It Service Management Based On Itil 2011 Edition
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It Service Management Based On Itil 2011 Edition
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Author : Pierre Bernard
language : en
Publisher: Van Haren
Release Date : 2014-10-01
It Service Management Based On Itil 2011 Edition written by Pierre Bernard and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-01 with Architecture categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
It Service Management Based On Itil 2011 Edition
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Author : Pierre Bernard
language : en
Publisher: Van Haren
Release Date : 2014-10-01
It Service Management Based On Itil 2011 Edition written by Pierre Bernard and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-01 with Architecture categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Itil 2011 Edition A Pocket Guide
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2020-06-11
Itil 2011 Edition A Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-11 with Architecture categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Implementing Effective It Governance And It Management
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Author : Gad Selig
language : en
Publisher: Van Haren
Release Date : 2015-02-01
Implementing Effective It Governance And It Management written by Gad Selig and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-01 with Architecture categories.
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.
Itil 2011 Edition A Pocket Guide
DOWNLOAD
Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2020-06-11
Itil 2011 Edition A Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-11 with Architecture categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Engineering And Management Of It Based Service Systems
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Author : Manuel Mora
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-10-19
Engineering And Management Of It Based Service Systems written by Manuel Mora and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-19 with Technology & Engineering categories.
Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.
Practical It Service Management
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Author : Thejendra BS
language : en
Publisher: IT Governance Publishing
Release Date : 2014-02-11
Practical It Service Management written by Thejendra BS and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-11 with Computers categories.
A beginner’s book explaining the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach
Governance Of Enterprise It Based On Cobit 5
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Author : Geoff Harmer
language : en
Publisher: IT Governance Ltd
Release Date : 2014-02-06
Governance Of Enterprise It Based On Cobit 5 written by Geoff Harmer and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-06 with Computers categories.
Written for IT service managers, consultants and other practitioners in IT governance, risk and compliance, this practical book discusses all the key concepts of COBIT®5, and explains how to direct the governance of enterprise IT (GEIT) using the COBIT®5 framework. The book also covers the main frameworks and standards supporting GEIT, discusses the ideas of enterprise and governance, and shows the path from corporate governance to the governance of enterprise IT.
The Itil Process Manual
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Author : James Persse
language : en
Publisher: Van Haren
Release Date : 2016-01-01
The Itil Process Manual written by James Persse and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with Architecture categories.
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Navigating It Governance For Resilient Organizations
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Author : Maleh, Yassine
language : en
Publisher: IGI Global
Release Date : 2024-07-16
Navigating It Governance For Resilient Organizations written by Maleh, Yassine and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-16 with Computers categories.
In the world of IT governance, the integration of cybersecurity with organizational agility emerges as critical to organizations facing modern digital adaptation. Cyber-agility advocates for adaptive governance frameworks and agile cybersecurity practices. Emerging technology warrants thorough research into cybersecurity, cloud technology, and internet technology management to discover effective strategies for seamless business integration. Navigating IT Governance for Resilient Organizations systematically explores essential IT governance concepts, methodologies, and strategies. The subject matter centers on IT governance, resilience, and agility, which are pivotal for the success and sustainability of modern organizations. By examining foundational principles, strategic frameworks, and practical implementations, this book provides computer engineers, IT professionals, policymakers, organizational leaders, researchers, academicians, and scientists with the knowledge necessary to ensure robust, adaptable, and secure IT systems.