Kundenorientierung Im Krankenhaus Serviceorientiert Arbeiten Wege F R Das Fachpersonal
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Kundenorientierung Im Krankenhaus Serviceorientiert Arbeiten Wege F R Das Fachpersonal
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Author : Julia Heckemüller
language : de
Publisher: GRIN Verlag
Release Date : 2007-05-10
Kundenorientierung Im Krankenhaus Serviceorientiert Arbeiten Wege F R Das Fachpersonal written by Julia Heckemüller and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-10 with Medical categories.
Studienarbeit aus dem Jahr 2007 im Fachbereich Pflegewissenschaft - Pflegemanagement, Note: 1, , Veranstaltung: Weiterbildung - FLP, Sprache: Deutsch, Abstract: In der vorliegenden Facharbeit werde ich dem noch neuen Gedanken der Kundenorientierung im Krankenhaus nachgehen. Dazu tausche ich der Einfachheit halber das Wort Patient durch das Wort Kunde aus, um so noch deutlicher auf die marktorientierten Forderungen für Klinikbetriebe eingehen zu können. War früher das Krankenhaus eine Institution, die außerhalb marktwirtschaftlicher Interessen stand, ist heute kundenorientiertes Handeln unerlässlich für das finanzielle Überleben einer solchen Einrichtung. „Halbgötter in weiߓ, eine ehrfurchtsvolle Bezeichnung der Ärzte im Krankenhaus, haben längst ihre Macht eingebüßt. Heute schätzt der Kunde eine qualifizierte Ausbildung, nachweisbare Erfolge und ein freundliches Wesen des Fachmannes und seines unterstützenden Pflegepersonals, das zunehmend angehalten ist, neue Wege zu beschreiten, um neben der routinierten Pflege für einen angenehmen Aufenthalt des Kunden zu sorgen. Sätze wie: „In dem Krankenhaus lasse ich mich nicht behandeln, hier wurde mir ja noch nicht einmal guten Tag gesagt!“ oder „Dort habe ich als umsorgender Angehöriger noch nicht mal einen Kaffee erhalten“ gehören zu meinem Arbeitsalltag. Kunden sind heute offener, kritisieren, was nicht gefällt, sind selbstbewusster. Was also kann ich als Stationsleitung zu einer zukunftsorientierten Kundenzufriedenheit beitragen? Welche Möglichkeiten sind mir und meinem Team gegeben, neben der Pflege und den vorgeschriebenen Sicherheitsbestimmungen einer Klinik auch den gewachsenen Erwartungen eines Kunden auf Station gerecht zu werden? Was kann an Aufklärungsarbeit geleistet werden? Beginnen werde ich mit der Erläuterung einzelner Sach- und Fachbegriffe, die zusammengefasst das Bild der Kundenorientierung besser verdeutlichen können. Über die Struktur eines Krankenhauses, und seiner Mitarbeiter als Grundgerüst, zeige ich einen Weg für das Fachpersonal, noch serviceorientierter als bisher zu arbeiten.
Management Of Violence And Aggression In Health Care
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Author : Brian Kidd
language : en
Publisher: Royal College of Psychiatrists
Release Date : 1995
Management Of Violence And Aggression In Health Care written by Brian Kidd and has been published by Royal College of Psychiatrists this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Medical categories.
Provides a multidisciplinary approach to the diagnosis and management of violence in the working environment. Describes theories of aggression and violence, preventive measures for the individual clinician and the organization, and ways of assuaging violence both practically and with the use of medication. Discusses the role of the organization and ethical considerations.
The Employer Brand
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Author : Simon Barrow
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-19
The Employer Brand written by Simon Barrow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-19 with Business & Economics categories.
Levels of 'employer brand awareness' are rising fast across Europe, North America and Asia-Pacific, as leading companies realise that skilled, motivated employees are as vital to their commercial success as profitable customers and apply the principles of branding to their own organization. Starting with a review of the pressures which have generated current interest in employer branding, this definitive book goes on to look at the historical roots of brand management and the practical steps necessary to achieve employer brand management success - including the business case, research, positioning, implementation, management and measurement. Case studies of big-name employer brand stories include Tesco, Wal-Mart, British Airways and Prêt a Manger.
Emerging Trends In Sales Thought And Practice
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Author : Gerald J. Bauer
language : en
Publisher: Praeger
Release Date : 1998-08-30
Emerging Trends In Sales Thought And Practice written by Gerald J. Bauer and has been published by Praeger this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-08-30 with Business & Economics categories.
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The Lost Art Of Healing
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Author : Bernard Lown
language : en
Publisher: Ballantine Books
Release Date : 1999-02-02
The Lost Art Of Healing written by Bernard Lown and has been published by Ballantine Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-02-02 with Health & Fitness categories.
The real crisis in medicine today is not about economics, insurance, or managed care--it's about the loss of the fundamental human relationship between doctor and patient. In this wise and passionate book, one of our most eminent physicians reacquaints us with a classic notion often overlooked in modern medicine: health care with a human face, in which the time-honored art of healing guides doctors in their approach to patient care and their use of medical technology. Drawing on four decades of practice as a cardiologist and a vast knowledge of literature and medical history, Dr. Lown probes the heart and soul of the doctor-patient relationship. Insightful and accessible to all, The Lost Art of Healing describes how true healers use sympathetic listening and touch to hone their diagnostic skills, how language affects the perception of illness, how doctors and patients can cultivate a relationship of trust, and how patients can obtain the most complete and beneficial care through a combination of healing techniques and conventional practices. As Dr. Lown explains, the art of healing does not mean abandoning the spectacular advances of modern science, but rather incorporating them into a sensitive, humane, enlightened approach to medical care. With its urgent message and poignant, fascinating vignettes, The Lost Art of Healing is a book of vital, universal importance.
Essentials Of Health Care Finance
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Author : William Cleverley
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2011
Essentials Of Health Care Finance written by William Cleverley and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Education categories.
Essentials of Health Care Finance stands firmly in its place as the leading textbook on healthcare finance. No other text so completely blends the best of current finance theory with the tools needed in day-to-day practice. Useful for all course levels as well as a professional reference, this text offers a comprehensive introduction to the field. The Seventh Edition has been thoroughly revised to reflect the current economic environment in the healthcare industry, with thoughtful descriptions and ‘real-world’ examples. As the not-for-profit health care sector has increasingly come under attack by legislators seeking new sources of tax revenue, this edition also features a new chapter on assessing community benefits including an examination of the new Schedule H of the IRS 990 form. Ancillary instructor materials for the Seventh Edition have been significantly expanded and updated. PowerPoint lecture slides now include selected examples from the chapters. Electronic versions of many of the charts and tables in the chapters are provided to enable the instructor to re-create and modify existing examples. An expanded set of test questions with detailed answers will be provided for each chapter. New excel spreadsheets for selected chapters will be created to help both the students and the instructors perform a variety of financial analysis tasks with spreadsheet templates. The instructor’s manual has been revised to include key learning points, chapter overviews, and guidelines for class discussion.
Managing The Multinationals
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Author : Anne-Wil Harzing
language : en
Publisher: Edward Elgar Publishing
Release Date : 1999
Managing The Multinationals written by Anne-Wil Harzing and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Comparative management categories.
Harzing (international management, U. of Bradford, UK) uses data from over 100 multinationals, headquartered in nine different countries, to examine the ways multinational corporations operate in the age of globalization. The book covers such topics as the structure and strategy of multinationals, the role of expatriates in controlling subsidiaries, the international transfer of managers, and international human resource management. Annotation copyrighted by Book News, Inc., Portland, OR
Biochemistry Of Signal Transduction And Regulation
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Author : Gerhard Krauss
language : de
Publisher: John Wiley & Sons
Release Date : 2006-03-06
Biochemistry Of Signal Transduction And Regulation written by Gerhard Krauss and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-03-06 with Science categories.
This all-new edition of a classic text has been thoroughly revised to keep pace with the rapid progress in signal transduction research. With didactic skill and clarity the author relates the observed biological phenomena to the underlying biochemical processes. Directed to advanced students, teachers, and researchers in biochemistry and molecular biology, this book describes the molecular basis of signal transduction, regulated gene expression, the cell cycle, tumorigenesis and apoptosis. "Provides a comprehensive account of cell signaling and signal transduction and, where possible, explains these processes at the molecular level" (Angewandte Chemie) "The clear and didactic presentation makes it a textbook very useful for students and researchers not familiar with all aspects of cell regulation." (Biochemistry) "This book is actually two books: Regulation and Signal Transduction." (Drug Research)
The Orchid Cage
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Author : Herbert W. Franke
language : en
Publisher:
Release Date : 1973
The Orchid Cage written by Herbert W. Franke and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Science fiction, Austrian categories.
Essentials Of The U S Health Care System
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Author : Leiyu Shi
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2018-09-07
Essentials Of The U S Health Care System written by Leiyu Shi and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-07 with Business & Economics categories.
Essentials of the U.S. Health Care System, Fifth Edition is a clear and concise distillation of the major topics covered in the best-selling Delivering Health Care in America by the same authors. Designed for undergraduate and graduate students in programs across the health disciplines, Essentials of the U.S. Health Care System is a reader-friendly, well organized resource that covers the major characteristics, foundations, and future of the U.S. health care system. The text clarifies the complexities of health care organization and finance and presents a solid overview of how the various components fit together.