care Professional written by Sherry Makely and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-14 with Medical categories.
This text is designed for students who are interested in exploring, planning, and preparing for a career in helath care. The information provide applies to all health occupations and health care settings, including hospitals, outpatient clinics, physician offices, dental practices, nusrsing homes, rehabilitation facilites, and biotechnology research and development labs.
Achieving Service Excellence
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Author : Myron D. Fottler
language : en
Publisher: Ache Management Series
Release Date : 2010
Achieving Service Excellence written by Myron D. Fottler and has been published by Ache Management Series this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Clinical competence categories.
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations Instructor Resources: Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.