Itil Lifecycle Essentials
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Itil Lifecycle Essentials
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Author : Claire Agutter
language : en
Publisher: IT Governance Publishing
Release Date : 2013-03-28
Itil Lifecycle Essentials written by Claire Agutter and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-28 with Business & Economics categories.
Gives ITIL Foundation candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.
The Official Introduction To The Itil Service Lifecycle
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Author : OGC - Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
The Official Introduction To The Itil Service Lifecycle written by OGC - Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Introduction To The Itil Service Lifecycle
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Author : Anthony T. Orr
language : en
Publisher:
Release Date : 2011
Introduction To The Itil Service Lifecycle written by Anthony T. Orr and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Computer industry categories.
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Itil Service Strategy
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Author : Great Britain. Cabinet Office
language : en
Publisher: Stationery Office/Tso
Release Date : 2011
Itil Service Strategy written by Great Britain. Cabinet Office and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2020-04-28
Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-28 with Computers categories.
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Itil 4 Essentials
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21
Itil 4 Essentials written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.
Gain in-depth knowledge of ITIL® 4 principles and practices for effective IT service management. Learn to apply best practices, improve services, and align IT services with business objectives. Key Features Covers ITIL® 4’s core concepts, practices, and guiding principles Detailed explanations of key roles, processes, and service value system Prepares readers for the ITIL® Foundation exam with practical tips and sample questions Book DescriptionThe ITIL® 4 Essentials guide offers a comprehensive introduction to IT service management, focusing on ITIL® 4 practices and principles. Readers gain an understanding of the four dimensions of service management—organizations, people, information, technology, partners, and suppliers—which are key to delivering effective IT services. The guide highlights ITIL® 4’s seven guiding principles, such as focusing on value, collaborating, and working holistically. These principles are essential for creating effective service management strategies. Readers will learn how to integrate these principles into their daily operations, leading to enhanced service delivery and better alignment with business goals. Additionally, the book explores the importance of the Service Value System (SVS) and the Service Value Chain, offering a detailed look at how these frameworks drive continuous improvement and value creation. Lastly, the book covers essential ITIL® 4 practices like continual improvement, change management, and incident management. Each practice is explored in depth, providing practical guidance for implementation. The final chapters offer exam preparation tips, ensuring readers are ready for the ITIL® Foundation exam, with sample questions and strategies for success.What you will learn Understand ITIL® 4 concepts and principles Learn about service management roles and responsibilities Explore the service value system and its components Understand the guiding principles of ITIL® 4 Apply the four dimensions of service management Master service relationships and models Who this book is for This book is ideal for IT professionals, service managers, and anyone preparing for the ITIL® Foundation exam. It’s suitable for those new to IT service management or looking to refresh their knowledge. A basic understanding of IT services is helpful but not necessary.
Continual Service Improvement
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Author :
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Continual Service Improvement written by and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Itil Foundation Exam Study Guide
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Author : Liz Gallacher
language : en
Publisher: John Wiley & Sons
Release Date : 2012-08-15
Itil Foundation Exam Study Guide written by Liz Gallacher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-15 with Computers categories.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Release And Deployment An Itsm Narrative
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Author : Daniel McLean
language : en
Publisher: IT Governance Ltd
Release Date : 2015-12-17
Release And Deployment An Itsm Narrative written by Daniel McLean and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-17 with Computers categories.
Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overview Chris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination. How can he pacify his new colleagues, avoid getting fired and get the job done? Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives. About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.
Itil Lite
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Author : Malcolm Fry
language : en
Publisher: The Stationery Office
Release Date : 2010-03-09
Itil Lite written by Malcolm Fry and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-09 with Business & Economics categories.
ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.