Five Platinum Service Principles For Creating Customers For Life
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Five Platinum Service Principles For Creating Customers For Life
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Author : Simon T. Bailey
language : en
Publisher:
Release Date : 2022-04-08
Five Platinum Service Principles For Creating Customers For Life written by Simon T. Bailey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-08 with Business & Economics categories.
In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired to do a job; your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers. Your SPARK is what distinguishes you from the pack through exceptional PLATINUM service that keeps customers coming back-every time. You have the opportunity to Be the Spark for your company, customers, and employees, and this book will teach you how. Author Simon T. Bailey shares five proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will, in turn, capture the hearts and minds of customers. Through evidence-based research, stories and examples, Be the SPARK will teach you how to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back. Best of all, this book will help you find and ignite your inner SPARK. It's time to light the fire in your belly, to kindle your passion, and Be the Sparkthat creates the change you want to see in yourself, your company, and the world.
Release Your Brilliance
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Author : Simon T. Bailey
language : en
Publisher: Harper Collins
Release Date : 2009-10-13
Release Your Brilliance written by Simon T. Bailey and has been published by Harper Collins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-13 with Self-Help categories.
Each of us is born brilliant. Then we spend the rest of our lives having our brilliance buried by people, circumstances, and experiences. Eventually, we forget that we ever had genius and special talents, and our brilliance is locked away in a vault deep within. So we settle for who we are, instead of striving for who we were meant to be. Release Your Brilliance provides the combination to the vault where your brilliance is kept. After struggling for thirty-two years with disillusion, defeat, and despair, author Simon T. Bailey cracked the code to personal transformation, turning his life around and becoming a highly successful entrepreneur, respected family man and community leader. Using the metaphor that we're all diamonds in the rough, Simon shares the four key steps to cut and polish the gem that is you in order to reawaken your genius, reignite your internal light, and release your potential. He guides your transformation with interactive tools such as Personal Appraisal exercises, Diamond Polishing action steps, and true stories of Living Diamonds. Join the thousands of individuals and organizations worldwide who've sat down with Simon and learned to create lasting change and release their brilliance!
Shift Your Brilliance
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Author : Simon T. Bailey
language : en
Publisher: Sound Wisdom
Release Date : 2014-05-06
Shift Your Brilliance written by Simon T. Bailey and has been published by Sound Wisdom this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-06 with Business & Economics categories.
Brilliance is a decision, It is time to disrupt your current reality and… Experience Your Shift Into Brilliance. This book is your roadmap, your call to action; your opportunity to create accelerated results professionally, personally and financially. It is time for you to turn every day into a brilliant breakthrough. Shift Your Brilliance will teach you: Strategies for sharpening your focus Steps to clear your vision Actions to harness individual and organizational potential Tools to unearth what really sets you on fire Tips on how to become a Chief Breakthrough Officer It is now time for you to Shift Your Brilliance!
Brilliant Living
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Author : Simon T. Bailey
language : en
Publisher: Brilliant Living
Release Date : 2017-05-16
Brilliant Living written by Simon T. Bailey and has been published by Brilliant Living this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-16 with Business & Economics categories.
This inspirational guide will help you experience the amazing effects and reap the untold rewards of living a brilliant life. In this easily read book, author and speaker, Simon T. Bailey, walks you through eight core areas of life that must be evaluated in order to improve your life. The lessons contained within this book can be used to enhance one specific core area or several at the same time. Organized into small sections, the material can be read incrementally for greater impact. The readings will provide inspiration and practical steps that--when applied--will help you move from being an average performer to brilliant producer.
Non Manipulative Selling
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Author : Anthony J. Alessandra
language : en
Publisher: Simon and Schuster
Release Date : 1992-04-09
Non Manipulative Selling written by Anthony J. Alessandra and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-04-09 with Business & Economics categories.
Salespeople are among the most highly paid professionals in American society, and they are very important to the economy. Why, then, do so few people respect sales as a career? In Non-Manipulative Selling the authors attempt to address that question for a broad business audience. Non-Manipulative Selling offers the strategies and techniques for creating customers, not just sales.
Lead Like Walt
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Author : Pat Williams
language : en
Publisher: Simon and Schuster
Release Date : 2019-09-10
Lead Like Walt written by Pat Williams and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-10 with Biography & Autobiography categories.
Whether you are building a small business from the ground up or managing a multinational company, you can learn the 7 key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has. Author Pat Williams began studying the life and leadership example of Walt Disney as he struggled to build an NBA franchise, the Orlando Magic. Since he was trying to accomplish a goal similar to so many of Walt's—starting with nothing and building a dream from the ground up—he realized that Walt could teach him what he needed to know. And indeed he did. Through Walt Disney's leadership example, Pat found 7 key leadership traits that all great leaders must possess: Vision, Communication, People Skills, Character, Competence, Boldness, and A Serving Heart. Through never-before-heard Walt stories and pragmatic principles for exceeding business goals, you'll learn how to build those skills and implement them to be effective in any leadership arena. As you discover the life of this great leader, you'll realize that no goal is too great and no dream too daring for anyone who leads like Walt.
The Impossible Mile
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Author : Johnny Agar
language : en
Publisher: Dexterity
Release Date : 2021-09-21
The Impossible Mile written by Johnny Agar and has been published by Dexterity this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-21 with Religion categories.
An incredible story of Johnny Agar, born with cerebral palsy and whom doctors thought would never walk, overcoming the odds to compete in Ironman triathlons. Featured on ESPN, NBC Nightly News, The Today Show, and other media outlets, Johnny delivers a moving memoir that is a testament to the power of family, faith, and extraordinary courage. Johnny’s story shows the impact of a life lived to its fullest, from the first difficult steps in training, to becoming a brand ambassador for global apparel company Under Armour. He now serves as an inspiration for not only other professional athletes, but for anyone facing their own impossible mile. Come walk a mile in Johnny’s shoes, and realize, as Johnny did, you never walk alone, and anything is possible, if you’ll just take on life one step at a time.
Principles To Fortune
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Author : Scott Bintz
language : en
Publisher:
Release Date : 2018-06-14
Principles To Fortune written by Scott Bintz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-14 with Business & Economics categories.
Learn how and why putting principles first at work, changed the business culture and rocketed a little North Dakota company from the basement into a $100+ million e-commerce superstore all while having fun & delivering more to customers, business partners & employees.Find out how to massively grow your organization by getting principles ingrained into your work culture, which will help any business experience amazing success. It covers creating culture, e-commerce concepts, marketing in the digital world and finding a strategic way of life.It's about ideas, attitudes, and actions that benefit the customer, the staff, and the brand's business partners. A strategic "way of life" that, when properly executed, creates life-long customers, evangelical employees, helpful partners, and yes, some profit to boot. The title of this book is a redirect. The fortune being referred to is not money. The fortune is a combination of experiences, events, learnings, insights, and, of course, luck. The real forces behind a creating one's fortune are the principles an individual or business lives by. Principles are the external, arbitrary forces that affect human affairs and bring us good or bad fortune. And by good fortune, that doesn't imply there will not be challenges along the way; rather, good fortune is a series of experiences, not a destination. Some call it chance or luck. Good fortune is propelled positively or stifled negatively by the principles we strive to live by. We shape our fortune by our principles. Living by principles and knowing who you really are (the best or worst parts), along with the hard and soft skills you have (or are willing to put in the time to master), are the basic ingredients for personal or business fortune. Principles can be practiced personally and at work. Often folks have great personal principles but often fall short on them at work. Why? Is it fear? Is it work culture? Actually, it's a mixture of both. This book shares the principles that transformed RealTruck as a business.
The Platinum Rule
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Author : Tony Alessandra
language : en
Publisher: Hachette UK
Release Date : 2008-12-14
The Platinum Rule written by Tony Alessandra and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-14 with Self-Help categories.
In this entertaining and thought-provoking book, Tony Alessandra and Michael O'Connor argue that the "Golden Rule" is not always the best way to approach people. Rather, they propose the Platinum Rule: "Do unto others as "they'd" like done unto them". In other words, find out what makes people tick and go from there.
Angel Customers Demon Customers
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Author : Larry Selden
language : en
Publisher: Penguin
Release Date : 2003-06-02
Angel Customers Demon Customers written by Larry Selden and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-06-02 with Business & Economics categories.
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not. According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years. For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.