Hug Your Customers
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Hug Your Customers
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Author : Jack Mitchell
language : en
Publisher: Penguin UK
Release Date : 2004-03-04
Hug Your Customers written by Jack Mitchell and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-03-04 with Business & Economics categories.
Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.
Hug Your Haters
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Author : Jay Baer
language : en
Publisher: Penguin
Release Date : 2016-03-01
Hug Your Haters written by Jay Baer and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Business & Economics categories.
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life
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Author : Jack Mitchell
language : en
Publisher: McGraw Hill Professional
Release Date : 2018-06-08
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life written by Jack Mitchell and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-08 with Business & Economics categories.
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master: 1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately—and keeps them coming back again and again. 2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy. 3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product. 4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal. 5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted. The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life. These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.
Hug Your People
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Author : Jack Mitchell
language : en
Publisher: Random House
Release Date : 2009-11-24
Hug Your People written by Jack Mitchell and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-24 with Business & Economics categories.
Today, when social networking is the hottest buzz word and 'relationships' are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives. Now, in Hug Your People, Jack shares his 5-step plan for creating a winning team... * Be NICE - because how you treat one another is as important as how you treat your customers... * Learn to TRUST - it's a crucial part of building strong working relationships * Instil PRIDE in your team and the work they do; give them all the 'tools' they need to do their jobs well... * Try to INCLUDE your team in decision-making processes; you can't do it alone, so reach out for their input... * Generously RECOGNIZE the contributions made and celebrate victories, big and small, because they all count ... Simple, unpretentious and fun, Hug Your People is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.
Youtility
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Author : Jay Baer
language : en
Publisher: Penguin
Release Date : 2013-06-27
Youtility written by Jay Baer and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-27 with Business & Economics categories.
The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: "How can we help?" Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
A Hug For You
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Author : David King
language : en
Publisher: Penguin UK
Release Date : 2021-11-04
A Hug For You written by David King and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-04 with Juvenile Fiction categories.
IRISH BOOK AWARDS' CHILDREN'S BOOK OF THE YEAR 2021 Nothing warms us up quite like a hug, but what can we do when we can't be together? This is the story of a new hug's adventure and the boy who shared it with the world. Adam King stole the hearts of the nation when he introduced us to his Virtual Hug, a heart-shaped sign he carried during the COVID-19 pandemic to help him stay connected to his teacher while he was learning from home. He also took it to his regular hospital appointments to show his doctors, nurses, and care staff that he was still giving them a hug, just in a different way. This picture book, inspired by true events, tells the story of one little boy with a big idea that came straight from the heart. The virtual hug makes its way onto mugs, postage stamps and even all the way to outer space, spreading warmth and connection to people all over the world. _____________ 'A gorgeous, moving book' Irish Times
Legendary Service The Key Is To Care
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Author : Ken Blanchard
language : en
Publisher: McGraw Hill Professional
Release Date : 2014-04-18
Legendary Service The Key Is To Care written by Ken Blanchard and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-18 with Business & Economics categories.
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Hug
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Author : Jez Alborough
language : en
Publisher:
Release Date : 2000
Hug written by Jez Alborough and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Children's stories categories.
This package comprises a sturdy board book Hug, about a little chimp called Bobo searching for a hug; a cute cuddly soft-toy of Bobo; and a quality canvas bag to carry them both around in.
The Customer Service Revolution
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Author : John R. DiJulius
language : en
Publisher: Greenleaf Book Group
Release Date : 2015-01-06
The Customer Service Revolution written by John R. DiJulius and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-06 with Business & Economics categories.
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Hug
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Author : Ben Mantle
language : en
Publisher: Little Tiger Press
Release Date : 2013
Hug written by Ben Mantle and has been published by Little Tiger Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
Hugs are brilliant! They can be BIG and BOUNCY, wriggly and giggly, or super squashy, squishy and squeezy! A bright and funny book of hugs, to share. With giant magentic flaps that 'hug' the book shut toddlers will love the bright illustrations of mummy and daddy animals giving their baby animals hugs!