Introduction To The Iso Iec 20000 Series
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It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition
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Author : Dolf van der Haven
language : en
Publisher: Van Haren
Release Date : 2020-10-26
It Service Management Iso Iec 20000 1 2018 Introduction And Implementation Guide Second Edition written by Dolf van der Haven and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-26 with Architecture categories.
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Introduction To The Iso Iec 20000 Series
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Author : Jenny Dugmore
language : en
Publisher: British Standards Institution
Release Date : 2011-01-01
Introduction To The Iso Iec 20000 Series written by Jenny Dugmore and has been published by British Standards Institution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-01 with Information technology categories.
Management, Computers, Computer networks, Management operations, Management techniques, Data processing, IT and Information Management: IT Service Management
The Differences Between Bs 15000 And Iso Iec 20000
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Author : Jenny Dugmore
language : en
Publisher: BSI British Standards Institution
Release Date : 2006
The Differences Between Bs 15000 And Iso Iec 20000 written by Jenny Dugmore and has been published by BSI British Standards Institution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
Implementing Service Quality Based On Iso Iec 20000
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Author : Michael Kunas
language : en
Publisher: IT Governance Publishing
Release Date : 2012-10-25
Implementing Service Quality Based On Iso Iec 20000 written by Michael Kunas and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-25 with Business & Economics categories.
Guides you through your ISO/IEC 20000 implementation and certification process.
Keeping The Service Going
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Author : Jenny Dugmore
language : en
Publisher: BSI British Standards Institution
Release Date : 2005
Keeping The Service Going written by Jenny Dugmore and has been published by BSI British Standards Institution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.
Capacity Management
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Author : Jenny Dugmore
language : en
Publisher: BSI British Standards Institution
Release Date : 2005
Capacity Management written by Jenny Dugmore and has been published by BSI British Standards Institution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.
It Service Management Global Best Practices Volume 1
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Author :
language : en
Publisher: Van Haren
Release Date : 2008-04-22
It Service Management Global Best Practices Volume 1 written by and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-22 with Education categories.
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Implementing Iso Iec 20000 Certification The Roadmap
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Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2008-03-03
Implementing Iso Iec 20000 Certification The Roadmap written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-03 with Architecture categories.
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Introduction To Cybersecurity
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Author : Robin Sharp
language : en
Publisher: Springer Nature
Release Date : 2023-10-12
Introduction To Cybersecurity written by Robin Sharp and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-12 with Computers categories.
This book provides an introduction to the basic ideas involved in cybersecurity, whose principal aim is protection of IT systems against unwanted behaviour mediated by the networks which connect them. Due to the widespread use of the Internet in modern society for activities ranging from social networking and entertainment to distribution of utilities and public administration, failures of cybersecurity can threaten almost all aspects of life today. Cybersecurity is a necessity in the modern world, where computers and other electronic devices communicate via networks, and breakdowns in cybersecurity cost society many resources. The aims of cybersecurity are quite simple: data must not be read, modified, deleted or made unavailable by persons who are not allowed to. To meet this major challenge successfully in the digitally interconnected world, one needs to master numerous disciplines because modern IT systems contain software, cryptographic modules, computing units, networks, and human users—all of which can influence the success or failure in the effort. Topics and features: Introduces readers to the main components of a modern IT system: basic hardware, networks, operating system, and network-based applications Contains numerous theoretical and practical exercises to illustrate important topics Discusses protective mechanisms commonly used to ensure cybersecurity and how effective they are Discusses the use of cryptography for achieving security in IT systems Explains how to plan for protecting IT systems based on analysing the risk of various forms of failure Illustrates how human users may affect system security and ways of improving their behaviour Discusses what to do if a security failure takes place Presents important legal concepts relevant for cybersecurity, including the concept of cybercrime This accessible, clear textbook is intended especially for students starting a relevant course in computer science or engineering, as well as for professionals looking for a general introduction to the topic. Dr. Robin Sharp is an emeritus professor in the Cybersecurity Section at DTU Compute, the Dept. of Applied Mathematics and Computer Science at the Technical University of Denmark (DTU).
The Togaf Standard 10th Edition Introduction And Core Concepts 2025 Update
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Author : The Open Group
language : en
Publisher: Van Haren
Release Date : 2025-06-30
The Togaf Standard 10th Edition Introduction And Core Concepts 2025 Update written by The Open Group and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-30 with Architecture categories.
This document is the TOGAF Standard — Introduction and Core Concepts. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.This document introduces the standard, including an executive overview of Enterprise Architecture, a description of how the standard is organized, and a summary of core concepts. It also contains the material common to the individual documents that comprise the standard, such as the definitions, as well as document references and abbreviations. It covers the following topics: An introduction to the standard, including an executive overview of Enterprise Architecture A description of the TOGAF documentation set, describing the contents of the standard and the supporting TOGAF Library The core concepts that apply across the TOGAF Standard The terms and definitions that apply across the TOGAF Standard A glossary of supplementary definitions The TOGAF Standard is intended for Enterprise Architects, Business Architects, IT Architects, Data Architects, Systems Architects, Solution Architects, and anyone responsible for the architecture function within an organization. Other audiences are Digital and Agile Practitioners, Product Managers, and C-Suite. These audiences will find more detailed guidance on how to apply the standard to fulfil specific needs in the TOGAF Series Guides.