Customer Driven Quality Management
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Customer Driven Quality Management
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Author : Johnson Aimie Edosomwan
language : en
Publisher:
Release Date : 1997-01-01
Customer Driven Quality Management written by Johnson Aimie Edosomwan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-01-01 with Consumer satisfaction categories.
Customer And Market Driven Quality Management
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Author : Johnson Aimie Edosomwan
language : en
Publisher: WCB/McGraw-Hill
Release Date : 1993-01-01
Customer And Market Driven Quality Management written by Johnson Aimie Edosomwan and has been published by WCB/McGraw-Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-01-01 with Business & Economics categories.
Provides practical guidelines and techniques that illustrate how to successfully create and manage customer-driven organizations. This unique look at TQM covers a wide range of quality topics and tools and includes case studies and over 150 working exercises to help readers understand and implement the book's quality-building principles. Edosomwan helps companies adopt the characteristics of market leaders to increase profits, prevent errors and effectively manage costs incurred from quality improvement processes, and more.
Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2001-07-03
Customer Driven Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-07-03 with Business & Economics categories.
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Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company
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Author : Christopher K. Ahoy
language : en
Publisher: McGraw Hill Professional
Release Date : 2009-02-15
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company written by Christopher K. Ahoy and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-15 with Business & Economics categories.
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Customer Driven Management
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Author : Total Quality Management Institute. National Conference
language : en
Publisher:
Release Date : 1991
Customer Driven Management written by Total Quality Management Institute. National Conference and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Total quality management categories.
Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher:
Release Date : 1994
Customer Driven Project Management written by Bruce T. Barkley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Project management categories.
Delighting Customers
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Author : P. Donovan
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Delighting Customers written by P. Donovan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company
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Author : Christopher K. Ahoy
language : en
Publisher: Mcgraw-hill
Release Date : 2008-12-17
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company written by Christopher K. Ahoy and has been published by Mcgraw-hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-17 with Business & Economics categories.
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Customer And Market Driven Quality Management
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Author : Johnson Aimie Edosomwan
language : en
Publisher:
Release Date : 1992
Customer And Market Driven Quality Management written by Johnson Aimie Edosomwan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Manufactures categories.
Quality Language
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Author : David Mercer
language : en
Publisher:
Release Date : 1989
Quality Language written by David Mercer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Total quality management categories.
"This research report is designed to put Quality at the top of the management agenda by helping senior managers understand more clearly what Total Quality Management means. It provides a concise review of the concept and a glossary which precisely defines the most important terminology."--Page 1.