Better Public Services

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Improving Public Service Delivery

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Author : Peter C. Humphreys
language : en
Publisher: Institute of Public Administration
Release Date : 1998

Improving Public Service Delivery written by Peter C. Humphreys and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.

Providing Quality In The Public Sector

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Author : Lucy Gaster
language : en
Publisher:
Release Date : 2003

Providing Quality In The Public Sector written by Lucy Gaster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Political Science categories.

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

Better Public Services

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Author : Sean Worth
language : en
Publisher:
Release Date : 2013

Better Public Services written by Sean Worth and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Muncipal services categories.

Building Better Public Services

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Author : Tony Dean
language : en
Publisher: FriesenPress
Release Date : 2015-08-12

Building Better Public Services written by Tony Dean and has been published by FriesenPress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-12 with Education categories.

For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. "An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada's professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service." -Alex Himelfarb - Former Clerk of the Privy Council - Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. "I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen." -Bob Rae - Lawyer, negotiator, and Ontario's 21st Premier. "This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments' focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change." --Ray Shostak - International Government Adviser and former head of the Prime Minister's Delivery Unit and Director General, Performance, HM Government (UK)

Better Public Services Advisory Group Report

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Author :
language : en
Publisher:
Release Date : 2011

Better Public Services Advisory Group Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Civil service categories.

Managing Change For Better Public Service Delivery

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Author : M. Aslam Alam
language : en
Publisher: Routledge
Release Date : 2020-03-30

Managing Change For Better Public Service Delivery written by M. Aslam Alam and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-30 with categories.

The book discusses key issues relating to the shifting paradigms of public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security & education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.

Improving Public Sector Productivity

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Author : Ellen Doree Rosen
language : en
Publisher: SAGE
Release Date : 1993-07-22

Improving Public Sector Productivity written by Ellen Doree Rosen and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-07-22 with Political Science categories.

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Better Public Services Through E Government Academic Article In Support Of Better Public Services Through E Government

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Author : Great Britain. National Audit Office
language : en
Publisher:
Release Date : 2002

Better Public Services Through E Government Academic Article In Support Of Better Public Services Through E Government written by Great Britain. National Audit Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Electronic government information categories.

The Road To Better Public Services

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Author : G. Bruce Doern
language : en
Publisher: IRPP
Release Date : 1994

The Road To Better Public Services written by G. Bruce Doern and has been published by IRPP this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Political Science categories.

This report examines how to improve the way governments serve Canadians using case studies of five agencies of the Canadian Federal Government, including their attempts to improve service delivery and the constraints or obstacles they face as they seek to make such improvements. The agencies studied include the Canada Communication Group (formerly the Queen's Printer); the Passport Office; the Geological Survey of Canada; the Aboriginal Business Canada program in Industry Canada; and the Marketing Practices Branch of the Bureau of Competition Policy in Industry Canada. The report examines the concept of service as it relates to the theory of bureaucracy, implementation theory and the policy instrument mix, and the institutional economics of bureaucracy; the re-invention of government theory; and the four service attributes.

Performance Art

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Author : Tom Gash
language : en
Publisher: Damaris Publishing
Release Date : 2008

Performance Art written by Tom Gash and has been published by Damaris Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Municipal services categories.