Empathy And Business Transformation
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Empathy And Business Transformation
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Author : Melanie Sarantou
language : en
Publisher: Taylor & Francis
Release Date : 2022-10-05
Empathy And Business Transformation written by Melanie Sarantou and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-05 with Business & Economics categories.
Due to its potential transformative nature, empathy has increasingly received attention in business, psychology, neuroscience, education, medicine, social sciences and design, to mention only a few. During the last two decades, discussions about the role of empathy in design and creative research and practice have developed, with empathy perceived as a key instrument in human-centred design and design thinking. This book revisits the powerful concept of empathy in the new post-pandemic era in which ubiquitous digitalisation presents challenges to retaining human-centredness when developing products and services. The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities. A wide range of organisations and organisational settings can benefit from the presented case studies and research methods. Through them, the book explores how to discover, share and act with empathy and compassion in the new digitally driven post-pandemic era to innovate across a wide range of organisations, including for-profit and not-for-profit businesses and those in the public and third sectors. This edited volume will appeal to global researchers in the fields of product and service design and digital, social innovation, as well those interested in organisational development. The practical, interdisciplinary nature of the book and innovative four-step approach will also appeal to upper-level students.
Leading With Empathy
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Author : Gautham Pallapa
language : en
Publisher: John Wiley & Sons
Release Date : 2021-11-25
Leading With Empathy written by Gautham Pallapa and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-25 with Business & Economics categories.
Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.
Empathy Arrogance
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Author : Gurmeet Kaur
language : en
Publisher:
Release Date : 2021-12-20
Empathy Arrogance written by Gurmeet Kaur and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-20 with categories.
Of the $1.3 trillion spent on digital transformation in 2018, it was estimated that $900 billion went to waste. Digital products are more than technology, they are about people-your customers. More so, these products solve human problems. Empathy & Arrogance: The Paradox of Digital Products is about how to build strong, lasting relationships with your customers through digital products. The book explores the intersection of business strategies, customer experience, technology, data and mindset. Author Gurmeet Kaur calls out to the digital community to be thoughtful and insightful when building products. Sometimes we think we know it all when, in reality, our assumptions and knowledge may have gaps. Tapping into human elements of empathy and arrogance helps us identify moments of blind arrogance and how to change them to empathetic arrogance. If you are a product builder or digital product enthusiast interested in exploring new mindsets, this innovative book is for you!
The E Suite
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Author : Tina Kuhn
language : en
Publisher: Greenleaf Book Group
Release Date : 2023-01-10
The E Suite written by Tina Kuhn and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-10 with Business & Economics categories.
The Low Cost, High Return of Empathy in Business Empathy has emerged as a critical executive leadership tool driving significant business results. This is the definitive guide to understanding how to wield empathy in the current workplace for building high-performance organizations. With the growing awareness in business of the importance of leveraging empathy to motivate and inspire people, empathy remains the most integral leadership skill of the 21st century. This book teaches managers and business leaders how to apply empathy successfully and grow businesses in ways that support all stakeholders. The tools within help build strong organizations by focusing on diverse high-performing teams, leading your organization through empathetic communication and confrontation, guiding your team through transformation, and strengthening the company through hiring, marketing, and sales. Empathy is the keystone of any successful organization. Leaders who apply these lessons find improvements in productivity, stronger relationships with clients and colleagues, a thriving and diverse corporate culture, and significant business results.
Empathy In Action
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Author : Tony Bates
language : en
Publisher: IdeaPress Publishing
Release Date : 2021-10
Empathy In Action written by Tony Bates and has been published by IdeaPress Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10 with Business & Economics categories.
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Heartificial Empathy
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Author : Minter Dial
language : en
Publisher:
Release Date : 2018
Heartificial Empathy written by Minter Dial and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Artificial intelligence categories.
The Human Side Of Digital Business Transformation
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Author : Kamales Lardi
language : en
Publisher: John Wiley & Sons
Release Date : 2022-10-24
The Human Side Of Digital Business Transformation written by Kamales Lardi and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-24 with Business & Economics categories.
Master the essential human component of digital transformation In The Human Side of Digital Business Transformation, veteran emerging technology expert Kamales Lardi delivers an essential and practical exploration of the real-world implementation of digital transformation. The book teaches readers how to drive digital business transformation success by addressing a key element – the people side of transformation. This includes managing internal stakeholders, such as leadership teams and employees, as well as external stakeholders, such as customer, partners and supplier. The author provides a proven digital business transformation framework that facilitates the successful execution of new digital solutions. She also discusses: Digital maturity and transformation readiness assessments complete with supplementary, online tools Best practices and key learnings that drive the human side of transformation Real-world case studies and examples from renowned business leaders that offer success factors A can't-miss resource for leadership teams, management, and board members, as well as change managers and leaders in organizations, The Human Side of Digital Business Transformation will also be invaluable for students in business and executive education programs, consultants, and other business leaders interested in digital transformation.
Transformation Of Leadership For Sustenance And Survival Of Business
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Author : Dr. Utpal Chakraborty
language : en
Publisher: OrangeBooks Publication
Release Date : 2024-03-20
Transformation Of Leadership For Sustenance And Survival Of Business written by Dr. Utpal Chakraborty and has been published by OrangeBooks Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-20 with Juvenile Nonfiction categories.
The book, edited by Dr. Utpal Chakraborty, offers a unique perspective on the challenges and opportunities that businesses face today. The book, titled “Transformation of leadership for sustenance and survival of business’’offers a comprehensive examination of various aspects of motivation and their implications for achieving success. Spanning ten chapters, the book covers topics such as adaptation, inspiration, drive, empathy, training, empowerment, resistance, innovation, metrics, and agility. Each chapter provides valuable insights and practical strategies for individuals seeking to enhance their motivational skills and achieve their goals. From adapting to change and finding inspiration to fostering empathy and empowerment, the book explores the multifaceted nature of motivation in personal and professional contexts.The chapters follow a structured approach, presenting key concepts and theories, followed by real-world examples and case studies that illustrate their application. The book emphasizes the importance of cultivating a motivated mindset and provides practical guidance on how to overcome challenges and leverage motivational factors to drive success. With a page range of 6-148, readers can expect an in-depth exploration of each topic, offering a comprehensive understanding of the dynamics of motivation. The book is supported by a reference section, providing additional resources for further exploration. "Motivational Mastery: Exploring Key Concepts for Personal and Professional Success" serves as a valuable resource for individuals seeking to enhance their motivation and achieve their full potential. It is well-suited for students, professionals, and anyone interested in understanding and harnessing the power of motivation in various aspects of life.
The Empathy Factor
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Author : Marie R. Miyashiro
language : en
Publisher: PuddleDancer Press
Release Date : 2011
The Empathy Factor written by Marie R. Miyashiro and has been published by PuddleDancer Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
"Building on research in brain science, emotional intelligence, and organisational theory, this title answers questions about the true definition of empathy. It presents an exploration into business productivity and office management that offers both real-world insights and practical ways to build transformative empathy skills organisation-wide." --Publisher description.
The Empathy Edge
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Author : Maria Ross
language : en
Publisher:
Release Date : 2019
The Empathy Edge written by Maria Ross and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Corporate culture categories.
Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy.In this practical playbook for organizations of all types, Maria Ross pairs her knowledge as a branding expert with proven research and fascinating stories from executives, changemakers, and community leaders to prove that empathy is great for business--and may transform you at a personal level, too.Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission with your values and hire the right people, cultivating a more innovative workplace culture. Finally, she gives you the goods on building your brand in an authentic and proactive way, and shows how doing so results in happier customers, market-leading offerings, and increased profits.