How Customers Think
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How Customers Think
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Author : Gerald Zaltman
language : en
Publisher: Harvard Business Press
Release Date : 2003
How Customers Think written by Gerald Zaltman and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
Despite the time and money spent on market research, 60% to 80% of new offerings fail.
How Customers Think
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Author : Gerald Zaltman
language : en
Publisher:
Release Date : 2003
How Customers Think written by Gerald Zaltman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
Experiential Marketing
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Author : Bernd H. Schmitt
language : en
Publisher: Simon and Schuster
Release Date : 2000-12-11
Experiential Marketing written by Bernd H. Schmitt and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-12-11 with Business & Economics categories.
Engaging, enlightening, provocative, and sensational are the words people use to describe compelling experiences and these words also describe this extraordinary book by Bernd Schmitt. Moving beyond traditional "features-and-benefits" marketing, Schmitt presents a revolutionary approach to marketing for the branding and information age. Schmitt shows how managers can create holistic experiences for their customers through brands that provide sensory, affective, and creative associations as well as lifestyle marketing and social identity campaigns. In this masterful handbook of tools and techniques, Schmitt presents a battery of business cases to show how cutting-edge companies use "experience providers" such as visual identity, communication, product presence, Web sites, and service to create different types of customer experiences. To illustrate the essential concepts and frameworks of experiential marketing, Schmitt provides: SENSE cases on Nokia mobile phones, Hennessy cognac, and Procter & Gamble's Tide Mountain Fresh detergent; FEEL cases on Hallmark, Campbell's Soup, and Häagen Dazs Cafés in Asia, Europe, and the United States; THINK cases on Apple Computer's revival, Genesis ElderCare, and Siemens; ACT cases on Gillette's Mach3, the Milk Mustache campaign, and Martha Stewart Living; RELATE cases on Harley-Davidson, Tommy Hilfiger, and Wonderbra. Using the New Beetle and Sony as examples, Schmitt discusses the strategic and implementation intricacies of creating holistic experiences for customers. In an intriguing final chapter, he presents turn-around techniques such as "Objective: To Dream," "Send in the Iconoclasts," and "Quit the Bull," to show how traditional marketing firms can transform themselves into experience-oriented organizations. This book will forever change your perception of customers, marketing, and brands -- from Amtrak and Singapore Airlines to Herbal Essences products and Gwyneth Paltrow.
All Customers Are Irrational
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Author : William J. CUSICK
language : en
Publisher: AMACOM
Release Date : 2009-07-15
All Customers Are Irrational written by William J. CUSICK and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-15 with Business & Economics categories.
As many businesses are discovering, customer behavior doesn’t always make sense. That really shouldn’t be surprising. As recent studies have shown, people tend to base their decisions on more subconscious, emotional desires than on rational, practical choices. What’s more, customers aren’t able to tell you accurately why they do what they do. Combining recent research findings with real-world examples from his consulting practice on customer experience, William J. Cusick examines how the subconscious part of the brain drives the decisions and behavior of every customer on a daily basis and introduces the concept of "the irrational customer." All Customers Are Irrational shows why businesses must change their approach to attracting and retaining customers, and proposes ways they can alter their strategies on everything from customer research, product design and website development to call center management, employee recruitment, and retail store layouts, by focusing on what customers are actually doing instead of what they’re saying. Honest, direct and insightful, All Customers Are Irrational will help businesses tap into the impulses and motivations that both attract and retain consumers for the long haul.
Marketing Metaphoria
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Author : Gerald Zaltman
language : en
Publisher: Harvard Business Press
Release Date : 2008
Marketing Metaphoria written by Gerald Zaltman and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
"Marketing Metaphoria undresses the mind of the consumer to reveal the powerful, unconscious viewing lenses that shape what people think, hear, say, and do. These lenses are called "deep metaphors" and they populate the unconscious mind. Understanding how people use deep metaphors will help you develop new products, launch innovations, enhance purchase and consumption experiences, create engaging communications, and much more." "Drawing on thousands of interview, the authors identify seven primary deep metaphors. Knowing how they influence your consumers can have a huge effect on your sales and profits. Marketing Metaphoria describes how some of the world's most famous companies as well as small firms, not-for-profits, and social enterprises have successfully leveraged deep metaphors to solve their marketing problems."--Jacket.
Think Like Your Customer A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy
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Author : Bill Stinnett
language : en
Publisher: McGraw Hill Professional
Release Date : 2004-11-21
Think Like Your Customer A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy written by Bill Stinnett and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-21 with Business & Economics categories.
How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions. Drawing upon his years of experience as a Fortune 500 consultant, he offers sales and marketing professionals a powerful framework for understanding the inner workings of a business; knowing what motivates its executives and influences their buying decisions; identifying a company's organizational structure and decision-making psychology; and using that information to develop a winning strategy for influencing how and why the customer buys. In addition, you receive: Solid marketing insights delivered in a fun, breezy style by a top corporate consultant and seminar leader Expert tips on how to maximize the value and profitability of relationships with corporate clients and customers
The Intuitive Customer
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Author : Colin Shaw
language : en
Publisher: Springer
Release Date : 2016-08-20
The Intuitive Customer written by Colin Shaw and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-20 with Business & Economics categories.
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
Unlocked
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Author : Gerald Zaltman
language : en
Publisher:
Release Date : 2018-06-19
Unlocked written by Gerald Zaltman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-19 with categories.
What''s the best way to change your life? Change how you think, says marketing guru Gerald Zaltman. While most of us are accustomed to self-improvement via physical exercise or dieting, we often overlook our most powerful tool for effecting change: our own thoughts. Through a variety of exercises called Think Keys, Zaltman guides the reader through the mind''s most important unconscious and conscious dynamics. Zaltman has used these techniques with executives from around the world and at the Harvard Business School to teach people how to think better. Now he brings his time-tested toolbox to all readers who have an interest in unlocking their own potential. With insightful observations, thought-provoking questions, and curiosity-stoking content, Unlocked is the go-to 2018 book that is certain to change your life. About the Author: Gerald Zaltman holds a PhD in sociology from the Johns Hopkins University and an MBA from the University of Chicago. He is the Joseph C. Wilson Professor of Business Administration Emeritus at the Harvard Business School (HBS). He was codirector of The Mind of the Market Laboratory at HBS and a member of Harvard University''s Mind, Brain, Behavior Interfaculty Initiative. He is a cofounder of the research-based global consulting firm, Olson Zaltman Associates. He has authored 20 books, including the bestselling How Customers Think: Essential Insights into the Mind of the Market, which has been translated into 17 languages. Professor Zaltman''s work has been featured in the New York Times, Fortune, Forbes, U.S. News & World Report, Time, and other major publications. He has received numerous awards for his impact on marketing thought and practice. The American Marketing Association and The Sheth Foundation recently honored him as a Legend in Marketing for his lifetime contributions to the field. Praise from Others: Jerry Zaltman, master thinker, professor, and writer, once again delivers; here with an engaging, lucid, and scientifically grounded perspective on how we think, why we think the way we do, and how we can improve our thinking. A must-read for even the most thoughtful among us. -Deborah MacInnis, Charles L. and Ramona I. Hilliard Professor of Business Administration, Marshall School of Business, University of Southern California When my mother would scold me, saying ''If you could take your brain out, would you play with it?'' I always thought, ''Yes!'' Thanks to the Think Keys in this book, now we can all unlock our thoughts and play with them. - Nancy Cox, market research manager, Hallmark Cards A highly insightful and extremely engaging book on how we think. Unlocked provides enjoyable and thought-provoking exercises for us to understand who we are and why we think the way we do. Zaltman is not only a brilliant scientist but also a brilliant storyteller. - Jagdish Sheth, Charles H. Kellstadt professor of Business, Emory University This is truly an amazing book! A read-friendly, brain workout in curiosity. It helps you explore how you think, but also how your loved ones think. My five-year-old said it was ''freakin'' fantastic.'' In a rushing world, this book is like a breath for the brain; and an eye opener to thinking processes we often. - Jennifer Barba, CEO, Frame Consulting, Mexico Unlocked offers a masterful and insightful perspective, guaranteed to change how you and future generations will think. - Lewis Carbone, CEO and founder of Experience Engineering, and author of Clued In: How to Bring Customers Back Again and Again Zaltman''s new book is both serious and fun. He has put together an excellent collection of Think Keys designed to help all of us think more clearly and carefully. I ended up spending the whole evening enjoying the exercises and wanting to tell my friends and family about the book. - Philip Kotler, Professor of International Marketing, Kellogg School of Management, Northwestern University
How To Measure Customer Satisfaction
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Author : Nigel Hill
language : en
Publisher: Routledge
Release Date : 2017-07-05
How To Measure Customer Satisfaction written by Nigel Hill and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with Business & Economics categories.
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
Summary Think Like Your Customer
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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2014-10-28
Summary Think Like Your Customer written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-28 with Business & Economics categories.
The must-read summary of Bill Stinnett's book: "Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding How and Why Your Customers Buy". This complete summary of the ideas from Bill Stinnett's book "Think Like Your Customer" shows that in order to sell more of your products and services, you need to step into your customers' shoes and learn to think the way they do. In his book, the author explains that doing this will help you to understand why customers buy and how they reach a purchase decision. This summary highlights how you can do this and then use your findings to interact with your customers to increase the likelihood of them making a positive decision. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Think Like Your Customer" and discover why putting yourself in your customer's shoes will change the way you think about selling.