Customer Xperience Leadership A Blueprint To Maximize Performance
DOWNLOAD
AUDIOBOOK
READ ONLINE
Download Customer Xperience Leadership A Blueprint To Maximize Performance PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Xperience Leadership A Blueprint To Maximize Performance book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Customer Xperience Leadership A Blueprint To Maximize Performance
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Nadav Goldschmidt
language : en
Publisher: World Scientific
Release Date : 2024-01-03
Customer Xperience Leadership A Blueprint To Maximize Performance written by Nadav Goldschmidt and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-01-03 with Business & Economics categories.
The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.Given the importance of experiences, substantial resources are invested in improving them. Yet, the results are often disappointing. Companies have a difficult time fulfilling customers' expectations and satisfying their needs consistently, over time. Especially in the digital era we live in. This raises a question: Is there a roadmap that can help people and organizations achieve their experience goals? This book focuses on this issue.This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership.
The Customer Centric Blueprint
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Doug Leather
language : en
Publisher: Porcupine Press Trading Under Dgr Writing & Resear
Release Date : 2013-07
The Customer Centric Blueprint written by Doug Leather and has been published by Porcupine Press Trading Under Dgr Writing & Resear this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07 with Business & Economics categories.
Book Description: Our world is undergoing rapid transformation. In this tide of change and upheaval, customers are stepping into their power and making demands the likes of which have never been seen before. Building sustainable competitive advantage and leading a superior 21st century organisation requires a new approach - placing your customer at the heart of everything you do, implementing a customer-centric business model and boldly leading your organisation through the transformational journey required. Using the REAP Customer-Centric Organisation Blueprint(r) as an architecture, this book explores all the interconnected components of a truly customer-centric business model and how you can apply its principles practically and with tangibly significant business results. It will support you to strategize, plan and operationalise the future in order to create, deliver and capture value, whilst delivering sustainable, superior business performance. About the Author: Doug Leather, CEO of REAP Consulting (Pty) Ltd, is a Wharton Business School Alumnus who has a diverse and varied background, including engineering and commercial. He is a leading expert in Customer Management working globally with large blue-chip organisations, and is best described as a Customer Management Evangelist, Activist and Futurologist as a result of his intense passion, broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think, and work differently together to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring strategy and programmes for the 21st Century Organisatio
Customer Experience Strategy
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Lior Arussy
language : en
Publisher:
Release Date : 2010
Customer Experience Strategy written by Lior Arussy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Consumer satisfaction categories.
In writing Customer Experience Strategy, I worked to combine a complete strategic and executional blueprint with an easily accessed reference book. My goal is to allow you to find practical guidance and new ideas to enhance your customer experience journey, no matter your entry point into the strategy. Are you struggling with leadership?s sponsorship? There?s is a chapter for that. Missing the business case? There?s a chapter for that. Looking for guidance how to innovate? There?s a chapter for that. Just getting started in exploring this customer-centric endeavor? There?s an entire blueprint, from start to launch and beyond, for that very purpose. No matter your current stage in the customer experience journey, this book is designed to help you achieve the next level. It?s time to stop focusing on others? customer experience stories and create your own success story. It?s time to stop staring at such legends as Starbucks, Nordstrom, Virgin, Southwest Airlines, Whole Foods and Four Seasons and start creating your own legendary customer experience. It?s time to execute. It will be my privilege, through the journey that is this book, to be part of your travels, and watch you create your own legend. ?Lior Arussy
The Excellent Experience
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : C. David Crouch
language : en
Publisher: iUniverse
Release Date : 2013-11-13
The Excellent Experience written by C. David Crouch and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-13 with Self-Help categories.
In his new guide, author C. David Crouch reveals the eighty-three principles of excellentology to help you build excellence in your life. Using “building a house” as a metaphor, he guides you in your own personal journey toward excellence. You can learn how to • lay a strong foundation by developing a mission, vision, principles, and standards; • recognize five pillars of performance that map a clear path toward excellence; • assemble a roof that allows you to measure your progress at the organizational, team, and individual levels; and • improve your ability to lead yourself and others toward excellence. By applying the model in five diverse environments—an organization, a team, a church, a family, and an individual life—Crouch demonstrates its effective use for any endeavor. He also applies his model for excellence to a sixth environment—the United States of America—revealing some interesting considerations. Build a life of joy, peace, significance, and fulfillment for yourself and those around you with The Excellent Experience.
Measuring Customer Experience
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Philipp Klaus
language : en
Publisher: Springer
Release Date : 2014-11-19
Measuring Customer Experience written by Philipp Klaus and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-19 with Business & Economics categories.
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Re Align
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Jonathan Trevor
language : en
Publisher: Bloomsbury Publishing
Release Date : 2022-06-09
Re Align written by Jonathan Trevor and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-09 with Business & Economics categories.
Why do some businesses thrive while many more struggle? In this age of disruption, a key reason is the failure of many leaders to realign all the moving parts of their enterprise, including its business strategy and how it is organised, to best support its enduring purpose. Thousands of enterprises globally are operating below their potential simply because they are not well aligned or fail to realign to reflect the new realities of their changing business environment. This book aims to change that. This book is about strategic realignment, a leadership process to overcome disruption and secure high performance on a sustainable basis. Given that change is a constant and disruption to the business environment ever more likely, strategic realignment must become a core competency in order that all enterprises and leaders can succeed in the future. Most executives recognise this but lack a robust system of thought to execute strategic realignment effectively and realise its full benefits. But once mastered, strategic realignment offers a means of turning disruption into an advantage. In Re:Align, Jonathan Trevor provides a blueprint to help leaders ask good questions, have better conversations and make the best possible choices to realign their enterprise to be fit for purpose. Drawing upon active research at the University of Oxford's Saïd Business School (with contributions from the joint works of Dr Jonathan Trevor and Dr Barry Varcoe), the book also provides practical case studies and evidence-based insights. Re:Align offers both a thoughtful and compelling message as well as an effective toolkit to help leaders everywhere to overcome disruption and improve enterprise performance.
Employee Experience Strategy
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2023-08-03
Employee Experience Strategy written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-03 with Business & Economics categories.
Designing and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed. Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.
Using Experience To Develop Leadership Talent
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Cynthia D. McCauley
language : en
Publisher: John Wiley & Sons
Release Date : 2014-03-11
Using Experience To Develop Leadership Talent written by Cynthia D. McCauley and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-11 with Business & Economics categories.
How organizations can effectively put experience at the center of the development process Research increasingly and conclusively shows that effective leaders continue to learn, grow, and change throughout their careers and that a significant part of this development occurs through on-the-job experiences. Co-Published by the Society of Industrial and Organizational Psychology and sponsored by the Center for Creative Leadership, Using Experience to Develop Leadership Talent provides real-world strategies, best practices, lessons learned, and global perspectives on how organizations effectively use experience to develop talent. Provides an in-depth look at a variety of leader development initiatives that have taken up the challenge of putting experience at the center of the development process Written by senior practitioners who have implemented initiatives they write about Shares new development planning tools, systematic approaches to managing the assignments of high potentials, tools to educate managers on how to find assignments that meet their employee's development needs Includes online resources that allow employees to search for development opportunities Describing challenges and practices in multinational companies around the world, Using Experience to Develop Leadership Talent will serve as a focused guide to how organizations can use on-the-job development to reshape leader development practices that better integrate work and learning.
Leadership The Road To High Performance
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Peter Hughes
language : en
Publisher: Lulu.com
Release Date : 2015-01-12
Leadership The Road To High Performance written by Peter Hughes and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-12 with Business & Economics categories.
Leadership & The Road to High Performance provides an operating philosophy and a detailed road map for managers to create high performing organizations. This book integrates five major themes and the tools and techniques managers can use immediately to substantially improve the performance of their teams and organizations. The five major themes in this book that provide a prescription for managers to achieve a new level of success and sustainable performance in their teams are; exercising transformational leadership, developing high performing teams, creating operational excellence, implementing organizational change, and shaping the ideal organizational culture. This book will challenge managers to become transformational leaders by creating and implementing organizational changes and demonstrating new leadership behaviors that will create a new dimension of organizational success.
Corporate Performance Management Best Practices
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Bob Paladino
language : en
Publisher: John Wiley & Sons
Release Date : 2013-01-04
Corporate Performance Management Best Practices written by Bob Paladino and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-04 with Business & Economics categories.
Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. Written by the winner of three globally accepted performance management awards Focuses on a single case study chronicling a health care system's corporate performance management journey Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.