Customer Care And Interpresonal Skills
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Interpersonal Skills
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Author : Bob Wright
language : en
Publisher: M&K Update Ltd
Release Date : 2007
Interpersonal Skills written by Bob Wright and has been published by M&K Update Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Communication categories.
Experienced professionals and novice care workers a like need to communicate meaningfully with their clients. To do so successfully you need to understand the skills required and how to practice them. This self-directed study workbook will appeal to everyone with a health and social care interest. It can be used as a stand-alone module or part of an assessment programme, or as part of a more formal training programme at a college or other institution. It can be used in a very flexible way and covers a variety of skills required for effective communication.
Interpersonal Skills At Work
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Author : John Hayes
language : en
Publisher: Routledge
Release Date : 2002-09-11
Interpersonal Skills At Work written by John Hayes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-11 with Psychology categories.
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
Customer Care And Interpresonal Skills
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Author : Mr. Rohit Manglik
language : en
Publisher: EduGorilla Publication
Release Date : 2024-03-13
Customer Care And Interpresonal Skills written by Mr. Rohit Manglik and has been published by EduGorilla Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-13 with Business & Economics categories.
EduGorilla Publication is a trusted name in the education sector, committed to empowering learners with high-quality study materials and resources. Specializing in competitive exams and academic support, EduGorilla provides comprehensive and well-structured content tailored to meet the needs of students across various streams and levels.
Contact Care Communicate
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Author : Stephanie Dollschnieder
language : en
Publisher: Xlibris Corporation
Release Date : 2010-01-04
Contact Care Communicate written by Stephanie Dollschnieder and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-04 with Business & Economics categories.
Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Communication And Interpersonal Skills In Nursing
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Author : Alec Grant
language : en
Publisher: Learning Matters
Release Date : 2018-12-03
Communication And Interpersonal Skills In Nursing written by Alec Grant and has been published by Learning Matters this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-03 with Medical categories.
The new edition of this well regarded book introduces the underpinning theory and concepts required for the development of first class communication and interpersonal skills in nursing. By providing a simple to read overview of the central topics, students are able to quickly gain a solid, evidence-based grounding in the subject. Topics covered include: empathy; building therapeutic relationships; using a variety of communication methods; compassion and dignity; communicating in different environments; and culture and diversity issues. Three new chapters have been added that point readers towards further ways of approaching their communication skills that are less model and technique driven and focusing more on therapeutic considerations, as well as looking at the politics of communication.
Communication Skills In Nursing Health And Social Care
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Author : Bernard Moss
language : en
Publisher: SAGE
Release Date : 2020-03-30
Communication Skills In Nursing Health And Social Care written by Bernard Moss and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-30 with Medical categories.
Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication.
Communication Ebook
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Author : Gjyn O'Toole
language : en
Publisher: Elsevier Health Sciences
Release Date : 2020-04-10
Communication Ebook written by Gjyn O'Toole and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-10 with Medical categories.
Written by Gjyn O'Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting. Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies. This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment. - Increased focus on digital communication - includes overviews and tips on navigating professional and personal electronic media - Individual and group activities throughout to encourage skill development, reflection and awareness of self and others - An extensive suite of scenarios – practice and apply your communication skills using realistic situations and individuals that healthcare professionals encounter in clinical practice - Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure - Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional - Chapter 23 - Person/s experiencing neurogenic or psychological shock - Chapter 25 - A Person/s fulfilling the role of a grandparent - Chapter 26 - Person/s with a spinal injury - Chapter 27 - A Person/s living in a residential aged care facility - An eBook included in all print purchases
Managing Customer Relationships Using Customer Care Techniques
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Author : Anna Brzozowska
language : en
Publisher: CRC Press
Release Date : 2024-05-15
Managing Customer Relationships Using Customer Care Techniques written by Anna Brzozowska and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-15 with Business & Economics categories.
In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises. The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business. Key Features: • In-depth analysis of the CRM concept in the context of international business. • Discussion on the evolution of the CRM idea over the years. • Introduction to integrated customer relationship management systems in global enterprises. • Analysis of the impact of social media on CRM. • Practical insights on measuring the effectiveness of customer care activities. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.
Interpersonal Relationships
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Author : Elizabeth Arnold
language : en
Publisher:
Release Date : 2019
Interpersonal Relationships written by Elizabeth Arnold and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
Interpersonal Relationships E Book
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Author : Elizabeth C. Arnold
language : en
Publisher: Elsevier Health Sciences
Release Date : 2015-01-08
Interpersonal Relationships E Book written by Elizabeth C. Arnold and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-08 with Medical categories.
NEW! A greater emphasis on communication, interdisciplinary theory, and interprofessionalism includes a focus on the nursing paradigm, nursing discipline, and ways of knowing. NEW! Focus on QSEN competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing. NEW! Discussion questions at the end of each chapter encourage critical thinking. NEW! Clarity and Safety in Communication chapter addresses topics such as huddles, rounds, handoffs, SBAR, and other forms of communication in health care.