Dealing With Difficult People In The Library

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Dealing With Difficult People In The Library

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Author : Mark R. Willis
language : en
Publisher: American Library Association
Release Date : 1999

Dealing With Difficult People In The Library written by Mark R. Willis and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Language Arts & Disciplines categories.

This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies.

Helping The Difficult Library Patron

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Author : Linda S Katz
language : en
Publisher: Routledge
Release Date : 2013-10-31

Helping The Difficult Library Patron written by Linda S Katz and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-31 with Language Arts & Disciplines categories.

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

Crash Course In Dealing With Difficult Library Customers

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Author : Shelley Elizabeth Mosley
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2013-12-16

Crash Course In Dealing With Difficult Library Customers written by Shelley Elizabeth Mosley and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-16 with Language Arts & Disciplines categories.

Libraries are public places—open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"—before they arise. The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading.

The Accidental Library Manager

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Author : Rachel Singer Gordon
language : en
Publisher: Information Today, Inc.
Release Date : 2005

The Accidental Library Manager written by Rachel Singer Gordon and has been published by Information Today, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Education categories.

"Included are insights from working library managers at different levels and in various types of libraries, addressing a wide range of management issues and situations. Not to be missed: comments from library staff about the qualities they appreciate - and the styles and attitudes they find counterproductive - in their own bosses."--Jacket.

Lis Career Sourcebook

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Author : G. Kim Dority
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2012-10-03

Lis Career Sourcebook written by G. Kim Dority and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-03 with Language Arts & Disciplines categories.

A must-have guide of professional development resources for library staff at every phase of their career—from those just entering the field, to paraprofessionals building a career trajectory, to seasoned librarians looking to explore additional career options. Thousands of students graduate with a Master of Library and Information Science degree every year. Unfortunately, budget cuts at libraries diminish available job opportunities and prompt administrators to hire less qualified—and less expensive—professionals. However, armed with the right information, library science professionals can successfully build and sustain a resilient library and information science (LIS) career inside—or outside—the traditional library setting. LIS Career Sourcebook: Managing and Maximizing Every Step of Your Career provides a chapter-by-chapter overview of key career stages and strategies, and identifies for each the best information resources to help readers develop a successful LIS career. The author lays out the typical stages that workers are likely to encounter as they move through their professional life, highlighting important issues associated with each stage and providing insights and resources for making smart career choices along the way. Covering the entire career lifespan from entry level to retirement, the resources cited will help readers make informed choices about career options, professional development, and personal career satisfaction.

Library Programs And Services

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Author : G. Edward Evans
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2015-06-30

Library Programs And Services written by G. Edward Evans and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-30 with Language Arts & Disciplines categories.

Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.

Management Basics For Information Professionals Third Edition

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Author : G. Edward Evans
language : en
Publisher: American Library Association
Release Date : 2013-08-21

Management Basics For Information Professionals Third Edition written by G. Edward Evans and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-21 with Business & Economics categories.

Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management. Addressing the basic skills good library managers must exercise throughout their careers, this edition includes a completely new chapter on management ethics. Evans and Alire also pay close attention to management in "new normal" straitened economic conditions and offer updates on technological topics like social media. Among the areas covered are The managerial environment, including organizational skill sets, the importance of a people-friendly organization, and legal issues Managerial skills such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing Key points on leadership, team-building, and human resource management Budget, resource, and technology management Why ethics matter Tips for planning a library career, with a look at the work/life debate

The Academic Library Administrator S Field Guide

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Author : Bryce Nelson
language : en
Publisher: American Library Association
Release Date : 2014-07-01

The Academic Library Administrator S Field Guide written by Bryce Nelson and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-01 with Language Arts & Disciplines categories.

The daily administration of an academic library often leaves you needing quick advice on the topic at hand. Nelson, an experienced administrator writing from first-hand knowledge, delivers such advice in 30 topical chapters. Each chapter begins with an “Assertion,” a one-sentence summary allowing you to rapidly scan the book and find what you need. When you’re on the job you can dip into this guide for ready-to-use guidance on the full range of administrator responsibilities, such as How to think and act politically Preparing staff for safety and security procedures Influencing student and faculty's perception of the library as a basic component of education Fostering librarians' professional identity as teachers Communicating effectively, from email messages to meetings Assessment and systematic collection of data Commentary sections in each chapter offer observations and interpretation, with abundant examples of useful advice. If you want to dig further into a topic, a Readings section points you to resources. Packed with insight about the day-to-day operations of the academic library, Nelson's guide will be invaluable to new and experienced administrators alike.

Dealing With Difficult People

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Author : Roy Lilley
language : en
Publisher:
Release Date : 2010

Dealing With Difficult People written by Roy Lilley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Interpersonal conflict categories.

Packed with tips & warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them & improve their performance.

Coping With Toxic Managers Subordinates And Other Difficult People

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Author : Roy H. Lubit
language : en
Publisher: FT Press
Release Date : 2004

Coping With Toxic Managers Subordinates And Other Difficult People written by Roy H. Lubit and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.

Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization and eventually themselves. Whether they are narcissistic, unethical, rigid or aggressive, or simply depressed/anxious/burned out, working with them can be a nightmare. Moreover, they can do serious damage to their organizations by diverting energy from productive work, damaging cooperation and knowledge sharing, impairing retention of the best people, weakening morale, and making poor business decisions. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers. While there are many organizational consultants who utilize psychological insights in their work and psychologists who consult to organizations, Dr. Lubit's depth of training and experience in psychiatry, organizational behavior and organizational consulting provides a basis for unique insights