Fraud And Error In The Benefits System

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Reducing Errors In The Benefits System

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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2011-03-10

Reducing Errors In The Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-10 with Business & Economics categories.

There are around 30 different types of benefits and pensions, and £148 billion was paid out to 20 million people in 2009-10. The Department for Work and Pensions estimates that £2.2 billion of overpayments and £1.3 billion of underpayments were made in 2009-10 as a result of administrative errors by its staff and mistakes by customers. Efforts to tackle error have had little success and levels of error have remained constant since 2007. A joint HM Revenue and Customs and Department for Work and Pensions fraud and error strategy announced in October 2010, along with additional funding of £425 million over four years, is an opportunity to inject a new impetus. Importantly, the Department has not addressed underpayments, despite the hardship that benefit underpayments can create for people in need. Interventions to reduce error must be targeted where they are most likely to get the greatest return. Progress on reducing error requires a better understanding of where and why errors arise, and a greater focus on preventing errors occurring in the first place. The Department is not making use of all available sources of information to identify the reasons why staff make mistakes, where guidance and training efforts should be directed, and to identify which customers are most likely to make mistakes on their benefit claims. Wider welfare reforms have the potential to reduce errors in the long term by simplifying benefits administration, but waiting for the implementation of the Universal Credit is not an option.

International Benchmark Of Fraud And Error In Social Security Systems

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2006-07-20

International Benchmark Of Fraud And Error In Social Security Systems written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07-20 with Law categories.

The report, based on research carried out by RAND Europe and commissioned by the National Audit Office, presents the results of a benchmarking exercise investigating the issue of fraud and error in the social security systems of eight European and non-European countries (covering Australia, Canada, France, Ireland, Netherlands, New Zealand, Sweden and the United States). The study describes the different systems studied, assesses the scale and prominence of the problem in a national context, outlines approaches taken to measure and to reduce fraud and error, and draws out the principal themes emerging from the comparisons of relevance for the Department for Work and Pensions (DWP). Findings include that the availability of data and methodologies for measuring fraud and error at national level vary considerably, but the DWP is at the forefront in developing estimates of losses arising from fraud and error in social security expenditure. The high levels of estimated fraud and error in expenditure on benefits, £2.6 billion in 2004-05, have led to the NAO qualifying the DWP's accounts and those of the former Department of Social Security for 16 years in a row. The rates of fraud at the DWP appear comparable to those of other countries, such as USA, Ireland, Canada and New Zealand, and it compares favourably in terms of awareness of the problem and activities to combat the problem.

Dealing With The Complexity Of The Benefits System

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2005-11-18

Dealing With The Complexity Of The Benefits System written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-18 with Business & Economics categories.

The Department for Work and Pensions (DWP) and its agencies, are responsible for administering around 40 social security benefits to the value of around £100 billion a year. Many of these benefits are linked together; hence some customers are in receipt of more than one benefit. The need for equity and fairness in interpreting legislation, is a cause of complexity. Incentives (e.g. to work) and rewards (e.g. for an individual's savings) have been built into procedures. Problems are caused by the interface between DWP benefits and tax credits (which are administered by HM Revenue and Customs); and by the constant flow of major and minor legislative and administrative changes. Simplified procedures would enable both staff and customers to understand the system better, and to avoid duplication of effort. There would also be less scope for benefits fraud (estimated at £2.6 billion in 2004-05). This NAO report also highlights the need for improved communication with customers and better use of new technology.

Minimising The Cost Of Administrative Errors In The Benefits System

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2010-11-25

Minimising The Cost Of Administrative Errors In The Benefits System written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-25 with Social Science categories.

In 2009-10 the Department for Work and Pensions overpaid its customers by an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge faced by the Department should not be underestimated. The benefits system is large, encompassing over 27 different benefits and a total caseload of around 20 million people. In addition, the Department has had to respond to the recent recession in which Jobseekers Allowance caseload almost doubled between 2008 and 2009. The recent announcement of the introduction of Universal Credit is an opportunity to simplify many of the regulations, but such changes will take a long time to implement. In the meantime, the onus remains on the Department to keep the costs of mistakes to a minimum. The Department has demonstrated a clear commitment to reducing administrative error, but there is scope for improvement in the quality of information used to assess where the Department should focus its efforts. Although DWP has initiated an exercise to understand fully the causes of error, this will not be complete until the spring of 2011. There is also scope for further work in collecting and analysing the full costs and benefits of the Department's interventions in order to assess cost effectiveness. The Government announced a new strategy in October 2010 with a greater emphasis on preventing errors from arising and this is now an opportunity for lessons to be learned.

Reducing Losses In The Benefits System Caused By Customers Mistakes

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2011-01-21

Reducing Losses In The Benefits System Caused By Customers Mistakes written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-21 with Social Science categories.

The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.

Progress In Tackling Benefit Fraud

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2008-01-23

Progress In Tackling Benefit Fraud written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-23 with Social Science categories.

This NAO report is a follow up to one issued in the 2002-03 session (HC 393, ISBN 9780102920635), Tackling Benefit Fraud. The report sets out some key facts, including: that the total benefit expenditure is £120 billion; the total number of recipients is 18 million; the total estimated fraud is £0.8 billion. In the 2006-07 period, £154 million was spent on six strategies to reduce fraud, with a Departmental estimate of £106 million of benefit overpayments identified as a result of fraud investigation and compliance activity. Also in the 2006-07 period, the Department recovered £22 million of the total £339 million outstanding fraud debt. Although the NAO has identified that fraud has fallen from an estimated £2 billion in 2001-02 to an estimated £0.8 billion in 2006-07, official error has risen in the same period from £1 billion to £1.9 billion. Tackling fraud is a key priority for the Department for Work and Pensions, and the report examines the main anti-fraud initiatives, recognising that: tackling benefit is inherently difficult; that the UK has levels of social security fraud and error which are similar to those of comparable countries; that the Department has made good progress in tackling fraud, but will find it increasingly difficult to secure further year on year reductions. The NAO has also set out a number of recommendations, including: that the Department's management information on fraud could be improved, with greater communication between the various departmental directorates responsible for counter-fraud work; that a review of the cost effectiveness of the Customer Compliance approach (which deals with lower risk cases of fraud) should be done; that a record of the outcomes of prosecution activities should be taken by case type to provide better Departmental information; that the Department must review recovery of overpayments in fraud cases and consider setting appropriate targets for recovery from customers who have committed fraud.

Fraud And Corruption In Public Services

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Author : Peter Tickner
language : en
Publisher: Routledge
Release Date : 2017-07-05

Fraud And Corruption In Public Services written by Peter Tickner and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with Business & Economics categories.

Fraud, corruption and bribery in and around public services have become an increasing concern in recent years. The reported level of fraud and corruption affecting the public sector has remained unacceptably high despite numerous national and international initiatives intended to tackle these crimes and their consequences. Fraud and Corruption in Public Services is a definitive, practical guide to the diverse risks that arise in central and local government. There is guidance on civil and criminal law around fraud, bribery and corruption as well as the national and international governmental measures and initiatives for countering this form of criminality. Most importantly of all, the book offers advice, practical examples and strategies for preventing and combating fraud, bribery and corruption. The text is readable, well-informed and intensely practical; illustrated throughout with real-life examples from the author's 40 year career.

Fraud And Corruption In Public Services

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Author : Peter Jones
language : en
Publisher: Routledge
Release Date : 2016-03-09

Fraud And Corruption In Public Services written by Peter Jones and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-09 with Law categories.

Fraud, corruption and bribery in and around public services have become an increasing concern in recent years. The reported level of fraud and corruption affecting the public sector has remained unacceptably high despite numerous national and international initiatives intended to tackle these crimes and their consequences. Fraud and Corruption in Public Services is a definitive, practical guide to the diverse risks that arise in central and local government. There is guidance on civil and criminal law around fraud, bribery and corruption as well as the national and international governmental measures and initiatives for countering this form of criminality. Most importantly of all, the book offers advice, practical examples and strategies for preventing and combating fraud, bribery and corruption. The text is readable, well-informed and intensely practical; illustrated throughout with real-life examples from the author's 40 year career.

Tackling The Complexity Of The Benefits System

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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2006-04-27

Tackling The Complexity Of The Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-27 with Political Science categories.

The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.

Return To Growth Volume One

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Author : Jon Moynihan
language : en
Publisher: Biteback Publishing
Release Date : 2024-09-10

Return To Growth Volume One written by Jon Moynihan and has been published by Biteback Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-09-10 with Political Science categories.

The UK has, in recent years, been suffering from what is nothing short of an economic crisis. Growth has now completely stalled in those western democracies, the UK included, where high government spending and high taxes have steadily burgeoned, decade after decade. Free-market economies now threaten to leave us behind in terms of wealth, opportunity and standards of living. At the end of Rishi Sunak's 2024 government, expenditure was at 45 per cent of GDP and taxes were 36 per cent and rising – yet still nowhere near sufficient to cover public expenditure. The government's net annual borrowing is now a completely unsustainable 4.4 per cent of GDP, with our overall national debt growing rapidly and alarmingly. In this arresting and powerful manifesto for economic change, Jon Moynihan analyses the UK's decades-long stagnant economy and looks at what can be done to resuscitate it. Combining rigorous research with unparalleled business experience, he explores the key dynamics affecting economic growth, ranging from government borrowing, expenditure, tax and regulation to the way national resources are deployed on non-productive and futile, growth-stifling endeavours. Ultimately, Moynihan shows that unless we act now to reverse the decline, by radically restructuring our economy to stimulate economic growth, the UK risks stagnation, financial collapse and a long-term disintegration in our standard of living. Ignore his warning at your peril.