The Customer Focused Library
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The Customer Focused Library
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Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2009-09-23
The Customer Focused Library written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-23 with Language Arts & Disciplines categories.
A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer's perspective. Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.
Creating The Customer Driven Library
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Author : Jeannette Woodward
language : en
Publisher: American Library Association
Release Date : 2005
Creating The Customer Driven Library written by Jeannette Woodward and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Crafts & Hobbies categories.
Building libraries on the bookstore model.
Best Practices For The Customer Focused Library
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Author : Metropolitan Library System (Burr Ridge, Ill.)
language : en
Publisher:
Release Date : 2008
Best Practices For The Customer Focused Library written by Metropolitan Library System (Burr Ridge, Ill.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Library administration categories.
Creating The Customer Driven Academic Library
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Author : Jeannette Woodward
language : en
Publisher: American Library Association
Release Date : 2009
Creating The Customer Driven Academic Library written by Jeannette Woodward and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Language Arts & Disciplines categories.
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.
Assessing Service Quality
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Author : Peter Hernon
language : en
Publisher: American Library Association
Release Date : 2015-05-12
Assessing Service Quality written by Peter Hernon and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-12 with Language Arts & Disciplines categories.
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.
Customer Service In Libraries
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Author : Charles Harmon
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2013-02-13
Customer Service In Libraries written by Charles Harmon and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-13 with Language Arts & Disciplines categories.
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
The Survival Kit For Libraries A Marketing Approach
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Author : Dr. R.K. Bhatt
language : en
Publisher: K.K. Publications
Release Date : 2022-02-20
The Survival Kit For Libraries A Marketing Approach written by Dr. R.K. Bhatt and has been published by K.K. Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-20 with Language Arts & Disciplines categories.
The Survival Kit For Libraries (A Marketing Approach) The present book deals with the study and application of Marketing Management in Library and Information Centers in ICT envi-ronment. There is no contradiction now a days in accepting the fact that the application of Marketing Management Principles, Methods and Techniques for the promotion of LIS Products and Services is not only imperative but also extremely important to the survival of library and information centres. The book fulfils some objectives by providing a detail explanation of the vital elements of marketing of library products and services. The book covers chapters like fundamentals of marketing of library products and services, strategies and technique, promotion of LIS products and services, management consultancy and information analysis consolidation and repackaging etc. The organization of the book is done as given below: Chapter: 1- Fundamental Concepts Chapter: 2- Strategies and Techniques Chapter: 3- Promotion of LIS Products and Services Chapter: 4- Management Consultancy Chapter: 5 Information Analysis, Consolidation and Re-Packaging Appendix : 1 Research in Marketing of LIS Products and Services Appendix : 2 Research in Manag-ement Consultancy Appendix : 3 Case study on Marketing
Education And Research For Marketing And Quality Management In Libraries La Formation Et La Recherche Sur Le Marketing Et La Gestion De La Qualit En Biblioth Que
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Author : Réjean Savard
language : en
Publisher: Walter de Gruyter
Release Date : 2013-02-07
Education And Research For Marketing And Quality Management In Libraries La Formation Et La Recherche Sur Le Marketing Et La Gestion De La Qualit En Biblioth Que written by Réjean Savard and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-07 with Language Arts & Disciplines categories.
No detailed description available for "Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque".
Handbook Of Research On Emerging Trends And Technologies In Library And Information Science
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Author : Kaushik, Anna
language : en
Publisher: IGI Global
Release Date : 2019-11-22
Handbook Of Research On Emerging Trends And Technologies In Library And Information Science written by Kaushik, Anna and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-22 with Language Arts & Disciplines categories.
With the perpetual advancements of technology, library and information science professionals are tasked with understanding these technologies and providing accurate and comprehensive information to other potential users. These professionals must develop best practices for understanding these technologies in order to best serve other users. The Handbook of Research on Emerging Trends and Technologies in Library and Information Science is a critical research book that examines advancing technologies and new innovations and their influences on library and information sciences for improved best practices. Featuring an array of topics such as digital libraries, distance education, and information literacy, this publication is essential for librarians, knowledge managers, information retrieval specialists, library and information science professionals, information scientists, researchers, web librarians, academicians, educators, IT specialists, and managers.
Providing Customer Oriented Services In Academic Libraries
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Author : Chris Pinder
language : en
Publisher: Library Association Publishing (UK)
Release Date : 1996
Providing Customer Oriented Services In Academic Libraries written by Chris Pinder and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Language Arts & Disciplines categories.