Deploy Empathy
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Deploy Empathy
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Author : Michele Hansen
language : en
Publisher:
Release Date : 2022-02-11
Deploy Empathy written by Michele Hansen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-11 with categories.
Deploy Empathy will help you learn the skill of interviewing your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes.Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, you'll be able to interview customers and potential customers with confidence."A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of Money"Deploy Empathy is a rare treat: a deep dive, by an expert practitioner, into customer interviews. In addition to strategic exhortations to keep the interview focused on the customer, the tactical advice about phrasing to draw out their opinions and emotions without biasing them is top notch. I'd heartily recommend it to anyone who builds or sells.Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus Software
Against Empathy
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Author : Paul Bloom
language : en
Publisher: Random House
Release Date : 2017-02-02
Against Empathy written by Paul Bloom and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-02 with Philosophy categories.
In a divided world, empathy is not the solution, it is the problem. We think of empathy – the ability to feel the suffering of others for ourselves – as the ultimate source of all good behaviour. But while it inspires care and protection in personal relationships, it has the opposite effect in the wider world. As the latest research in psychology and neuroscience shows, we feel empathy most for those we find attractive and who seem similar to us and not at all for those who are different, distant or anonymous. Empathy therefore biases us in favour of individuals we know while numbing us to the plight of thousands. Guiding us expertly through the experiments, case studies and arguments on all sides, Paul Bloom ultimately shows that some of our worst decisions – in charity, child-raising, criminal justice, climate change and war – are motivated by this wolf in sheep's clothing. Brilliantly argued, urgent and humane, Against Empathy overturns widely held assumptions to reveal one of the most profound yet overlooked sources of human conflict.
Purposeful Empathy
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Author : Anita Nowak
language : en
Publisher: Broadleaf Books
Release Date : 2023-04-11
Purposeful Empathy written by Anita Nowak and has been published by Broadleaf Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-11 with Business & Economics categories.
Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and nurture genuine connection, psychological safety, and well-being across their organizations--all while adapting to the values of a new generation that won't compromise on diversity, equity, and inclusion. As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improves business key performance indicators. This means that leveraging empathy on purpose can lead to better health, happier and more productive workplaces, and a more meaningful life. That's why empathy is our superpower. Through inspiring stories; interviews with experts, including business leaders, neuroscientists, activists, social entrepreneurs, and spiritual leaders; a new model rooted in positive psychology and coaching; and self-development exercises at the end of each chapter, Purposeful Empathy offers wisdom and practical advice to foster personal, organizational, and social transformation.
Empathy And Agency
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Author : Hans Herbert Kogler
language : en
Publisher: Routledge
Release Date : 2018-03-08
Empathy And Agency written by Hans Herbert Kogler and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-08 with Social Science categories.
A crucial debate currently raging in the fields of cognitive and social science centers around general and specific approaches to understanding the actions of others. When we understand the actions of another person, do we do so on the basis of a general theory of psychology, or on the basis of an effort to place ourselves in the particular position of that specific person? Hans Herbert Kögler and Karsten R. Stueber's Empathy and Agency addresses this other issues vital to current social science in an advanced and diverse analysis of the foundations of social-scientific methodology based on recent cognitive psychology. The book serves as both an introduction to the debate for non-academic audiences and as a catalyst for further discussion for serious theorists. Empathy and Agency provides a solid foundation of the fundamental issues in social and cognitive science, but also presents the most influential paradigms in the field at this time.
Rereading Empathy
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Author : Emily Johansen
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2022-05-05
Rereading Empathy written by Emily Johansen and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-05 with Literary Criticism categories.
Over the last few decades and from across a spectrum of centrist political thought, a variety of academic disciplines, and numerous public intellectuals, the claim has been that we need to empathize more with marginalized people as a way to alleviate social inequalities. If we all had more skill with empathy, so the claim goes, we would all be better citizens. But what does it mean to empathize with others? How do we develop this skill? And what does it offer that older models of solidarity don't? Why empathy-and why now? Rereading Empathy takes up these questions, examining the uses to which calls for empathy are put in the face of ever expanding economic and social precarity. The contributors draw on a variety of historical and contemporary literary and cultural archives to illustrate the work that empathy is supposed to enable-and to query alternative models of building collective futures.
Give Hospitality
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Author : Taylor Scott
language : en
Publisher: Simon and Schuster
Release Date : 2025-07-08
Give Hospitality written by Taylor Scott and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-08 with Business & Economics categories.
"Give Hospitality tells the story of Summer Grace, who after leaving a toxic workplace that lacked inclusivity lands a new role at Kauwela Resorts-the home of five core values that empower its people to thrive. Her story charts how leaders in any industry can bring those values to life by purposefully giving compassion, encouragement, kindness, hospitality, and leadership"--
Partnering
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Author : Jean Oelwang
language : en
Publisher: Random House
Release Date : 2022-03-10
Partnering written by Jean Oelwang and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-10 with Business & Economics categories.
Some of the most successful people in the world all have a secret power: their partnerships. Our individualistic society has created a cult of self-interest. The result: fear, division, and domination, which has crushed our ability to relate meaningfully to each other and diminished our ability to innovate and collaborate. Jean Oelwang, founding CEO and Trustee of Virgin Unite, has interviewed over 60 business and life partnerships - including Desmond and Leah Tutu, and Ben and Jerry - revealing how to nurture relationships with depth and purpose. These kinds of deep connections have a profound ripple effect on everything we do, supporting us to achieve more, withstand anything and amplify impact. Enduring partnerships are the foundation of a meaningful life as well as the backbone of any successful organisation. In this book she unpicks the values that connect great partners, offering practical tools for staying in sync, disagreeing respectfully and a blueprint for expanding small partnerships into large-scale collaborations. Packed with wisdom to nourish the relationships that give us strength and meaning, Partnering is a call-to-action for individuals resisting individualism to lead with purpose and impact.
Empathic Service Design
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Author : Melanie Sarantou
language : en
Publisher: Bloomsbury Publishing
Release Date : 2025-07-24
Empathic Service Design written by Melanie Sarantou and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-24 with Design categories.
Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services. Despite services being at the core of organisations, to create service flows, designers, groups and their diverse stakeholders must negotiate ever more complex and hybrid interactions between human and more-than-human role players in service delivery. The challenge lies in delivering empathic, relevant and desirable services, despite these complexities. New knowledge is needed to bridge the gaps, uncertainties and even anxieties that organisations face in making their service delivery empathic and keeping them purposeful to users. Addressing problems within service delivery like empathy fatigue, poor collaboration, and siloed work experiences that lead to poorly-functioning systems, the authors suggest concrete solutions for developing empathetic approaches and tools with consideration for the needs of participants. The book critically examines the role of empathy, and explores how compassionate understanding of the end-user is key to success. Case studies include mapping of children's services, wearable technologies for pandemics, understanding cultural sensitivity, emojis and chat bots, and AI used in care settings.
Handbook Of Ethics And Social Psychology
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Author : Simon M. Laham
language : en
Publisher: Edward Elgar Publishing
Release Date : 2025-06-09
Handbook Of Ethics And Social Psychology written by Simon M. Laham and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-09 with Philosophy categories.
This thought-provoking Handbook examines a range of novel intersections between ethics and social psychology, extending the boundaries of the field beyond concerns of moral and positive psychology. It reflects on a range of social psychological approaches to moral issues, as well as on the ethical implications of social psychology research.
I Feel You
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Author : Cris Beam
language : en
Publisher: Scribe Publications
Release Date : 2018-04-02
I Feel You written by Cris Beam and has been published by Scribe Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-02 with Psychology categories.
Every generation, a phrase enters our consciousness. In the sixties it was civil rights; in the eighties, it was self-esteem; now our word is empathy. But what actually is empathy? Is it just one thing? Is it inherited? Can it be taught? Is ‘corporate empathy’ an oxymoron? And is empathy always a desirable human value? Cris Beam tackles these questions and more as she journeys from neuroscience labs, to classrooms; from a reconciliation program in the US, to South Africa, where the first children born since Apartheid are coming of age. She talks to scientists studying mirror neurons and to teachers helping children identify emotions, to victims of childhood abuse, and to those attempting the most difficult empathy of all: empathy for the genocidal state. Along the way, she examines her own past and family relationships, and discovers what it means to ‘feel you’ — and how we can all apply empathy to our complex lives.