Library Performance Measurement In The Uk And Ireland
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Library Performance Measurement In The Uk And Ireland
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Author : Tracey Stanley
language : en
Publisher:
Release Date : 2009
Library Performance Measurement In The Uk And Ireland written by Tracey Stanley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Academic libraries categories.
Measuring Library Performance
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Author : Peter Brophy
language : en
Publisher: Facet Publishing
Release Date : 2006
Measuring Library Performance written by Peter Brophy and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Performance Measurement In Library And Information Services
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Author : Christine Abbott
language : en
Publisher: London : Aslib
Release Date : 1994
Performance Measurement In Library And Information Services written by Christine Abbott and has been published by London : Aslib this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Information services categories.
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Evaluation Of Library And Information Services
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Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2003-09-02
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Reference categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Money Matters In Libraries Ii
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Author :
language : en
Publisher:
Release Date : 1995
Money Matters In Libraries Ii written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Libraries categories.
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: Walter de Gruyter
Release Date : 2008-11-03
Measuring Quality written by Roswitha Poll and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-03 with Language Arts & Disciplines categories.
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Libraries And Society
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Author : Wendy Evans
language : en
Publisher: Elsevier
Release Date : 2011-04-30
Libraries And Society written by Wendy Evans and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-30 with Language Arts & Disciplines categories.
This book reviews both the historical and future roles that public, private, academic and special libraries have in supporting and shaping society at local, regional, national and international levels. Globalisation, economic turmoil, political and ethnic tensions, rapid technology development, global warming and other key environmental factors are all combining in myriad and complex ways to affect everyone, both individually and collectively. Fundamental questions are being asked about the future of society and the bedrock organisations that underpin it. Libraries and Society considers the key aspects of library provision and the major challenges that libraries – however defined, managed, developed and provided – now face, and will continue to face in the future. It also focuses on the emerging chapter in cultural, economic and social history and the library’s role in serving diverse communities within this new era. Looks at all types of library in a period of major and discontinuous change, tackling the fundamental questions of the future of libraries in the context of major societal, political and environmental issues Poses important questions for the profession and policy development Fills a major gap in literature (recent discourse and debate on the future of democracy, for example, the library is rarely included)
Libraries And Key Performance Indicators
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Author : Leo Appleton
language : en
Publisher: Chandos Publishing
Release Date : 2017-07-27
Libraries And Key Performance Indicators written by Leo Appleton and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-27 with Language Arts & Disciplines categories.
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Evaluating The Impact Of Your Library
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Author : David Streatfield
language : en
Publisher: Facet Publishing
Release Date : 2012-12-23
Evaluating The Impact Of Your Library written by David Streatfield and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-23 with Language Arts & Disciplines categories.
Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: München [Germany] : K.G. Saur
Release Date : 1996
Measuring Quality written by Roswitha Poll and has been published by München [Germany] : K.G. Saur this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Academic libraries categories.
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.