How To Make Your Customers Love You

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Customers Love Em Or Lose Em

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Author : Vinay Kumar
language : en
Publisher: iUniverse
Release Date : 2011-09-28

Customers Love Em Or Lose Em written by Vinay Kumar and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-28 with Business & Economics categories.

o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.

Creating Customer Love

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Author : Dave Ratner
language : en
Publisher: BookPros, LLC
Release Date : 2009

Creating Customer Love written by Dave Ratner and has been published by BookPros, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.

If belief leads to trust, and trust leads to customer loyalty, then consider this one of the most practical handbooks on how to start a love affair with your customers. To Dave Ratner, an independent retailer for over thirty years, it's always been about creating unshakeable relationships with his customers. It's a path that has helped him, and other independents like him, beat the big box retailers. Even the U.S. Congress has called upon Dave to share his retail insights and advice. His story has been covered by the Wall Street Journal, The Associated Press, and CNN. Dave is a sought-after motivational speaker because of his humor and common-sense approach to business and customer relations. If ever there was a down-to-earth roadmap for business success that you could start implementing today, this is it.

How To Make Your Customers Love You

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Author : Customer Service Training Institute
language : en
Publisher: CreateSpace
Release Date : 2015-01-21

How To Make Your Customers Love You written by Customer Service Training Institute and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-21 with Business & Economics categories.

When it comes to your business, how do you measure up in terms of customer service? What do your customers think about doing business with your business? Are they happy with your business? Do they get a great customer experience or just an average one? Are they impressed with your business? Are your customers loyal to your business or do they follow the lowest price? The answers to those questions and more will determine how successful your business is going to be now and in the future. If you don't take steps now to provide the very best customer exerience for every customer, you might just find those customers going over to your competition. Get the information and techniques you need to easily create a first-class customer focused business right now and in the future.

People Love You

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Author : Jeb Blount
language : en
Publisher: John Wiley & Sons
Release Date : 2013-02-04

People Love You written by Jeb Blount and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-04 with Business & Economics categories.

What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless

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Author : Jeffrey H. Gitomer
language : en
Publisher: Bard Press (TX)
Release Date : 1998

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless written by Jeffrey H. Gitomer and has been published by Bard Press (TX) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.

A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Love Thy Customer

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Author : Rick Brinkman
language : en
Publisher: McGraw-Hill Companies
Release Date : 2005-09

Love Thy Customer written by Rick Brinkman and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-09 with Business & Economics categories.

Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.

Love At First Sight How To Make Your Prospects Fall In Love With You And Your Business Instantly And Much More 101 World Class Expert Facts Hints Tips And Advice On Customer Service

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Author : Jerry Alexander
language : en
Publisher: Tebbo
Release Date : 2009

Love At First Sight How To Make Your Prospects Fall In Love With You And Your Business Instantly And Much More 101 World Class Expert Facts Hints Tips And Advice On Customer Service written by Jerry Alexander and has been published by Tebbo this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.

Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hours to come up with the best information, AND you'll have to do this on a regular basis to come up with the most up to date and current information. There has to be a different way to find the info you want! Well, yes there is... we did all the research for you, combed through all the information and got down to the hard core of the 101 most up to date and best Facts, Hints, Tips and Advice here, in this book. The 101 of the most current, most actual and beneficial Facts, Hints, Tips and Advice you can find from experts in the field on Customer Service: - Getting to the Core of the Difference Your Business Makes - How to Have Customers Identify It - Dispelling the Myths of Customer Loyalty - Much of What We're Told is Not Fact, But Fiction - Give Good Customer Service Or Die - 5 Steps to Increasing and Maintaining Customer Base - How One Moment of Truth Builds Customer Loyalty Through the Behaviors of Your Employees - How to Help Your Staff Create "Seamless" Customer Service That Delights Your Customers - Avoid These 3 Mistakes, Watch a Business Flourish - Simple Ideas Pay Big Dividends - Understanding Emotional Triggers Means Customer Satisfaction and Greater Sales - Customer Loyalty - Businesses Can't Ignore the Value of Customer Satisfaction - Customer Service is the Answer to Your Business Problems During the Recession - Business Market Research Shows That Customer Service is Integral to Success ...And Much More...

Inspired

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Author : Marty Cagan
language : en
Publisher: John Wiley & Sons
Release Date : 2017-11-17

Inspired written by Marty Cagan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-17 with Business & Economics categories.

How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.

Turn Your Customer On

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Author : Kevin Billingsley
language : en
Publisher: Literary Architects Llc
Release Date : 2006-09-01

Turn Your Customer On written by Kevin Billingsley and has been published by Literary Architects Llc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-01 with Business & Economics categories.

Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands of customer service encounters.

Customer Love

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Author : Chip R. Bell
language : en
Publisher:
Release Date : 2000

Customer Love written by Chip R. Bell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer loyalty categories.

Bell explains how customer loyalty depends on devotion or love.