How To Handle Angry And Difficult Customers
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How To Handle Angry And Difficult Customers
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Author :
language : en
Publisher:
Release Date : 1996
How To Handle Angry And Difficult Customers written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Customer services categories.
How To Deal With Difficult Customers
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Author : Dave Anderson
language : en
Publisher: John Wiley & Sons
Release Date : 2013-05-21
How To Deal With Difficult Customers written by Dave Anderson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-21 with Business & Economics categories.
Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Dealing With Difficult Customers A Complete Guide To Handling Angry Demanding And Difficult Customers Using The N E W Model For Exceptional Service
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Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2024-07-04
Dealing With Difficult Customers A Complete Guide To Handling Angry Demanding And Difficult Customers Using The N E W Model For Exceptional Service written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-04 with Business & Economics categories.
‘Dealing with Difficult Customers- A Complete Guide to Handling Angry, Demanding, and Difficult Customers Using the N.E.W. Model for Exceptional Service’ is so comprehensive that it equips professionals at all levels with the essential skills to navigate and excel in challenging customer interactions. Grounded in practicality and empathy, this book explores the psychology behind customer behaviors, offering insights into emotional and rational triggers that drive difficult interactions. It categorizes and provides detailed strategies for handling various types of difficult customers—from the High Roller to the Constant Critic and beyond—using proven techniques like the N.E.W. Model (Navigate, Empathize, Win). With a focus on fostering service excellence and building lasting customer relationships, each chapter offers actionable advice, real-world examples, and scenario-based exercises. From managing personal emotions and defusing conflicts to implementing effective follow-up strategies, this book empowers readers to transform customer challenges into opportunities for growth and loyalty. Whether you're in customer service, management, or entrepreneurship, this book is your indispensable companion to mastering the art of exceptional customer care.
Dealing With Difficult Customers
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Author : Noah Fleming
language : en
Publisher: Red Wheel/Weiser
Release Date : 2017-11-20
Dealing With Difficult Customers written by Noah Fleming and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-20 with Business & Economics categories.
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
The Compassionate Geek
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Author : Don R. Crawley
language : en
Publisher: Soundtraining Net
Release Date : 2011-05-05
The Compassionate Geek written by Don R. Crawley and has been published by Soundtraining Net this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-05 with Computer industry categories.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Ask A Manager
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Author : Alison Green
language : en
Publisher: Hachette UK
Release Date : 2018-05-01
Ask A Manager written by Alison Green and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
'I'm a HUGE fan of Alison Green's "Ask a Manager" column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life.
How To Handle Angry Customers
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Author : Darlene R Parker
language : en
Publisher: Independently Published
Release Date : 2024-02-10
How To Handle Angry Customers written by Darlene R Parker and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-10 with Business & Economics categories.
Presenting the best methods for turning unfavorable client encounters into inspiring success tales. Do you think you could do a better job serving customers? Do you find yourself wanting to dig your fingers into your ears when customers complain? When someone has a bad experience with your company and wants the entire world to know about it, do you know what to do? Unwind, inhale deeply and never forget that your clients are the lifeblood of your company. They will take care of you if you take care of them. So how can you win over those disgruntled clients? We puts customer service front and center as we examine the advantages of dissatisfied consumers (yes, there are advantages), how to handle them, and how to win them over. You'll learn strategies that will help you improve your clients' experiences, such as straightforward persuasive tactics, customer service skills, and empathy for their situation. With a little bit of negotiating mixed up with the art of communication, you can make even the most difficult clients happy. Furthermore, you will learn: - The key to communicating verbally effectively - How to comprehend your customers more fully - Why the most important thing in customer communications is empathy - The application of the 80/20 rule to customer service - What not to do in terms of the client experience And a whole lot more! It's not necessary to lose your hair trying to handle challenging clients. You have the power to make things better for everyone involved. All you need to do is know the appropriate methods.
Amaze Every Customer Every Time
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Author : Shep Hyken
language : en
Publisher: Greenleaf Book Group
Release Date : 2013-09-03
Amaze Every Customer Every Time written by Shep Hyken and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-03 with Business & Economics categories.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
How To Deal With Difficult Customers
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Author :
language : en
Publisher:
Release Date : 2023
How To Deal With Difficult Customers written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Customer relations categories.
Welcome to Audio Learning from Assemble You. There is no business without customers. Customers are the people who will increase your revenue, increase your profits and spread your reputation, but when customers are being difficult they can hinder all three of these things. With customers, we can't always say what we feel. We are here to help them, support them and resolve their issue, but it can often be hard to keep our cool and avoid getting angry or upset ourselves. Today, we'll be looking at ways in which you can deal with difficult customers and arm yourself with the tools you need to enhance your customer experience. By the end of this track, you'll understand the important lessons you need to know to stay calm under pressure and be your best self. Learning Objectives Establish how to deal with difficult customers Examine different approaches to maintaining strong customer service Identify a range of methods to cope with and diffuse tense service situations.
The Anger Busting Workbook
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Author : James A. Baker
language : en
Publisher: Bayou Publishing
Release Date : 2005
The Anger Busting Workbook written by James A. Baker and has been published by Bayou Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Family & Relationships categories.
"The Anger Busting Workbook - Simple, Powerful Techniques for Managing Anger and Saving Relationships', James A. Baker, one of America's forerunners in the field of corporate training, has received national and international acclaim for his worldwide training seminars. He specializes in conflict resolution, negotiation, and anger management."--Publisher's website.