Your In Service Training Programme
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Your In Service Training Programme
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Author : Graeme Kent
language : en
Publisher:
Release Date : 1991
Your In Service Training Programme written by Graeme Kent and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Great Britain categories.
Facilitating In Service Teacher Training For Professional Development
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Author : Dikilita?, Kenan
language : en
Publisher: IGI Global
Release Date : 2016-12-12
Facilitating In Service Teacher Training For Professional Development written by Dikilita?, Kenan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-12 with Education categories.
As new trends emerge in the realm of education, instructors are faced with the task of continuing development in order to stay up to date on the latest teaching methodologies for both virtual and face-to-face education. Facilitating In-Service Teacher Training for Professional Development is a pivotal reference source for the latest research on the scenarios faced by in-service educators, uncovering models, recent trends, and perceptions of in-service teacher training. Featuring extensive coverage across a range of relevant perspectives, such as teacher identity, collaborative teacher development, and exploratory practice, this book is ideally designed for researchers, practitioners, and professionals seeking current research on the need for continuing development in teacher education.
Development Of A Training Program For Frontline Service Employees Improvement Of Student Services
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Author : Debbie S. Persaud
language : en
Publisher: Universal-Publishers
Release Date : 2005-11-04
Development Of A Training Program For Frontline Service Employees Improvement Of Student Services written by Debbie S. Persaud and has been published by Universal-Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-04 with Business & Economics categories.
Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? Second, what are employees' perception of attitudes and expectations relative to delivery of goods and services? Third, what action is required to improve employees' performance to effect customer satisfaction? Fourth, what content-- knowledge, skills, and procedures--are necessary for inclusion in the training plan? Fifth, how can training best be structured and developed to improve the necessary skills? Sixth, how and by whom should the plan be implemented, and if implemented, how should it be evaluated? The development problem-solving methodology was used to answer the research questions. Additionally, a Frontline Service Employees' Perceived Training Needs Survey was administered to gather information relative to the recommended training program. The research questions were answered through procedures that involved formative and summative committees' examination of the program content, format, design, and evaluation method. The final project was a recommended frontline service employees training program. Conclusions drawn from the study revealed the following: (a) a training program should be implemented to enhance skills required for better student-customer services within the organization; (b) a training program for frontline employees should include skills pertaining to active listening, trust and rapport, telephone etiquette, problem-solving and conflict resolution, and clear understanding and knowledge of the organization's policies and procedures; (c) trainees should have the choice and flexibility of mode of instruction and location of training; and (d) an evaluation plan should be established posttraining to ensure that quality and program objectives are continuously being met. The recommended training program was submitted to the leaders of the organization who have the authority to approve its implementation.
Corporate Education Training Program For Customer Service
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Author :
language : en
Publisher:
Release Date : 1997
Corporate Education Training Program For Customer Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Government publications categories.
Customer Service Training
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Author : Maxine Kamin
language : en
Publisher: Routledge
Release Date : 2006
Customer Service Training written by Maxine Kamin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Uplifting Service
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Author : Ron Kaufman
language : en
Publisher:
Release Date : 2012
Uplifting Service written by Ron Kaufman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Department Of Labor Monitoring Of Manpower Programs For The Hard To Employ
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Author : United States. Congress. House. Committee on Government Operations. Manpower and Housing Subcommittee
language : en
Publisher:
Release Date : 1979
Department Of Labor Monitoring Of Manpower Programs For The Hard To Employ written by United States. Congress. House. Committee on Government Operations. Manpower and Housing Subcommittee and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Manpower policy categories.
Customer Service Games For Training
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Author : Agatha C Hughes
language : en
Publisher: Routledge
Release Date : 2018-10-24
Customer Service Games For Training written by Agatha C Hughes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-24 with Science categories.
This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
Training Continuum For Civil Service Employees
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Author :
language : en
Publisher:
Release Date : 2004
Training Continuum For Civil Service Employees written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Diplomatic and consular service, American categories.
The Compassionate Geek
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Author : Don R. Crawley
language : en
Publisher: Soundtraining Net
Release Date : 2011-05-05
The Compassionate Geek written by Don R. Crawley and has been published by Soundtraining Net this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-05 with Computer industry categories.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.