A Guide To Computer User Support
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A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2012-03-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-01 with Computer programming categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.
A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2009-09-16
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-16 with Computers categories.
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Guide To Computer User Support For Help Desk Support Specialists
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2012
A Guide To Computer User Support For Help Desk Support Specialists written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with End-user computing categories.
How To Manage The It Helpdesk
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Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2002
How To Manage The It Helpdesk written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
A Guide To Computer User Support
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Author : Fred Beisse
language : en
Publisher:
Release Date : 1999
A Guide To Computer User Support written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.
A Guide To Computer User Support Ech Master
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2007
A Guide To Computer User Support Ech Master written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with End-user computing categories.
Guide To Computer Network Security
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Author : Joseph Migga Kizza
language : en
Publisher: Springer Nature
Release Date : 2024-02-20
Guide To Computer Network Security written by Joseph Migga Kizza and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-20 with Computers categories.
This timely textbook presents a comprehensive guide to the core topics in computing and information security and assurance realms, going beyond the security of networks to the ubiquitous mobile communications and online social networks that have become part of daily life. In the context of growing human dependence on a digital ecosystem, this book stresses the importance of security awareness—whether in homes, businesses, or public spaces. It also embraces the new and more agile and artificial-intelligence-boosted computing systems models, online social networks, and virtual platforms that are interweaving and fueling growth of an ecosystem of intelligent digital and associated social networks. This fully updated edition features new material on new and developing artificial intelligence models across all computing security systems spheres, blockchain technology, and the metaverse, leading toward security systems virtualizations. Topics and features: Explores the range of risks and vulnerabilities in all connected digital systems Presents exercises of varying levels of difficulty at the end of each chapter, and concludes with a diverse selection of practical projects Describes the fundamentals of traditional computer network security, and common threats to security Discusses the role and challenges of artificial intelligence in advancing the security of computing systems’ algorithms, protocols, and best practices Raises thought-provoking questions regarding legislative, legal, social, technical, and ethical challenges, such as the tension between privacy and security Offers supplementary material for students and instructors at an associated website, including slides, additional projects, and syllabus suggestions This important textbook/reference is an invaluable resource for students of computer science, engineering, and information management, as well as for practitioners working in data- and information-intensive industries. Professor Joseph Migga Kizza is a professor, former Head of the Department of Computer Science and Engineering, and a former Director of the UTC InfoSec Center, at the University of Tennessee at Chattanooga, USA. He also authored the successful Springer textbooks Ethical and Social Issues in the Information Age and Ethical and Secure Computing: A Concise Module.
A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2014-09-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-01 with Computers categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
It Help Desk
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Author : S. James
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-12-15
It Help Desk written by S. James and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-15 with Computer industry categories.
Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!
Guide To Network Support And Troubleshooting
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Author : Greg Tomsho
language : en
Publisher:
Release Date : 2002
Guide To Network Support And Troubleshooting written by Greg Tomsho and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Comoputer systems categories.
Text covers supporting and maintaining heterogeneous networking environments. Includes coverage of troubleshooting peer-to-peer and server-based networks, as well as hardware and transport layer problems.