Contractor Metrics For Service Contracts

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Contractor Metrics For Service Contracts

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Author :
language : en
Publisher:
Release Date : 2000

Contractor Metrics For Service Contracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with categories.

Because of the increased emphasis on performance management and continuous improvement, HQ PACAF/LG tasked AFLMA to develop contractor metrics for service contracts. SAF/AQC co-sponsored this study to identify top-level metrics to determine the health of the Air Force service contracts program. This study provides the necessary Service Delivery Summaries and Quality Assurance Surveillance Plans related to using contractor metrics on service contracts. This enables quality assurance personnel in providing insight and therefore reducing the oversight role. It also lays the foundation for a performance management plan for a competitive sourcing acquisition. This is necessary as functional areas lose their organic expertise to conduct appropriate surveillance.

Using Metrics To Manage Contractor Performance

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Author : R. Marshall Engelbeck
language : en
Publisher:
Release Date : 2004

Using Metrics To Manage Contractor Performance written by R. Marshall Engelbeck and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with categories.

Acquisition transformation has brought numerous changes to the way the Department of Defense (DoD) purchases goods and services, as well as to the way it manages the contractor?s performance after contract award. One of the most significant changes has been the emphasis on the use of commercial goods and services coupled with the use of performance-based contracts to satisfy mission-critical needs. As the performance of contractors has become more critical to the mission, there has been a significant reduction in the number of acquisition personnel available to perform what traditionally has been referred to as contract administration tasks. In addition, with the increase in the amount of services contracts, there has been a change in the skills needed to manage contracts after award. Contract administration is currently undergoing a paradigm shift because of changes to what the DoD buys and to how purchases are being made. The move to minimize the importance of detailed specifications and to rely on commercial processes requires more management than administrative skills. The bottom line is that new methods and skills must be explored and developed to more effectively perform what traditionally has been referred to as?contract administration.? This study, which addresses contracts at the micro level, concludes the Government Performance and Results Act (GPRA) of 1993 represents a viable framework by which contracts should be structured, as well as managed. The Act requires managers in the Executive Branch to develop strategic plans and use performance indicators to measure output and to evaluate the outcome of the contract, as well as the contractor?s performance. The study also recommends Kaplan and Norton's Balanced Scorecard method of performance measurement, together with Contractor Performance Information (Past Performance Reporting) requirements, can be adapted to the management of contracts. Past Performance reporting and tracking requirements define?in general terms?the buyer?s perspective of what is expected from the contractor. The Balanced Scorecard methodology enables managers to then identify the critical success factors and critical measures for each expatiation. Both parties will benefit by jointly managing these indicators concurrently throughout the life of the contract, rather than reacting to after-the-fact reporting. The goal of such requirements is to add joint accountability for results to the buyer-seller relationship.

The Contract Scorecard

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Author : Sara Cullen
language : en
Publisher: outsourcingtoolset
Release Date : 2005-08

The Contract Scorecard written by Sara Cullen and has been published by outsourcingtoolset this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08 with Business & Economics categories.

A Guide For Writing And Administering Performance Statements Of Work For Service Contracts

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Author :
language : en
Publisher:
Release Date : 1980

A Guide For Writing And Administering Performance Statements Of Work For Service Contracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Government purchasing categories.

Outsourcing Maintenance

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Author : Ajay Srivastava
language : en
Publisher: Notion Press
Release Date : 2020-08-07

Outsourcing Maintenance written by Ajay Srivastava and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-07 with Business & Economics categories.

Scaling between top line & Bottom line. Here top line for service provider is about adding on sales and revenues by adding customers and work scope, whereas bottom line remains to be customer prerogative with focus on improving income with enhanced profitability. In simple words maintenance is profit centre for service provider, whereas cost center for any Industry. As Client and service provider both being on contrarian side, differences are obvious. Successful partnership is all about collaboration way beyond obvious. Elaborating the concise business model of outsourcing, precisely relevant to maintenance and touching all its components as evident in the current industrial scenario. There is a lot of books available for technology/ process parts and also covering other areas in isolation, but need of single book integrating all aspects of maintenance outsourcing was long felt. The objective here is to provide a holistic view of maintenance outsourcing in all dimensions from both customer and service provider perspective explaining different aspects of business in a nutshell. Outsourcing Maintenance is for: • Management of any Industry looking for outsourcing maintenance or review the existing contract. • Anyone, i.e., people in the maintenance team including shop floor personnel, contract cell, SCM, HR, safety, etc. • All people in the maintenance business, i.e., facility management, asset management, service/maintenance contract, AMC, etc.

Contractor System Status Review Guide

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Author : United States. Defense Contract Administration Services Region, Los Angeles
language : en
Publisher:
Release Date : 1986

Contractor System Status Review Guide written by United States. Defense Contract Administration Services Region, Los Angeles and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Contractors categories.

Today S Logistics

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Author :
language : en
Publisher: DIANE Publishing
Release Date :

Today S Logistics written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.

Contract Management

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Author : United States. General Accounting Office
language : en
Publisher:
Release Date : 2002

Contract Management written by United States. General Accounting Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Contracts categories.

Measuring Value And Risk In Services Contracts

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Author : United States. Congress. House. Committee on Armed Services. Panel on Defense Acquisition Reform
language : en
Publisher:
Release Date : 2010

Measuring Value And Risk In Services Contracts written by United States. Congress. House. Committee on Armed Services. Panel on Defense Acquisition Reform and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with History categories.

A Review Of Alternative Methods To Inventory Contracted Services In The Department Of Defense

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Author : Nancy Y. Moore
language : en
Publisher:
Release Date : 2017

A Review Of Alternative Methods To Inventory Contracted Services In The Department Of Defense written by Nancy Y. Moore and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.

Concerned about U.S. Department of Defense contracts for private-sector services, Congress mandated development of an inventory of contract activities. RAND conducted a review of the system, stakeholder needs, and alternative data sources.