Designing The Customer Centric Organization

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Designing The Customer Centric Organization

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Author : Jay R. Galbraith
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-06

Designing The Customer Centric Organization written by Jay R. Galbraith and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-06 with Business & Economics categories.

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Designing The Customer Centric Organization

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Author : Galbraith
language : en
Publisher:
Release Date : 2013-02-18

Designing The Customer Centric Organization written by Galbraith and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-18 with Business & Economics categories.

Designing Your Organization

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Author : Amy Kates
language : en
Publisher: John Wiley & Sons
Release Date : 2010-12-23

Designing Your Organization written by Amy Kates and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-23 with Business & Economics categories.

Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith’s widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy. The authors address the five specific design challenges that confront most of today’s organizations: · Designing around the customer · Organizing across borders · Making a matrix work · Solving the centralization—and decentralization dilemma · Organizing for innovation

Built To Win

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Author : Annette Franz
language : en
Publisher: Advantage Media
Release Date : 2022-03-22

Built To Win written by Annette Franz and has been published by Advantage Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-22 with categories.

Build a winning organization rooted in ten foundational principles that ensure you drive value for customers and for the business. Customer-centric companies put the customer at the center of all they do; they ensure that they make no decisions without first thinking of the customer and the impact that decision has on her. Annette Franz refers to this as putting the "customer" in customer experience, which means that companies are taking the time to understand who they are and then using that understanding to design a better experience for them. Too often, companies believe they know what's best for the customer and design an experience based on inside-out thinking, only to end up creating frustration and dissatisfaction. Why? Because they haven't really put the customer into the experience (design) at all. But what does it take to ensure that the entire company adopts this mindset, this culture? In Built to Win, learn about the ten critical principles that form the foundation for building such a culture. Build the business with these principles in mind, and you will build to win. Win for the customer, win for the business.

Experience My Brand

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Author : Joe Tawfik
language : en
Publisher: Greenleaf Book Group
Release Date : 2017-03-28

Experience My Brand written by Joe Tawfik and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-28 with Business & Economics categories.

Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services companies in particular underlies his assertion that to differentiate itself in the age of digital disruption, a company must make branded customer experience part of its corporate strategy. Rather than relegate customer experience management to any one department, such as marketing, it must become “embedded within a company’s DNA.” You will learn through detailed analysis and real-world illustrations how to: • Analyze, Design, and Measure Customer Experience • Implement Superior Customer Experience Initiatives • Consider how Customer Experience Will Change and Transform the Future ​With its plentiful tables and figures to complement his text, Experience My Brand puts theory into practice in a way that will keep you alert and engaged. Experience My Brand’s unique message makes it a must-have guide for senior managers and their teams who seek to strengthen this critical aspect of their businesses as well as anybody wanting to learn about this increasingly important field.

High Commitment High Performance

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Author : Michael Beer
language : en
Publisher: John Wiley & Sons
Release Date : 2009-07-17

High Commitment High Performance written by Michael Beer and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-17 with Business & Economics categories.

How to create the high-performance, high-commitment organization Integrating knowledge from strategic management, performance management, and organization design, strategic human resource expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides practitioners with the transformation process to help them get there. Starting with leaders who have the right values, Beer shows how to weave together a complete system that includes top-to-bottom communication, organization design, HR policies, and leadership transformation process, and outlines what practitioners must do in HR, structure, systems, goals, culture, and strategy to create high-performance organizations.

Service Design For Emerging Technologies Product Development

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Author : Umar Zakir Abdul Hamid
language : en
Publisher: Springer Nature
Release Date : 2023-07-20

Service Design For Emerging Technologies Product Development written by Umar Zakir Abdul Hamid and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-20 with Technology & Engineering categories.

The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.

Handbook On Customer Centricity

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Author : Robert W. Palmatier
language : en
Publisher: Edward Elgar Publishing
Release Date : 2019

Handbook On Customer Centricity written by Robert W. Palmatier and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Business & Economics categories.

Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic and continuous alignment of the firm’s internal architecture, strategy, capabilities, and offerings with external customers.

Organizational Structure And Design

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Author : Dipak Kumar Bhattacharyya
language : en
Publisher: Taylor & Francis
Release Date : 2024-12-06

Organizational Structure And Design written by Dipak Kumar Bhattacharyya and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-06 with Business & Economics categories.

This textbook explores major issues and concepts in organizational structure and design. It details strategic and business issues that merit consideration while framing or designing the organizational structure. Working with a range of industry examples and case studies, this volume: Relates organizational structure and design issues with organizational culture and change management, power and politics, and policies and strategies Covers several key topics, including the structure-strategy debate, viable system model, issues pertaining to organizational culture, change management, power, and conflict Discusses various models of organizational structure like matrix, global business unit, strategic business unit, hybrid, functional and divisional, modular, networked, agile, helix, etc., in relation to organizational practices and their strategic influence over the organization Enables readers to challenge organizational design in times of uncertainty Concise, lucid, and engaging, this book will be useful to students, academics, management researchers, and industry professionals in the fields of general management, organizational behaviour, and human resource management and development.

Customer Centric Design Building Products And Services People Love

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Author : Ajah Excel
language : en
Publisher: Recorded Books
Release Date : 2025-01-21

Customer Centric Design Building Products And Services People Love written by Ajah Excel and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-21 with Business & Economics categories.

Customer-Centric Design: Building Products and Services People Love is the ultimate guide for businesses that want to create products and services that not only meet but exceed customer expectations. In today’s competitive marketplace, the key to long-term success lies in understanding your customers deeply and designing solutions that truly resonate with their needs, desires, and pain points. This book shows you how to embrace a customer-centric approach to design—whether you’re developing a new product, refining an existing service, or reimagining your brand. By putting the customer at the heart of the design process, you can ensure that your offerings don’t just solve problems but create delightful, memorable experiences that foster loyalty and advocacy. Through a combination of case studies, expert insights, and practical frameworks, Customer-Centric Design takes you step-by-step through the process of gathering customer feedback, ideating innovative solutions, and testing them to ensure they deliver value. You’ll learn how to create seamless, intuitive experiences that align with customer expectations while distinguishing your brand in the marketplace. Whether you’re a startup or an established business, this book offers actionable strategies for building products and services that resonate deeply with your audience. Customer-Centric Design is more than just a methodology—it’s a mindset that can transform the way you approach product development, customer interaction, and brand loyalty. Create the kind of products and services that customers can’t help but love, and watch your business thrive.