Hug Your People
DOWNLOAD eBooks
Download Hug Your People PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Hug Your People book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Hug Your People
DOWNLOAD eBooks
Author : Jack Mitchell
language : en
Publisher: Random House
Release Date : 2009-11-24
Hug Your People written by Jack Mitchell and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-24 with Business & Economics categories.
Today, when social networking is the hottest buzz word and 'relationships' are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives. Now, in Hug Your People, Jack shares his 5-step plan for creating a winning team... * Be NICE - because how you treat one another is as important as how you treat your customers... * Learn to TRUST - it's a crucial part of building strong working relationships * Instil PRIDE in your team and the work they do; give them all the 'tools' they need to do their jobs well... * Try to INCLUDE your team in decision-making processes; you can't do it alone, so reach out for their input... * Generously RECOGNIZE the contributions made and celebrate victories, big and small, because they all count ... Simple, unpretentious and fun, Hug Your People is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.
Hug Your People
DOWNLOAD eBooks
Author : Jack Mitchell
language : en
Publisher:
Release Date : 2014-07-01
Hug Your People written by Jack Mitchell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-01 with BUSINESS & ECONOMICS categories.
In "Hug Your Customers," Mitchell showed business readers how to keep their customers happy--and their profits booming. In his latest work, he elaborates on hiring, motivating, and keeping great employees.
Hug Your Customers
DOWNLOAD eBooks
Author : Jack Mitchell
language : en
Publisher: Penguin UK
Release Date : 2004-03-04
Hug Your Customers written by Jack Mitchell and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-03-04 with Business & Economics categories.
Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.
Hug Your Haters
DOWNLOAD eBooks
Author : Jay Baer
language : en
Publisher: Penguin
Release Date : 2016-03-01
Hug Your Haters written by Jay Baer and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Business & Economics categories.
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
A Hug For You
DOWNLOAD eBooks
Author : David King
language : en
Publisher: Penguin UK
Release Date : 2021-11-04
A Hug For You written by David King and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-04 with Juvenile Fiction categories.
IRISH BOOK AWARDS' CHILDREN'S BOOK OF THE YEAR 2021 Nothing warms us up quite like a hug, but what can we do when we can't be together? This is the story of a new hug's adventure and the boy who shared it with the world. Adam King stole the hearts of the nation when he introduced us to his Virtual Hug, a heart-shaped sign he carried during the COVID-19 pandemic to help him stay connected to his teacher while he was learning from home. He also took it to his regular hospital appointments to show his doctors, nurses, and care staff that he was still giving them a hug, just in a different way. This picture book, inspired by true events, tells the story of one little boy with a big idea that came straight from the heart. The virtual hug makes its way onto mugs, postage stamps and even all the way to outer space, spreading warmth and connection to people all over the world. _____________ 'A gorgeous, moving book' Irish Times
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life
DOWNLOAD eBooks
Author : Jack Mitchell
language : en
Publisher: McGraw-Hill Education
Release Date : 2018-06-08
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life written by Jack Mitchell and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-08 with Business & Economics categories.
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master: 1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately—and keeps them coming back again and again. 2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy. 3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product. 4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal. 5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted. The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life. These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.
How To Hug
DOWNLOAD eBooks
Author : Maryann Macdonald
language : en
Publisher: Marshall Cavendish
Release Date : 2011
How To Hug written by Maryann Macdonald and has been published by Marshall Cavendish this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Children's stories categories.
The reader is invited to consider some things about when, who, and how to hug and also advised to be prepared to receive one in return.
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life
DOWNLOAD eBooks
Author : Jack Mitchell
language : en
Publisher: McGraw Hill Professional
Release Date : 2018-06-08
Selling The Hug Your Customers Way The Proven Process For Becoming A Passionate And Successful Salesperson For Life written by Jack Mitchell and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-08 with Business & Economics categories.
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming. You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master: 1st Stage: Making the ConnectionLearn how to make a great first impression that engages customers immediately—and keeps them coming back again and again. 2nd Stage: Decoding the MissionLook for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy. 3rd Stage: Show and ShareInstead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product. 4th Stage: Allowing the BuyAdopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal. 5th Stage: The Kiss GoodbyeJust as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted. The Extra Stage: One for Good MeasureTake that extra step to follow up on your customers, build on your connections, and make them your customers for life. These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.
A Twin Is To Hug
DOWNLOAD eBooks
Author : Boni Ashburn
language : en
Publisher: ABRAMS
Release Date : 2019-04-09
A Twin Is To Hug written by Boni Ashburn and has been published by ABRAMS this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-09 with Juvenile Fiction categories.
Hand in hand, side by side, a twin is your friend. Every step of the way, from beginning to end. Having a twin can be great! With a twin, you have a lifelong bond, a partner in crime, and a food-I-don’t-want-to-eat eater. But with a twin, you also have to share, and take turns, and compare. It’s not always easy, but for better or worse, a twin is a friend who will always be by your side. With a small trim and expressive illustrations, this package will make the perfect gift for the expectant mother or twin in your life.
How To Hug A Porcupine
DOWNLOAD eBooks
Author : June Eding
language : en
Publisher: Hatherleigh Press
Release Date : 2014-02-04
How To Hug A Porcupine written by June Eding and has been published by Hatherleigh Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-04 with Psychology categories.
How to Love the Difficult People in Your Life Most of us know someone who, for whatever reason, always seems to cause problems, irritate others, or incite conflict. Often, these people are a part of our daily lives. The truth is that these trouble makers haven’t necessarily asked to be this way. Sometimes we need to learn new approaches to deal with people who are harder to get along with or love. How to Hug a Porcupine: Easy Ways to Love Difficult People in Your Life, explains that making peace with others isn’t as tough or terrible as we think it is–especially when you can use an adorable animal analogy and apply it to real-life problems. How to Hug a Porcupine provides tips for calming the quills of parents, children, siblings, strangers, and other prickly people you may encounter. Among other tips, How to Hug a Porcupine includes: *Three easy ways to end an argument *How to spot the porcupine in others *How to spot the porcupine in ourselves With a foreword by noted psychotherapist Dr. Debbie Ellis, widow of Dr. Albert Ellis, How to Hug a Porcupine is a truly special book.