Ignore Your Customers And They Ll Go Away
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Ignore Your Customers And They Ll Go Away
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Author : Micah Solomon
language : en
Publisher: HarperCollins Leadership
Release Date : 2020-01-14
Ignore Your Customers And They Ll Go Away written by Micah Solomon and has been published by HarperCollins Leadership this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-14 with Business & Economics categories.
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Ignore Your Customers And They Ll Go Away
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Author : Micah Solomon
language : en
Publisher:
Release Date : 2018-02-27
Ignore Your Customers And They Ll Go Away written by Micah Solomon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-27 with Customer services categories.
It's time for an inspiring, commonsense, up to date guide to customer service. That's why it's time for Ignore Your Customers (And They'll Go Away). This book looks at what it takes to create the highest level of customer service, regardless of industry norms and organizational constraints. It will have readers nodding in agreement at the principles described, smiling in recognition at the anecdotes that bring them to life, and clapping their hands in eagerness to get going with the actionable and inspiring suggestions contained in its pages. Ignore Your Customers (And They'll Go Away) is of greater general interest, more compelling, and more than any book on customer service to hit the market in many years. As such, it's intended to become a must-read and must-have in company offices nationwide.
A Christmas Star
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Author : Thomas Kinkade
language : en
Publisher: Penguin
Release Date : 2008-10-07
A Christmas Star written by Thomas Kinkade and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-07 with Fiction categories.
A Christmas light shines bright in the midst of the darkest winter in this novel in Thomas Kinkade and Katherine Spencer’s Cape Light series. With Christmas only a few weeks away, Sam and Jessica Morgan look forward to celebrating the joyous day together. But when they’re awakened by the smoke alarm in the midst of one quiet night, they barely make it outside before their beloved house is engulfed in flames. Meanwhile, single mom Julie Newton and her seven-year-old daughter appear on Jack Sawyer’s doorstep, thanks to bad weather, a broken-down car, and a dead cell phone battery. And though Jack, still mourning the loss of his wife, feels none of the holiday spirit, he can’t turn them away. As Sam and Jessica become perpetual guests in others’ homes, trying to piece their future back together, and Jack finds his frozen heart melting day by day, it soon becomes clearer than ever that miracles can happen even in the humblest of settings.
It S The Customer Stupid
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Author : Michael A Aun
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-13
It S The Customer Stupid written by Michael A Aun and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-13 with Business & Economics categories.
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Zingerman S Guide To Giving Great Service
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Author : Ari Weinzweig
language : en
Publisher: Hyperion
Release Date : 2012-06-26
Zingerman S Guide To Giving Great Service written by Ari Weinzweig and has been published by Hyperion this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-26 with Business & Economics categories.
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Start Your Own Bar And Club
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Author : Liane Cassavoy
language : en
Publisher: Entrepreneur Press
Release Date : 2013-12-24
Start Your Own Bar And Club written by Liane Cassavoy and has been published by Entrepreneur Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-24 with Business & Economics categories.
Updated with the latest industry trends, news, and resources, this comprehensive guide shows aspiring entrepreneurs how to create the perfect blend of passion and profits within the bar industry. Detailing the hottest bar/club opportunities including sports bars, night clubs, neighborhood bars, wine bars, and more, the experts at Entrepreneur take aspiring business owners step by step through startup basics including scouting locations, researching their market, licensing requirements, and more. Eager entrepreneurs learn first-hand from industry experts how to research their market, design an attractive atmosphere, create policies and procedures, woo their patrons and keep them coming back.
Internet Marketing Guide
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Author : Ricardo Hernandez
language : en
Publisher: Ricardo Hernandez
Release Date : 2014-11-09
Internet Marketing Guide written by Ricardo Hernandez and has been published by Ricardo Hernandez this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-09 with Business & Economics categories.
Marketing Advice For Local Business Just because you can see your desktop site on a mobile phone doesn't mean that it’s mobile-friendly. Mobile sites are specifically designed for the small screen, with the needs of mobile users (your customers) in mind. A mobile-friendly site helps your business connect with customers and drive conversions. The articles in this issue are going to put you in the picture about mobile marketing and your options so that you can make an informed decision about how you want to market your business.
Get Out Of Debt Forever
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Author : Lorraine Turner
language : en
Publisher: Random House
Release Date : 2012-05-31
Get Out Of Debt Forever written by Lorraine Turner and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-31 with Business & Economics categories.
Debt problems can strike anyone: from students and working adults to business owners, pensioners, divorcees and the unemployed: - The average graduate leaves university more than £12,000 in debt. - The amount of money Britons owe on credit cards, loans and mortgages has topped 1,000 billion pounds - £1 trillion. This is equivalent to £17,000 of debt for every man, woman and child. Get Out of Debt Forever shows you not only how to tackle your debts and knock your finances into shape, but also shows you how to enjoy a high standard of living at the same time, offering: - Clear, practical advice on how to manage your money - Details of financial experts who will sort out your finances, liaise with creditors and even represent you in court - free of charge - Easy ways to increase your income and cut your spending - Information on where to get free days out, entertainment and holidays
Personnel Procurement Army Nurse Corps Recruiting Handbook
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Author :
language : en
Publisher:
Release Date : 1983
Personnel Procurement Army Nurse Corps Recruiting Handbook written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with categories.
Delivering Knock Your Socks Off Service
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Author : Ron Zemke
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2001
Delivering Knock Your Socks Off Service written by Ron Zemke and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with BUSINESS and ECONOMICS categories.
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions