After Sales Management
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Automotive After Sales Management A Practical Guide To Successful Workshop Parts Service Operations
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Author : Mohamad Idrakisyah
language : en
Publisher: Mohamad Idrakisyah
Release Date : 2021-02-23
Automotive After Sales Management A Practical Guide To Successful Workshop Parts Service Operations written by Mohamad Idrakisyah and has been published by Mohamad Idrakisyah this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-23 with Business & Economics categories.
The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.
Aftersales Management
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Author : David Brock
language : en
Publisher: Kogan Page Publishers
Release Date : 2009-10-03
Aftersales Management written by David Brock and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-03 with Business & Economics categories.
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods
After Sales Management
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Author : Michael Baumbach
language : de
Publisher:
Release Date : 2002
After Sales Management written by Michael Baumbach and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Aftersales Management
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Author : David Brock
language : en
Publisher:
Release Date : 2010-01-01
Aftersales Management written by David Brock and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-01 with categories.
Lean Business Systems And Beyond
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Author : Tomasz Koch
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-01-28
Lean Business Systems And Beyond written by Tomasz Koch and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-28 with Business & Economics categories.
Lean Manufacturing has proved to be one of the most successful and most powerful production business systems over the last decades. Its application enabled many companies to make a big leap towards better utilization of resources and thus provide better service to the customers through faster response, higher quality and lowered costs. Lean is often described as “eyes for flow and eyes for muda” philosophy. It simply means that value is created only when all the resources flow through the system. If the flow is stopped no value but only costs and time are added, which is muda (Jap. waste). Since the philosophy was born at the Toyota many solutions were tailored for the high volume environment. But in turbulent, fast-changing market environment and progressing globalization, customers tend to require more customization, lower volumes and higher variety at much less cost and of better quality. This calls for adaptation of existing lean techniques and exploration of the new waste-free solutions that go far beyond manufacturing. This book brings together the opinions of a number of leading academics and researchers from around the world responding to those emerging needs. They tried to find answer to the question how to move forward from “Spaghetti World” of supply, production, distribution, sales, administration, product development, logistics, accounting, etc. Through individual chapters in this book authors present their views, approaches, concepts and developed tools. The reader will learn the key issues currently being addressed in production management research and practice throughout the world.
Ziele Und Instrumente Des After Sales Service
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Author : Bastian Schwarzer
language : de
Publisher: GRIN Verlag
Release Date : 2008-03-17
Ziele Und Instrumente Des After Sales Service written by Bastian Schwarzer and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-17 with Business & Economics categories.
Studienarbeit aus dem Jahr 2007 im Fachbereich BWL - Handel und Distribution, Note: 1,0, FOM Hochschule für Oekonomie und Management gemeinnützige GmbH, Hochschulstudienzentrum Hamburg, Sprache: Deutsch, Abstract: Zu Zeiten expandierender Märkte lag der Schwerpunkt auf Verkaufsabschlüsse und auf der Akquisition von Neukunden. War der Kunde aber erst einmal gewonnen und bedient, wurde das Marketingziel als erreicht gesehen und man fokussierte sich auf die Akquisition weiterer Neukunden. Der After Sales Service beschränkte sich in der Regel auf Ersatzteillogistik und wurde als notwendiges Übel betrachtet, um die gesetzlichen Normen zu erfüllen und die Produkte überhaupt marktfähig zu machen. Dies wurde auch zum Ausdruck in der AIDA-Formel, wo nach dem zweiten A für Action dann auch schon Schluss war. Mittlerweise sind die meisten Unternehmen in gesättigten Märkten tätig und um in diesem Umfeld weiter wachsen zu können, versuchen Sie das Potenzial ihrer Kunden bzw. deren Lifetime Value besser auszuschöpfen. “Anstelle des transaktionsorientierten Marketingverständnisses (“Kunde als Käufer”) ist hierfür ein Relationschip Marketing (“Kunde als Partner”) erforderlich. Der Verkauf ist nicht das Ende, sondern der Beginn der Kundenbeziehung”. Gleichzeitig gilt der After-Sales- Markt als Wachstumsmarkt mit einem hohen Marktvolumen. Studienergebnisse gehen davon aus, dass Unternehmen der Fertigungsindustrie in Deutschland im Durchschnitt 20 bis 30 Prozent des Umsatzes, jedoch rund 40 Prozent des Gewinns mit produktbegleitenden Dienstleistungen und Ersatzteilen erwirtschaften. Um die Kundenbeziehungen wertschöpfend zu gestalten und zu pflegen, kommt dem After Sales Service eine bedeutende Rolle zu und außerdem ist festzuhalten, dass sich der After Sales Service zu einer herausfordernden Managementaufgabe entwickelt hat. Die vorliegende Arbeit erläutert die Ziele und Instrumente des After Sales Service und soll in Verbindung mit Praxisbeispielen strategische Erfolgspositionen aufzeigen.
The Effect Of The Internet On Sales Management
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Author : Tomislaw Dalic
language : en
Publisher: GRIN Verlag
Release Date : 2003-07-23
The Effect Of The Internet On Sales Management written by Tomislaw Dalic and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-23 with Business & Economics categories.
Seminar paper from the year 2001 in the subject Business economics - Trade and Distribution, grade: 9 (von 10), Maastricht University (FDEWB), course: Sales management, language: English, abstract: [...] No waves disturbed their journey. Especially the last decade this calm sea turned into a world of waves, the tips of the waves blinking white, a sign for a restless sea and a build up of higher waves. The Internet brought many companies into permanent white water, the ever changing business environment. They need to adapt in order to remain profitable and secure survival. The Internet is a type of global information infrastructure consisting of computer hardware and software that is characterized as both general and open (Peterson, Balasubramanian and Bronnenberg, 1997). In this definition “general” refers to the fact that the Internet has not been designed for one particular set of services. “Open” implies that all specifications necessary to use the Internet are publicly available. In other words, the Internet is a network of networks. The Internet is a rapid growing phenomenon. One of the most fascinating elements has been its amazing growth. The Bureau of Economic Analysis (2000) found that U.S. consumers and businesses spending on information technology was about 10 % of the U.S. gross national product (GDP) in the year 2000 compared to a merely 1.5 % in 1981. The present popularity of the Internet as a commercial medium is due to its ability to facilitate global sharing of information and resources, and its potential to provide an efficient channel for advertising, marketing, and even direct distribution of certain goods and information services. The Internet has been called the most important new marketing medium since television. The use of the Internet allows companies to identify their customers, differentiate them, interact with them, and then customize programs that will heighten customer satisfaction and loyalty (Groossman, 1998). The Internet has radically changed the way companies do business. For instance, it can be used as an effective business-to-business tool to increase collaboration. Therefore, the main problem statement this paper answers is : What is the effect of the Internet on Sales management? First, the general advantages and disadvantages of the Internet will be discussed. Second, the effect of the Internet on the buyer-seller relationship are enlightened. Third, change in the sales representative’s job are elaborated on. After that a proposal is made to effectively integrate the Internet in the sales force activities. The paper ends with a short conclusion.
Marketingstrategien Und Erfolgspotentiale Von Zubeh Rprodukten Value Added Services Im After Sales Management
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Author : Marlon Schade
language : de
Publisher: GRIN Verlag
Release Date : 2017-04-06
Marketingstrategien Und Erfolgspotentiale Von Zubeh Rprodukten Value Added Services Im After Sales Management written by Marlon Schade and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-06 with Business & Economics categories.
Studienarbeit aus dem Jahr 2017 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,3, Technische Universität Berlin, Sprache: Deutsch, Abstract: Der After Sales Service befindet sich in einem Paradigmenwechsel und entwickelt sich nach und nach zu einem der wichtigsten strategischen Erfolgsfaktoren für produzierende Unternehmen. After Sales Services stehen für die Bereitstellung und Vermarktung von zusätzlichen Produkten und Dienstleistungen nach Auslieferung des Kernproduktes an den Kunden. Aufgrund von sinkenden Deckungsbeiträgen in der Automobilwirtschaft müssen Hersteller weitere Geschäftsfelder neben dem Absatz von Primärprodukten erschließen. So hat das After Sales Geschäft in Deutschland 2007 bereits mehr als die Hälfte der Unternehmensgewinne erwirtschaftet, obwohl es nur ca. 23 Prozent des Gesamtumsatzes ausgemacht hat. Des Weiteren streben die Konsumenten am heutigen Markt nach Individualisierung und damit einhergehend steigt auch die Konkurrenzsituation zwischen produzierenden Unternehmen im Zubehörproduktsektor. Demzufolge ist die Wahl der passenden Marketingstrategien elementar für Hersteller.
After The Sale
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Author : Joseph D. Patton
language : en
Publisher:
Release Date : 2000
After The Sale written by Joseph D. Patton and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
An updated version of the authors' which explains the organizational goals of those involved in field servicing such durable products as cars, medical instruments, electrical power, telecommunications, farm equipment, and industrial plants. Written by a management consultant and a specialist in quantitative aspects of business at Pepperdine U., topics include service forecasting, personnel and motivation, maintenance technology, inventory management, service training, physical distribution, information systems, marketing, quality control, and accounting. Annotation c. Book News, Inc., Portland, OR (booknews.com)
After Sales Service Of Engineering Industrial Assets
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Author : Vicente González-Prida Díaz
language : en
Publisher: Springer Science & Business Media
Release Date : 2014-01-10
After Sales Service Of Engineering Industrial Assets written by Vicente González-Prida Díaz and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-10 with Technology & Engineering categories.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.