Interlibrary Loan And Document Delivery In Canada Statistical Summary Of The Special Libraries
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Interlibrary Loan And Document Delivery In Canada Statistical Summary Of The Special Libraries
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Author : Claire England
language : en
Publisher: National Library of Canada, Federal Libraries Liason Office
Release Date : 1983
Interlibrary Loan And Document Delivery In Canada Statistical Summary Of The Special Libraries written by Claire England and has been published by National Library of Canada, Federal Libraries Liason Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with Document delivery categories.
Interlibrary Loan And Document Delivery In Canada
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Author : Claire England
language : en
Publisher:
Release Date : 1983
Interlibrary Loan And Document Delivery In Canada written by Claire England and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with categories.
Interlibrary Loan And Document Delivery In Canada
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Author : Claire England
language : en
Publisher: National Library of Canada = Bibliothèque nationale du Canada
Release Date : 1983
Interlibrary Loan And Document Delivery In Canada written by Claire England and has been published by National Library of Canada = Bibliothèque nationale du Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with Document delivery categories.
Report Of The Director
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Author : University of Toronto. School of Library Science
language : en
Publisher:
Release Date : 1985
Report Of The Director written by University of Toronto. School of Library Science and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with categories.
Higher Education Interlibrary Loan Management Benchmarks
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Author :
language : en
Publisher: Primary Research Group Inc
Release Date : 2009
Higher Education Interlibrary Loan Management Benchmarks written by and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Education categories.
Resources In Education
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Author :
language : en
Publisher:
Release Date : 1997
Resources In Education written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Education categories.
Document Delivery Systems In Arl Libraries
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Author : Association of Research Libraries. Systems and Procedures Exchange Center
language : en
Publisher: Association of Research Libr
Release Date : 1982
Document Delivery Systems In Arl Libraries written by Association of Research Libraries. Systems and Procedures Exchange Center and has been published by Association of Research Libr this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982 with Academic libraries categories.
Urban Transportation Abstracts
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Author :
language : en
Publisher:
Release Date : 1987
Urban Transportation Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Urban transportation categories.
Programs And Services
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Author : National Library of Medicine (U.S.)
language : en
Publisher:
Release Date : 1992
Programs And Services written by National Library of Medicine (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Information services categories.
Interlibrary Loan Document Delivery And Customer Satisfaction
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Author : Pat L Weaver-Meyers
language : en
Publisher: Routledge
Release Date : 2012-11-12
Interlibrary Loan Document Delivery And Customer Satisfaction written by Pat L Weaver-Meyers and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Language Arts & Disciplines categories.
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.