How You Do What You Do Create Service Excellence That Wins Clients For Life
DOWNLOAD
Download How You Do What You Do Create Service Excellence That Wins Clients For Life PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get How You Do What You Do Create Service Excellence That Wins Clients For Life book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
How You Do What You Do
DOWNLOAD
Author : Bob Livingston
language : en
Publisher:
Release Date : 2008
How You Do What You Do written by Bob Livingston and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.
Exceptional Service Exceptional Profit
DOWNLOAD
Author : Leonardo Inghilleri
language : en
Publisher: AMACOM
Release Date : 2010-04-14
Exceptional Service Exceptional Profit written by Leonardo Inghilleri and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-14 with Business & Economics categories.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
How To Win Customers For Life The Science Of Creating Raving Fans Who Buy Again And Again
DOWNLOAD
Author : Silas Mary
language : en
Publisher: Recorded Books
Release Date : 2025-02-26
How To Win Customers For Life The Science Of Creating Raving Fans Who Buy Again And Again written by Silas Mary and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-26 with Business & Economics categories.
Creating loyal, repeat customers is the key to building a sustainable business. "How to Win Customers for Life" shows you the science behind customer retention and how to create raving fans who keep coming back for more. This book provides strategies for building strong relationships with customers, exceeding their expectations, and providing exceptional value that keeps them loyal. You’ll learn how to leverage customer feedback, implement retention programs, and create an experience that keeps your clients engaged long-term. Whether you run a small business or a large corporation, this book will teach you how to turn your customers into lifetime supporters who buy again and again.
Career Opportunities In Casinos And Casino Hotels
DOWNLOAD
Author : Shelly Field
language : en
Publisher: Infobase Publishing
Release Date : 2009
Career Opportunities In Casinos And Casino Hotels written by Shelly Field and has been published by Infobase Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
Features numerous job profiles in the casino and gaming industry and includes appendixes covering professional organizations, schools, associations, unions, and casinos. Career profiles include blackjack dealer, casino host, concierge, and hotel publicist.
Be Our Guest
DOWNLOAD
Author : Disney Institute
language : en
Publisher:
Release Date : 2003-06
Be Our Guest written by Disney Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-06 with Business & Economics categories.
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Uplifting Service
DOWNLOAD
Author : Ron Kaufman
language : en
Publisher:
Release Date : 2012
Uplifting Service written by Ron Kaufman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Excellence Wins
DOWNLOAD
Author : Horst Schulze
language : en
Publisher:
Release Date : 2019
Excellence Wins written by Horst Schulze and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Business & Economics categories.
In Excellence Wins, Every Time, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
Achieving Service Excellence Strategies For Healthcare Second Edition
DOWNLOAD
Author : Myron D. Fottler
language : en
Publisher: ACHE Learn
Release Date : 2009-12-01
Achieving Service Excellence Strategies For Healthcare Second Edition written by Myron D. Fottler and has been published by ACHE Learn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-01 with Medical categories.
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations
The Customer Rules
DOWNLOAD
Author : Lee Cockerell
language : en
Publisher: Profile Books
Release Date : 2013-03-07
The Customer Rules written by Lee Cockerell and has been published by Profile Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-07 with Business & Economics categories.
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Woo Wow And Win
DOWNLOAD
Author : Thomas A. Stewart
language : en
Publisher: HarperCollins
Release Date : 2016-11-29
Woo Wow And Win written by Thomas A. Stewart and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-29 with Business & Economics categories.
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.