Human Centered Digitalization And Services
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Human Centered Digitalization And Services
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Author : Marja Toivonen
language : en
Publisher: Springer
Release Date : 2019-06-03
Human Centered Digitalization And Services written by Marja Toivonen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-03 with Business & Economics categories.
This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support thedevelopment of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
Human Centered Digitalization And Services
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Author : Marja Toivonen
language : en
Publisher:
Release Date : 2019
Human Centered Digitalization And Services written by Marja Toivonen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Aging categories.
This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
Designing For The Digital Age
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Author : Kim Goodwin
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-25
Designing For The Digital Age written by Kim Goodwin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-25 with Computers categories.
Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.
Human Centred Intelligent Systems
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Author : Alfred Zimmermann
language : en
Publisher: Springer Nature
Release Date : 2025-01-16
Human Centred Intelligent Systems written by Alfred Zimmermann and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-16 with Computers categories.
The volume includes papers presented at the International KES Conference on Human Centred Intelligent Systems 2024 (KES HCIS 2024), held in Madeira, Portugal on June 19–21, 2024. This book highlights new trends and challenges in intelligent systems, which play an important part in the digital transformation of many areas of science and practice. It includes papers offering a deeper understanding of the human-centred perspective on artificial intelligence, of intelligent value co-creation, ethics, value-oriented digital models, transparency, and intelligent digital architectures and engineering to support digital services and intelligent systems, the transformation of structures in digital businesses and intelligent systems based on human practices, as well as the study of interaction and the co-adaptation of humans and systems.
Sps2022
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Author : A.H.C. Ng
language : en
Publisher: IOS Press
Release Date : 2022-05-17
Sps2022 written by A.H.C. Ng and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-17 with Technology & Engineering categories.
The realization of a successful product requires collaboration between developers and producers, taking account of stakeholder value, reinforcing the contribution of industry to society and enhancing the wellbeing of workers while respecting planetary boundaries. Founded in 2006, the Swedish Production Academy (SPA) aims to drive and develop production research and education and to increase cooperation within the production area. This book presents the proceedings of the 10th Swedish Production Symposium (SPS2022), held in Skövde, Sweden, from 26-29 April 2022. The overall theme of the symposium was ‘Industry 5.0 Transformation – Towards a Sustainable, Human-Centric, and Resilient Production’. Since its inception in 2007, the purpose of SPS has been to facilitate an event at which members and interested participants from industry and academia can meet to exchange ideas. The 69 papers accepted for presentation here are grouped into ten sections: resource-efficient production; flexible production; humans in the production system; circular production systems and maintenance; integrated product and production development; industrial optimization and decision-making; cyber-physical production systems and digital twins; innovative production processes and additive manufacturing; smart and resilient supply chains; and linking research and education. Also included are three sections covering the Special Sessions at SPS2022: artificial intelligence and industrial analytics in industry 4.0; development of resilient and sustainable production systems; and boundary crossing and boundary objects in product and production development. The book will be of interest to all those involved in the development and production of future products.
Serviceology For Services
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Author : Takeshi Takenaka
language : en
Publisher: Springer Nature
Release Date : 2020-02-19
Serviceology For Services written by Takeshi Takenaka and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-19 with Computers categories.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
The Digital Healthcare Revolution
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Author : Martina Toni
language : en
Publisher: Springer Nature
Release Date : 2022-10-28
The Digital Healthcare Revolution written by Martina Toni and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-28 with Medical categories.
The healthcare system is experiencing unprecedented challenges and opportunities that will revolutionize the sector. The rising demand for health services and the resources restrictions have put increased pressure on healthcare organizations to improve cost-efficiency and service offerings. The pandemic has further exacerbated the main pressure points of the healthcare sector. Currently, the shift towards patient centricity is gaining momentum, therefore there is a need to rethink how health systems can embrace this concept, in particular with digitization, service innovation and value co-creation. Focusing on digital healthcare, this book proposes a theoretical framework, along with managerial implications, on moving towards a patient-centric model. It explores the role of digitization and innovation in solving existing challenges in the sector, and includes the concept of 'One Digital Health', which refers to global health and transformation and recognizes the importance of the connection between humans, animals, nature and the interrelation of different health systems. With clear implications to Sustainable Development Goal 3: ‘Ensure healthy lives and promote wellbeing for all at all ages,’ the authors argue that innovative transformation in the sector can support the Agenda 2030.
Human Centered Service Design For Healthcare Transformation
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Author : Mario A. Pfannstiel
language : en
Publisher: Springer Nature
Release Date : 2023-01-27
Human Centered Service Design For Healthcare Transformation written by Mario A. Pfannstiel and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-27 with Medical categories.
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Human Centered Ai
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Author : Ben Shneiderman
language : en
Publisher: Oxford University Press
Release Date : 2022
Human Centered Ai written by Ben Shneiderman and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022 with Computers categories.
The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology. In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.
Elgar Encyclopedia Of Services
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Author : Faïz Gallouj
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-01-17
Elgar Encyclopedia Of Services written by Faïz Gallouj and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-17 with Business & Economics categories.
The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open Access chapters.