Evaluation Of Library And Information Services
DOWNLOAD
Download Evaluation Of Library And Information Services PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Evaluation Of Library And Information Services book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Evaluation Of Library And Information Services
DOWNLOAD
Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2003-09-02
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Reference categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Evaluation Of Library And Information Services
DOWNLOAD
Author : John Crawford
language : en
Publisher:
Release Date : 1996-01-01
Evaluation Of Library And Information Services written by John Crawford and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01-01 with Evaluation categories.
This book is aimed at those who are new to the concept or may not have conducted a recent evaluation of their service. It covers methods of evaluation such as customer/user satisfaction surveys, information audits and focus groups.
Evaluation Of Reference Services
DOWNLOAD
Author : Linda S Katz
language : en
Publisher: Routledge
Release Date : 2013-10-18
Evaluation Of Reference Services written by Linda S Katz and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-18 with Language Arts & Disciplines categories.
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
The Culture Of Evaluation In Library And Information Services
DOWNLOAD
Author : John Crawford
language : en
Publisher: Elsevier
Release Date : 2006-02-28
The Culture Of Evaluation In Library And Information Services written by John Crawford and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-28 with Language Arts & Disciplines categories.
This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. An up to date review/summary of activity in the subject area Provides international comparisons of library and information service evaluation activity Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations
The Measurement And Evaluation Of Library Services
DOWNLOAD
Author : Sharon L. Baker
language : en
Publisher: Arlington, Va. : Information Resources Press
Release Date : 1991
The Measurement And Evaluation Of Library Services written by Sharon L. Baker and has been published by Arlington, Va. : Information Resources Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Language Arts & Disciplines categories.
Evaluation Of Library And Information Services
DOWNLOAD
Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2000
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Language Arts & Disciplines categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
The Evaluation And Measurement Of Library Services
DOWNLOAD
Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2017-10-27
The Evaluation And Measurement Of Library Services written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with Language Arts & Disciplines categories.
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Performance Measurement In Library And Information Services
DOWNLOAD
Author : Christine Abbott
language : en
Publisher: London : Aslib
Release Date : 1994
Performance Measurement In Library And Information Services written by Christine Abbott and has been published by London : Aslib this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Information services categories.
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Measuring Library Performance
DOWNLOAD
Author : Peter Brophy
language : en
Publisher: Facet Publishing
Release Date : 2006
Measuring Library Performance written by Peter Brophy and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Evaluating The Impact Of Your Library
DOWNLOAD
Author : David Streatfield
language : en
Publisher: Facet Publishing
Release Date : 2012-12-23
Evaluating The Impact Of Your Library written by David Streatfield and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-23 with Language Arts & Disciplines categories.
Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.