Dealing With Difficult Customers
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How To Deal With Difficult Customers
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Author : Dave Anderson
language : en
Publisher: John Wiley & Sons
Release Date : 2006-10-27
How To Deal With Difficult Customers written by Dave Anderson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-27 with Business & Economics categories.
Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Dealing With Difficult Customers A Complete Guide To Handling Angry Demanding And Difficult Customers Using The N E W Model For Exceptional Service
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Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2024-07-04
Dealing With Difficult Customers A Complete Guide To Handling Angry Demanding And Difficult Customers Using The N E W Model For Exceptional Service written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-04 with Business & Economics categories.
‘Dealing with Difficult Customers- A Complete Guide to Handling Angry, Demanding, and Difficult Customers Using the N.E.W. Model for Exceptional Service’ is so comprehensive that it equips professionals at all levels with the essential skills to navigate and excel in challenging customer interactions. Grounded in practicality and empathy, this book explores the psychology behind customer behaviors, offering insights into emotional and rational triggers that drive difficult interactions. It categorizes and provides detailed strategies for handling various types of difficult customers—from the High Roller to the Constant Critic and beyond—using proven techniques like the N.E.W. Model (Navigate, Empathize, Win). With a focus on fostering service excellence and building lasting customer relationships, each chapter offers actionable advice, real-world examples, and scenario-based exercises. From managing personal emotions and defusing conflicts to implementing effective follow-up strategies, this book empowers readers to transform customer challenges into opportunities for growth and loyalty. Whether you're in customer service, management, or entrepreneurship, this book is your indispensable companion to mastering the art of exceptional customer care.
The Compassionate Geek
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Author : Don R. Crawley
language : en
Publisher: Soundtraining Net
Release Date : 2011-05-05
The Compassionate Geek written by Don R. Crawley and has been published by Soundtraining Net this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-05 with Computer industry categories.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Dealing With Difficult Customers
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Author : Noah Fleming
language : en
Publisher: Red Wheel/Weiser
Release Date : 2017-11-20
Dealing With Difficult Customers written by Noah Fleming and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-20 with Business & Economics categories.
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
Dealing With Difficult People
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Author : Rick Brinkman
language : en
Publisher: McGraw Hill Professional
Release Date : 2006-04-07
Dealing With Difficult People written by Rick Brinkman and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-07 with Business & Economics categories.
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
How To Manage Difficult People
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Author : Alan Fairweather
language : en
Publisher: Hachette UK
Release Date : 2011-07-01
How To Manage Difficult People written by Alan Fairweather and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-01 with Business & Economics categories.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
How To Deal With Difficult Customers
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Author : Dave Anderson
language : en
Publisher: John Wiley & Sons
Release Date : 2013-05-21
How To Deal With Difficult Customers written by Dave Anderson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-21 with Business & Economics categories.
Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Managing Difficult Customers Turning Complaints Into Opportunities
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Author : Ajah Excel
language : en
Publisher: Recorded Books
Release Date : 2025-01-21
Managing Difficult Customers Turning Complaints Into Opportunities written by Ajah Excel and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-21 with Business & Economics categories.
Managing Difficult Customers: Turning Complaints into Opportunities is a must-read for any business owner, manager, or customer service professional who wants to master the art of handling challenging customer interactions with grace and effectiveness. In today’s customer-driven world, complaints and negative feedback are inevitable, but they don’t have to be a setback—in fact, they can be a golden opportunity for growth and improvement. This book provides you with the tools and strategies needed to turn difficult customer situations into positive outcomes. You’ll learn how to approach complaints with empathy, de-escalate tension, and transform dissatisfied customers into loyal, lifelong advocates. By understanding the root causes of complaints and addressing them with transparency and care, you can build stronger relationships with your customers and enhance your brand reputation. Through real-world examples, proven techniques, and actionable advice, Managing Difficult Customers teaches you how to handle even the toughest situations with confidence and professionalism. You’ll discover the power of active listening, the importance of staying calm under pressure, and how to turn negative feedback into actionable insights that improve your business. Whether you’re dealing with irate customers, handling product issues, or managing service failures, this book will equip you with the mindset and skills necessary to handle any customer complaint with finesse. By turning complaints into opportunities, you’ll not only resolve issues but also build stronger, more trusting relationships that keep customers coming back for years to come.
Dealing With Difficult People
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Author : Roy Lilley
language : en
Publisher:
Release Date : 2010
Dealing With Difficult People written by Roy Lilley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Interpersonal conflict categories.
Packed with tips & warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them & improve their performance.
Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities
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Author : Susan Benjamin
language : en
Publisher: McGraw Hill Professional
Release Date : 2007-09-06
Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities written by Susan Benjamin and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-06 with Business & Economics categories.
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!