Best Practices For The Customer Focused Library

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Best Practices For The Customer Focused Library

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Author : Metropolitan Library System (Burr Ridge, Ill.)
language : en
Publisher:
Release Date : 2008

Best Practices For The Customer Focused Library written by Metropolitan Library System (Burr Ridge, Ill.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Library administration categories.

The Customer Focused Library

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Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2009-09-23

The Customer Focused Library written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-23 with Language Arts & Disciplines categories.

A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer's perspective. Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.

Assessing Service Quality

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Author : Peter Hernon
language : en
Publisher: American Library Association
Release Date : 2015-05-12

Assessing Service Quality written by Peter Hernon and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-12 with Language Arts & Disciplines categories.

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Best Practices For Corporate Libraries

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Author : Marjorie J. Porter
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2011-03-21

Best Practices For Corporate Libraries written by Marjorie J. Porter and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-21 with Language Arts & Disciplines categories.

In this book, experts in the field describe best practices based on their experiences in corporate libraries worldwide. With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods. This book showcases current practices in corporate library functions and suggests best practices for current librarians. It also examines some of the changes in librarianship that have arisen from changes in how information is provided and how corporations are now organized. Topics covered include library service functions, return on investment, measurements and evaluation, collaboration, communication and outreach in corporations, managing changes in the corporation and in the library, and legal issues such as intellectual property concerns. Drawing from the experience of 25 contributors, the book includes chapters covering corporate libraries in the United States, United Kingdom, India, Barbados, and Nigeria.

Creating A Person Centered Library

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Author : Elizabeth A. Wahler
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2023-12-28

Creating A Person Centered Library written by Elizabeth A. Wahler and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-28 with Language Arts & Disciplines categories.

Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.

Creating The Customer Driven Academic Library

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Author : Jeannette Woodward
language : en
Publisher: American Library Association
Release Date : 2009

Creating The Customer Driven Academic Library written by Jeannette Woodward and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Language Arts & Disciplines categories.

In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.

Developing A Compensation Plan For Your Library

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Author : Paula M. Singer
language : en
Publisher: American Library Association
Release Date : 2009-03-02

Developing A Compensation Plan For Your Library written by Paula M. Singer and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-02 with Business & Economics categories.

1. Compensation Plan Objectives 2. Preliminary Planning 3. Context and Compensation Philosophy 4. Job Analysis 5. Job Descriptions 6. Point Factor Job Evaluation System for Internal Equity 7. Market Pricing 8. Executive Compensation 9. Salary Structure Design 10. Implementation 11. Trends.

The Community College Library

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Author : Janet Pinkley
language : en
Publisher: American Library Association
Release Date : 2022-04-13

The Community College Library written by Janet Pinkley and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-13 with Language Arts & Disciplines categories.

Community colleges are a cornerstone of higher education and serve the unique needs of the communities in which they reside. In 2019, community colleges accounted for 41 percent of all undergraduate students in the United States. Community college librarians are engaged in meaningful work designing and delivering library programs and services that meet the needs of their diverse populations and support student learning. The Community College Library series is meant to lift the voices of community college librarians and highlight their creativity, tenacity, and commitment to students. The Community College Library: Assessment explores the research, comprehensive plans, and new approaches to assessment being created by community college librarians around the U.S. Chapters include sample activities and materials and cover topics including assessing student learning while shifting from Standards to Framework; investigating and communicating library instruction’s relationship to student retention; and building librarian assessment confidence through communities of research practice. This book demonstrates the innovative and replicable ways community college librarians are measuring, evaluating, and reflecting on the services they provide, and how to use these assessments to demonstrate the value and impact of library services and advocate for resources.

Country Capitalism

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Author : Bart Elmore
language : en
Publisher: UNC Press Books
Release Date : 2023-04-06

Country Capitalism written by Bart Elmore and has been published by UNC Press Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-06 with History categories.

The rural roads that led to our planet-changing global economy ran through the American South. That region’s impact on the interconnected histories of business and ecological change is narrated here by acclaimed scholar Bart Elmore, who uses the histories of five southern firms—Coca-Cola, Delta Airlines, Walmart, FedEx, and Bank of America—to investigate the environmental impact of our have-it-now, fly-by-night, buy-on-credit economy. Drawing on exclusive interviews with company executives, corporate archives, and other records, Elmore explores the historical, economic, and ecological conditions that gave rise to these five trailblazing corporations. He then considers what each has become: an essential presence in the daily workings of the global economy and an unmistakable contributor to the reshaping of the world’s ecosystems. Even as businesses invest in sustainability initiatives and respond to new calls for corporate responsibility, Elmore shows the limits of their efforts to “green” their operations and offers insights on how governments and activists can push corporations to do better. At the root, Elmore reveals a fundamental challenge: Our lives are built around businesses that connect far-flung rural places to urban centers and global destinations. This “country capitalism” that proved successful in the US South has made it possible to satisfy our demands at the click of a button, but each click comes with hidden environmental costs. This book is a must-read for anyone who hopes to create an ecologically sustainable future economy.

Creating The Sustainable Public Library

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Author : Gary L. Shaffer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2018-03-15

Creating The Sustainable Public Library written by Gary L. Shaffer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-15 with Language Arts & Disciplines categories.

Transform any public library into a truly sustainable organization—not just environmentally sustainable, but economically and socially sustainable as well—by following the directions and practices described in this book. Sustainability in the context of ensuring the long-term success of a public library involves more than green initiatives and conserving resources: "sustainability" for libraries also describes efforts to increase their institutions' relevance to their communities as well as to make their programs socially equitable and economically feasible—a substantial challenge. This book is a powerful tool that public librarians, library directors, and library managers can use to create a Triple Bottom Line (TBL) sustainable library, to lead sustainability initiatives in their community, and to identify and adjust their current practices that are considered sustainable to improve performance. The chapters focus on the elements of library sustainability separately, first addressing economic and environmental sustainability before examining the aspects of internal (workforce) and external (community-facing) social sustainability. The author presents numerous case studies throughout the book that enable readers to better understand how the sustainability principles described play out in the real world.