Harnessing Customers
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Harnessing Customers
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Author : Zeeshan-Ul-Hassan Usmani
language : en
Publisher:
Release Date : 2007-03
Harnessing Customers written by Zeeshan-Ul-Hassan Usmani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03 with Business & Economics categories.
"In this work, Zeeshan sets out to study the herding effect in supermarket and retail-store settings and the effect of technology to herding. He explores the possibility that an alternative sales model can be used to influence customer impulse purchasing while providing a valuable service to the customers themselves. Customers get to know about the shopping activities of others (in real time) and respond to these activities. Far from being the answer to all questions in the field, this work provides us with just some of the answers but, more importantly, it naturally opens our eyes to the possibilities that the herding theory can offer." -Ronaldo Menezes Associate Professor of Computer Sciences, Florida Institute of Technology "Mr. Usmani's "swarm-moves" model appeals to supermarkets because it increases sales without the need to give people discounts. And it gives shoppers the satisfaction of knowing that they bought the "right" product-that is, the one everyone else bought." -The Economist "By calling attention to the interactions between consumers, this work suggests many new, fascinating research questions." -Matthew J. Salganik Assistant Professor, Department of Sociology, Princeton University
Data Driven Harnessing Data And Ai To Reinvent Customer Engagement
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Author : Tom Chavez
language : en
Publisher: McGraw Hill Professional
Release Date : 2018-10-05
Data Driven Harnessing Data And Ai To Reinvent Customer Engagement written by Tom Chavez and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-05 with Business & Economics categories.
Axiom Business Book Award Silver Medalist in Business Technology The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the world A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to: ●Target and delight your customers with unprecedented accuracy and success●Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal●Capture, organize, and analyze data from every source and activate it across every channel●Create a data-powered marketing strategy that can be customized for any audience●Serve individual consumers with highly personalized interactions●Deliver better customer service for the best customer experience●Improve your products and optimize your operating systems●Use AI and IoT to predict the future direction of markets You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come.
Harnessing Global Potential
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Author : Kevin Wilson
language : en
Publisher:
Release Date : 2001-05
Harnessing Global Potential written by Kevin Wilson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-05 with International business enterprises categories.
Shift
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Author : Craig Elias
language : en
Publisher: iUniverse
Release Date : 2010-06-25
Shift written by Craig Elias and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-25 with Business & Economics categories.
There is a silver bullet in sales its called timing when you get to highly motivated decision makers at EXACTLY the right time: after they experience a Trigger Event BUT before they call your competition. When you have the right timing the sale almost happens by itself There are few challenges getting to the prospect, understanding their dissatisfaction, presenting a solution, or closing the sale. By luck or sheer numbers youve had timing happen before, not its time to make it happen again, and again, and again. ... simple but profound truths that will help you leverage intent for immediate action and cut down the selling cycle, while creating lasting bonds with customers. Stephen M.R. Covey, author of the New York Times and #1 Wall Street Journal bestseller The Speed of Trust "... an entirely new perspective on things that are hiding in plain sight for all sales professionals. Well done!" Kevin Fancey, Senior Vice President of Sales, Ricoh Canada Inc By combining the power of relationships with timing - what Elias and Shanto call "Trigger Events" - the authors present a powerful sales strategy... Keith Ferrazzi, #1 NYT Bestselling author of Who's Got Your Back and Never Eat Alone Elias and Shanto have brought referrals into the 21st Century, showing you how to capitalize on the key moments that will bring you success in a busy, fast-paced world. This is a must read! Ivan Misner, NY Times Bestselling author and Founder of BNI and the Referral Institute
Selling In Customer Service
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Author : Leon Cai
language : en
Publisher: CRC Press
Release Date : 2024-08-27
Selling In Customer Service written by Leon Cai and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-27 with Business & Economics categories.
"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects—Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers’ satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. Insisting that customers’ satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally." Focusing on the development of customers’ buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."
Energy Branding
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Author : Friðrik Larsen
language : en
Publisher: Springer
Release Date : 2017-06-10
Energy Branding written by Friðrik Larsen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-10 with Business & Economics categories.
Demonstrating the potential of building strong brands in the energy sector, this book explores the challenges of shifting the perception of energy from a commodity business into a consumer brand. Energy suppliers are increasingly being met with skepticism, indicating the need for a greater focus on marketing and branding in the energy industry. The author examines both perspectives of energy as a commodity business and a consumer brand, as well as the perception of energy consumers across Europe. Topics discussed include green energy, the liberalisation of the electricity industry, and the relationship between consumers and executives in the energy market. One of the first of its kind, this book offers a unique and innovative study of the development of branding in the energy industry, and sheds light on future marketing strategies.
The Social Impact Advantage Win Customers And Talent By Harnessing Your Business For Good
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Author : Tynesia Boyea-Robinson
language : en
Publisher: McGraw Hill Professional
Release Date : 2022-10-25
The Social Impact Advantage Win Customers And Talent By Harnessing Your Business For Good written by Tynesia Boyea-Robinson and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-25 with Business & Economics categories.
Build trust―and boost revenue―by embracing social causes the right way Our society is at a crossroads. It’s no longer enough to have the best product or the most value add for your customers. Today’s consumers demand more than just product quality and price. They’re looking at how your company aligns with their values, how tapped into the social climate you are, and how authentic your social stances appear. In order to increase revenue and seize the competitive edge, your organization needs to embrace social causes and do it the right way. Embracing social causes can help you grow your business and build better relationships with your team, community, and the world at large. But it can be a struggle to figure out how to align your company’s mission in the current social climate the right way―ensuring results are meaningful, effective, and ultimately profitable. With more than a decade of success bringing companies and organizations together to the benefit of both, Tynesia Boyea-Robinson is an expert in helping business leaders and managers leverage social impact for increased business profits. In The Social Impact Advantage, she offers tools, resources, and insights to help you successfully navigate the modern business climate in an authentic way. She starts by leading you through the process of discovering how your company currently approaches social causes, and then demonstrates how to increase your revenue through a three-level framework: You’ll get a closer look at how businesses make money; how businesses spend money; and how businesses invest in people. Doing business the right way ensures missions are aligned―leading to increased profits and happier, more engaged teams, communities and customers.
Breakthrough Zone
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Author : Roy Langmaid
language : en
Publisher: John Wiley & Sons
Release Date : 2004-11-19
Breakthrough Zone written by Roy Langmaid and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-19 with Business & Economics categories.
A breakthrough is a discontinuous change that makes new things possible and takes performance in a market to a new level. This book is about creating breakthroughs in large organizations where so much energy is often committed to existing activity. Drawing on their wide experience of working with top companies including British Airways, BUPA, and Carphone Warehouse, Ray Langmaid and Mac Andrews argue that it is customers themselves who are best-placed to conceive great new products and services, but that they will need time and trust to work out how these might best be created. Traditional ways of talking to customers such as focus groups lack honesty and place perceptual barriers - what is needed is a new approach that is open, honest and ongoing. The solution is the Breakthrough Zone, a creative meeting of customer and executives in which desires are unlocked and needs identified. Versatile enough to be used with groups of any size, this process is built on personal relationships, and proven to generate really innovative ideas for brand extensions and product development. Provides the tools and techniques to enable you to get closer to your customers - a step-by-step guide shows you how to implement the 'Breakthrough Zone' process Explores why this type of communication is so much more effective than focus groups or traditional database-driven approaches to engaging in customer dialogue Previous innovations generated in the Breakthrough Zone include BA's 'Beds for Business', BT's 'It's Good to Talk' and new market strategies for VISA and Dell
Harnessing Omni Channel Marketing Strategies For Fashion And Luxury Brands
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Author : Wilson Ozuem
language : en
Publisher: Universal-Publishers
Release Date : 2019-11-15
Harnessing Omni Channel Marketing Strategies For Fashion And Luxury Brands written by Wilson Ozuem and has been published by Universal-Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-15 with Business & Economics categories.
This book provides a contemporary theoretical insight into the fashion and luxury industry, addressing potential gray areas within the literature. The authors analyze the luxury and fashion industry using multiple perspectives, allowing for a critical comprehensive overview of the phenomenon across diverse streams. The book provides insight into fashion and luxury retailing in the context of both online and brick and mortar retailers based on a variety of market scenarios. It deciphers the rationale of customer behavioral and decision making in online and offline luxury and fashion purchasing contexts. It provides an overview of the challenges that the industry faces with the advent of the evolving omni-channel environment. The multiple theoretical and practical nuances of the fashion and luxury industry are presented. In this sense, the book is a fundamental reference point for the students and academics. This book will be of interest to practitioners in the fashion and luxury retailing sectors. Also, many policy makers will find the conceptual and exploratory insight of this book relevant to their organizational and retailing policies. The new knowledge that is produced in this book is a ground breaker in the fashion and luxury literature. It offers insight from both theoretical and practical perspectives from both retailer and customer perspectives.
Mastering Social Media Harnessing Consumer Behavior And Trends For Business Success
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Author : Colter Teo
language : en
Publisher:
Release Date : 2023-12-04
Mastering Social Media Harnessing Consumer Behavior And Trends For Business Success written by Colter Teo and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-04 with Business & Economics categories.
Understanding the Impact of Social Media on BusinessIn today's digital age, social media has become an integral part of our lives, impacting various aspects including communication, relationships, and even business. This subchapter aims to delve into the profound influence of social media on businesses, with a focus on marketing and consumer behavior. Social media has revolutionized the way businesses interact with their target audience. It provides a platform for companies to engage directly with customers, fostering a sense of community and trust. By leveraging social media platforms such as Facebook, Instagram, Twitter, and LinkedIn, businesses can now create personalized and interactive experiences for their customers. One of the significant impacts of social media is its ability to amplify brand awareness. With billions of active social media users worldwide, businesses can reach a vast audience at a fraction of the cost compared to traditional advertising methods. Social media allows businesses to create and share content that resonates with their target market, increasing brand visibility and recognition. Moreover, social media offers businesses valuable insights into consumer behavior. Through analytics tools and data collection, companies can gain a deeper understanding of their customers' preferences, interests, and purchasing patterns. This information enables businesses to tailor their marketing strategies, product offerings, and customer experiences to meet the evolving needs of their audience. Social media has also transformed the way businesses conduct market research. Platforms like Facebook and Twitter enable companies to conduct surveys, gather feedback, and analyze real-time conversations to gain valuable market insights. By monitoring social media conversations, businesses can identify emerging trends, detect customer sentiment, and adapt their strategies accordingly. Furthermore, social media has become a powerful customer service tool. Customers now expect real-time responses and prompt resolutions to their queries or concerns. Social media platforms provide a direct channel for customers to reach out to businesses, making it crucial for companies to be responsive and proactive in addressing customer issues. Effective customer service on social media can significantly enhance a company's reputation and customer loyalty. However, it is important to recognize the potential risks associated with social media. Negative comments, viral campaigns, and social media crises can damage a company's reputation within minutes. Therefore, businesses must carefully manage their online presence, respond to feedback promptly, and adopt crisis management strategies to mitigate potential damage.