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Consumer Protection And Information For Tourists

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Consumer Protection And Information For Tourists

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Author :
language : en
Publisher:
Release Date : 1980

Consumer Protection And Information For Tourists written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Consumer education categories.

Selling Tourism Services At A Distance

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Author : Josep Maria Bech Serrat
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-05-26

Selling Tourism Services At A Distance written by Josep Maria Bech Serrat and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-26 with Law categories.

New rules on distance contracts provided for the Consumer Rights Directive of 25 October 2011 do not apply to package holidays or contracts falling within the scope of the Timeshare Directive. Moreover, contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication play a role in tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal or providing alternative services. Findings reveal that consumer acquis is inadequately adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.

Consumer Protection In Hospitality Travel And Tourism

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Author : Soni
language : en
Publisher:
Release Date : 2011-01-01

Consumer Protection In Hospitality Travel And Tourism written by Soni and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-01 with categories.

Traveller Vulnerability In The Context Of Travel And Tourism Contracts

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Author : Maria Goretti Sanches Lima
language : en
Publisher: Springer
Release Date : 2018-11-03

Traveller Vulnerability In The Context Of Travel And Tourism Contracts written by Maria Goretti Sanches Lima and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-03 with Law categories.

The book highlights the link between consumers and travellers, identifying the meaning of vulnerability in Brazil and the EU. It also covers different types of contracts for tourism and travel services, including online booking processes. Only after 2015, as a result of the directive on package travel and linked travel arrangements, did the EU begin viewing travellers as consumers in the sense of Union Consumer Law; conversely, in Brazil, the traveller has no legal status whatsoever and is considered solely a consumer. As the traveller is implicitly a consumer he/she is subject to vulnerability. However, the definition of vulnerability differs considerably between Brazil and the EU: while in Brazil it is a principle stemming from the Consumer Defence Code, covering all consumers, in the EU vulnerability is not an established principle. In the EU, although the average consumer is assumed to be reasonably well informed, observant and circumspect, they are also recognised as the weaker party in the contract. That recognition does not fit with the notion of "confident consumer". Vulnerable consumers in the EU are those whose individual characteristics, such as their age, physical or mental infirmity, or credulity, make them particularly susceptible to unfair commercial practices. Conversely, in Brazil these consumers are seen as being hyper-vulnerable, rather than solely vulnerable. In this context, travellers are in a weaker position than regular consumers buying goods or services, because they are outside of their domicile or jurisdiction for a brief or extended period of time. This book examines two types of traveller vulnerability that make travellers, particularly international ones, a special type of consumers: 1. External and 2. Legal (jurisdiction). Travellers’ vulnerability mainly stems from consumers travelling to different markets and different cultures. As such, they are subject to different laws that require special global attention. While both the EU and Brazilian system have their respective advantages and disadvantages, the goal of both must be to further increase protection for travellers, including business travellers. In consumer societies, the traveller is indeed a consumer by logical causation and hence a “special consumer”.

Consumer Protection Concerning Air Package Tours

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Author : Organisation for Economic Co-operation and Development. Committee on Consumer Policy
language : en
Publisher: Organisation for Economic Co-operation and Development ; [Washington, D.C. : sold by OECD Publications and Information Center]
Release Date : 1980

Consumer Protection Concerning Air Package Tours written by Organisation for Economic Co-operation and Development. Committee on Consumer Policy and has been published by Organisation for Economic Co-operation and Development ; [Washington, D.C. : sold by OECD Publications and Information Center] this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Business & Economics categories.

Travel And Tourism And Homeland Security

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Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection
language : en
Publisher:
Release Date : 2004

Travel And Tourism And Homeland Security written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.

Protecting Consumer Rights In The Tour Industry

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Author : United States. General Accounting Office
language : en
Publisher:
Release Date : 1979

Protecting Consumer Rights In The Tour Industry written by United States. General Accounting Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Consumer protection categories.

Handbook Of Consumer Behavior Tourism And The Internet

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Author : Juline E. Mills
language : en
Publisher: Routledge
Release Date : 2013-07-04

Handbook Of Consumer Behavior Tourism And The Internet written by Juline E. Mills and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-04 with Business & Economics categories.

Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, “How do I get people to visit my Web site?” “Is my Web site attracting the ’right’ kind of e-consumers?” and “How do I turn browsers into buyers?” The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attract—and keep—online travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book’s contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behavior—consumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet’s impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce.

Tourism Policy Of The European Union And Consumer Protection

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Author : Klaus Tonner
language : en
Publisher:
Release Date : 1997

Tourism Policy Of The European Union And Consumer Protection written by Klaus Tonner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Consumer protection categories.

The State Of The U S Tourism Industry

The State Of The U S Tourism Industry written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

Consumer Protection And Information For Tourists

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