101 Ways To Build Customer Relationships
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101 Ways To Build Customer Relationships
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Author : Peter Garber
language : en
Publisher: Human Resource Development
Release Date : 2007
101 Ways To Build Customer Relationships written by Peter Garber and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
Building better customer relationships is not just something that would be nice to do, it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers, starting with the next contact you make.
101 Ways To Build Better Relationships With Your Customers
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Author : Peter R. Garber
language : en
Publisher:
Release Date : 2007
101 Ways To Build Better Relationships With Your Customers written by Peter R. Garber and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Customer relations categories.
Winning At Customer Retention
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Author : Jo Anna Brandi and Company
language : en
Publisher:
Release Date : 1995-01-01
Winning At Customer Retention written by Jo Anna Brandi and Company and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Consumer satisfaction categories.
A little book with big impact, this one-idea-on-a- page book delivers insight that can be used at every level of an organization to build and sustain customer retention and loyalty. Based on the premise that the businesses that will thrive are those that recognize and nurture strong, trusting relationships, "Winning" offers a new look at the interaction between marketing and customer care. At the heart of "relationship marketing" is relationship mastery. The better you are at building relationships the better you are at business. This book presents a diverse mix of relationship skills - some geared towards external customers some towards internal customers and some towards the individual - all designed to create customer loyalty and enhance customer lifetime value. Covering topics from Defining Values to Having Fun, it's short, clever, easy to read and most importantly useful in teaching every person in the company the importance of customer caring at all levels. After all, Customer Caring is everyone's business. This was Jo Anna Brandi "The Customer Care Lady's" first look and it still remain a favorite after it's fourth printing!
Build Your Customer Strategy
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Author : James G. Barnes
language : en
Publisher: John Wiley & Sons
Release Date : 2007-01-06
Build Your Customer Strategy written by James G. Barnes and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-06 with Business & Economics categories.
"The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of. Praise for Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships "Jim Barnes has written a down-to-earth, highly readable book that takes you through real examples with concrete ideas you can use today. Fact is, customers are the only source of revenue, and Jim will help your company build the strategy to grow the value of each customer to your firm, by making sure your firm becomes more valuable to each customer." -Don Peppers and Martha Rogers, PhD coauthors, The One to One Future and Return on Customer "Jim Barnes is in a class by himself as a guru who truly understands customer relationships from the customer's point of view. Read Build Your Customer Strategy when you're ready to move past slogans and technology-based CRM projects to create real customer equity and long-term profitability." -Bob Thompson, CEO CustomerThink Corp., and founder, CRMGuru.com "Build Your Customer Strategy is the book for leaders committed to creating genuine connections with clients. Jim goes beyond conventional thinking to help businesses understand, create, and implement a strategy that will result in the type of long-term loyal customers everyone wants-the ones who bring their family and friends." -Anne Lockie, Executive Vice President, Sales Canadian Personal and Business Clients, RBC Royal Bank "Excellent reading. Jim Barnes brings a refreshing perspective to customer service, loyalty and the importance of long-term, sustainable client relationships. Insightful and very educational." -Stephen Foster, Senior Vice President, Operations Starwood Hotels & Resorts Worldwide, Inc.
Social Media For Business
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Author : Susan Sweeney
language : en
Publisher: Maximum Press
Release Date : 2010
Social Media For Business written by Susan Sweeney and has been published by Maximum Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Filled with the latest information on Facebook, LinkedIn, YouTube, and other key social-media sites, this all-purpose guide provides specific strategies and tactics that focus on building business. In addition to marketing and PR, this resource addresses recruiting, risk management, cost, and other key business issues. Marketing, sales, public relations, and customer-service professionals within any business will learn how to save time and develop a weekly checklist of social-media priorities, connect social-media sites together, attract the right job candidates, and help improve customer satisfaction and brand loyalty. Keeping a close eye on return-on-investment, this clever resource promises to help market-savvy businesses outpace their competition.
101 Ways To Really Satisfy Your Customers
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Author : Andrew Griffiths
language : en
Publisher: Allen & Unwin
Release Date : 2002
101 Ways To Really Satisfy Your Customers written by Andrew Griffiths and has been published by Allen & Unwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.
101 Ways To Build A Successful Network Marketing Business
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Author : Andrew Griffiths
language : en
Publisher: Allen & Unwin
Release Date : 2008-01-01
101 Ways To Build A Successful Network Marketing Business written by Andrew Griffiths and has been published by Allen & Unwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-01 with Business & Economics categories.
The concept of network marketing is sound: build relationships with like-minded people and sell quality products and services within this network. Some people make amazingly high incomes from their network marketing businesses, while others unexpectedly fall by the wayside. Why do some fail while others prosper? This insightful business guide gives smart, practical tips on how to succeed at network marketing. It explains simple and commonsense ways to treat any network marketing business like a mainstream business. By taking away the mystery, it illustrate.
101 Ways To Sell More Of Anything To Anyone
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Author : Andrew Griffiths
language : en
Publisher: ReadHowYouWant.com
Release Date : 2009-11
101 Ways To Sell More Of Anything To Anyone written by Andrew Griffiths and has been published by ReadHowYouWant.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11 with Business & Economics categories.
Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received? Customers want and demand better service and that means better sales skills. 101 Ways to Sell More of Anything to Anyone will help anyone improve their sales skills. But rather than gimmicky ideas, slick sales spiels or fast-talking techniques to fleece customers, this book goes back to the solid values of selling, which are now more important than ever. Andrew explains the ten biggest and most common sales mistakes These 121 tips will help anyone learn how to sell more of anything to anyone - and do it in a positive and responsible way. Andrew Griffiths has developed a powerful reputation as Australia's leading small business expert. His 101 Ways business-building series is now sold in over 50 countries, and his no-nonsense style and down-to-earth advice appeals to business owners in all industries all over the world.
Taking Care Of Business
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Author : Dick Schaaf
language : en
Publisher: HRD Press
Release Date : 1991
Taking Care Of Business written by Dick Schaaf and has been published by HRD Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
101 Ways To Improve Customer Service
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Author : Lorraine L. Ukens
language : en
Publisher: John Wiley & Sons
Release Date : 2007-07-13
101 Ways To Improve Customer Service written by Lorraine L. Ukens and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-13 with Business & Economics categories.
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.