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Manajemen Komplain Dan Customer Care Dalam Administrasi Rumah Sakit

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Manajemen Komplain Dan Customer Care Dalam Administrasi Rumah Sakit

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Author : Ahmad Farid, S.K.M., M.K.M.
language : id
Publisher: Penerbit Andi
Release Date : 2024-06-24

Manajemen Komplain Dan Customer Care Dalam Administrasi Rumah Sakit written by Ahmad Farid, S.K.M., M.K.M. and has been published by Penerbit Andi this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-24 with Medical categories.

Buku Manajemen Komplain dan Customer Care mengajak pembaca memahami tentang pengetahuan manajemen dalam menghadapi konflik dengan pelanggan, baik pelanggan internal maupun eksternal dalam suatu organisasi. Pemahaman ini tentunya diperlukan bagi orang-orang yang berkecimpung dalam penyelenggaraan pelayanan agar dapat mengelola komplain dan memberikan pelayanan yang prima. Buku ini akan mengupas hal-hal terkait manajemen komplain dan customer care, khususnya dalam ranah administrasi rumah sakit. Pembahasan disajikan secara runtut dan lengkap sehingga mudah untuk dipahami, baik oleh akademisi, mahasiswa, maupun praktisi dalam bidang terkait. Beberapa hal yang diuraikan dalam buku ini mulai dari konsep manajemen komplain dan customer care, hukum perlindungan konsumen, pelayanan kesehatan di Indonesia, standar pelayanan prima, membangun loyalitas, hingga contoh manajemen komplain dan customer care.

Manajemen Pelatihan Dasar Peningkatan Mutu Cpns

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Author : Dr. Rudi Bastaman, S.Kep, MKM
language : id
Publisher: Indonesia Emas Group
Release Date :

Manajemen Pelatihan Dasar Peningkatan Mutu Cpns written by Dr. Rudi Bastaman, S.Kep, MKM and has been published by Indonesia Emas Group this book supported file pdf, txt, epub, kindle and other format this book has been release on with Education categories.

Buku ini membahas teori dan konsep dasar manajemen, standar pengelolaan dan manajemen mutu, kepemimpinan pendidikan yang bermutu, pendidikan, pelatihan dan urgensinya, kurikulum dan model pelatihan dasar bagi CPNS, dan ciri PNS yang profesional dan berkarakter.

Sumbangsih Intelektual Ui Dalam Menjawab Kebutuhan Pelayanan Kesehatan Di Masa Depan

Kesehatan menjadi komoditas yang penting dalam kehidupan sehari hari. Beragam persoalan yang bersinggungan dengan kesehatan kerap menjadi problematika di masyarakat. Mulai dari kesehatan individu hingga polemik yang bersinggungan dengan peraturan pemerintah. Hal ini menjadi pemicu kami untuk berkontribusi dalam mewujudkan pelayanan kesehatan yang lebih baik. Dengan latar belakang dari berbagai macam di dunia kesehatan, kami ingin turut serta membangun pelayanan kesehatan di Indonesia menuju Indonesia yang lebih sehat. Kami mengumpulkan beragam isu yang menarik yang banyak terjadi di lingkungan kesehatan utamanya di rumah sakit untuk kami bahas dan membuat rancangan solusi terhadap berbagai masalah. Kami harap buku ini akan menjadi tuntunan pada beragam problematika di dunia layanan kesehatan sehingga para tenaga kesehatan mudah untuk menentukan arah dalam penyelesaian masalah.

Ketakutan Hilang Penjualan Terbilang

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Author : Heru Susanto
language : id
Publisher: Elex Media Komputindo
Release Date : 2013-07-04

Ketakutan Hilang Penjualan Terbilang written by Heru Susanto and has been published by Elex Media Komputindo this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-04 with Business & Economics categories.

"Buku ini banyak memberi motivasi bagi para Agent, Wiraniaga, ataupun Financial Consultant dalam menawarkan atau menjual suatu produk sampai pada akhirnya produk itu terjual. Yang lebih mengesankan lagi, dalam buku ini kita diajarkan untuk berpikir positif pada semua calon pembeli dan klien, baik itu yang berminat maupun yang tidak berminat, karena yang ditekankan di sini adalah etika menjalin hubungan baik antara Agent, Wiraniaga, ataupun Financial Consultant dengan calon pembeli. Untuk para Agent, Wiraniaga, atau Financial Consultan disarankan untuk membaca buku ini karena informatif, praktis dan realistis. Selamat Membaca.` -- Penatua Edi Hatumesen SE Anggota Majelis GPIB Samaria, Pegawai Kantor Notaris/PPAT Ny. Erly Soehandjojo, SH `Hidup kita adalah `menjual`: keahlian ataupun komoditi. Tantangan kami bagi Anda adalah pelajarilah buku Ketakutan Hilang, Penjualan Terbilang, kemudian terapkan. Maka kehidupan dan aktivitas Anda akan terus lebih dari sekadar rutinitas.` -- Vira Tandiawan, SE,MM Financial Manager PT Billiechick Indonesia `Tuhan menghendaki optimisme futurist yang realistis... saya semakin diteguhkan oleh buku ini. -- Pdt. Gelder Tanari, S.Th. Pendeta Jemaat Kristen Luwuk Banggai, sedang menyelesaikan Program Master di STT Jakarta, Pemegang polis nomor 426062633 PT.AJ. Manulife Indonesia"

Fundamentals Of Nursing Vol 1 9th Indonesian Edition

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Author : Enie Novieastari
language : id
Publisher: Elsevier (Singapore) Pte Limited
Release Date : 2019-09-03

Fundamentals Of Nursing Vol 1 9th Indonesian Edition written by Enie Novieastari and has been published by Elsevier (Singapore) Pte Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-03 with categories.

Dari tim penulis ahli yang dipimpin oleh Patricia Potter dan Anne Griffin Perry, dan Editor lokal dari AIPNI dan AIPViKI, buku teks keperawatan terlaris ini telah diadaptasi ke dalam konteks Indonesia, dan membantu Anda mengembangkan pemahaman dan penalaran klinis yang Anda butuhkan untuk memberikan perawatan pasien yang berkualitas tinggi. Hal Baru di Edisi ini - 70 demonstrasi keterampilan memberikan petunjuk langkah demi langkah disertai ilustrasi untuk asuhan keperawatan yang aman dan melibatkan rational pada setiap langkah. - Panduan langkah demi langkah yang lebih rinci dan pemetaan kompetensi Ners/D3 untuk setiap keterampilan dapat ditemukan pada manual yang menyertainya, Keperawatan Dasar: Manual Keterampilan Klinis, Edisi Indonesia ke-2. - DIPERBARUI! Bab tentang keselamatan dan kualitas pasien menjelaskan bagaimana kualitas dan keamanan berlaku untuk semua perawat. - Kotak Membangun Kompetensi yang diperluas membantu Anda menerapkan kompetensi pada situasi klinis yang realistis. - DIPERBARUI! Kotak Praktik Berbasis Bukti yang unik pada setiap bab berisi pertanyaan - Masalah, Intervensi, Perbandingan, dan Hasil - dan merangkum studi penelitian bersama dengan aplikasinya dalam praktik keperawatan. - Lebih dari 100 foto BARU memperjelas prosedur dan membiasakan Anda dengan peralatan klinis terbaru. 51 skills demonstrations provide illustrated, step-by-step instructions for safe nursing care -- and include rationales for each step. 29 procedural guidelines provide streamlined, step-by-step instructions for performing basic skills. UNIQUE! Critical Thinking Models in each clinical chapter show how to apply the nursing process and critical thinking to achieve successful clinical outcomes. Evidence-Based Practice chapter shows how nursing research helps in determining best practices. UNIQUE! Caring for the Cancer Survivor chapter prepares nurses to care for cancer patients who may still face physical and emotional issues. Case studies include unique clinical application questions and exercises, allowing you to practice using care plans and concept maps. The 5-step nursing process provides a consistent framework for care, and is demonstrated in more than 20 care plans. 15 review questions in every chapter test your retention of key concepts, with answers. UNIQUE! Clear, streamlined writing style makes complex material more approachable. More than 20 concept maps show care planning for clients with multiple nursing diagnoses. Key points and key terms in each chapter summarize important content for more efficient review and study. Unexpected Outcomes and Related Interventions for each skill alert you to potential problems and appropriate nursing actions. Delegation coverage clarifies which tasks can and cannot be delegated. A glossary provides quick access to definitions for all key terms.

Reinventing Government

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Author : David Osborne
language : en
Publisher: Plume
Release Date : 1993-02-01

Reinventing Government written by David Osborne and has been published by Plume this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-02-01 with Political Science categories.

"A landmark in the debate on the future of public policy."—The Washington Post.

Satisfaction A Behavioral Perspective On The Consumer

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Author : Richard L. Oliver
language : en
Publisher: Routledge
Release Date : 2014-12-18

Satisfaction A Behavioral Perspective On The Consumer written by Richard L. Oliver and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

Managing Human Resources In Health Care Organizations

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Author : Leiyu Shi
language : en
Publisher: Jones & Bartlett Publishers
Release Date : 2006-05-22

Managing Human Resources In Health Care Organizations written by Leiyu Shi and has been published by Jones & Bartlett Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-22 with Medical categories.

Light on complex theoretical language, this relevant, accessible text offers a hands-on approach to studying human resources in various healthcare systems such as hospitals, integrated healthcare systems, managed care settings, private practices, and public health clinics. The book can be used as a stand-alone textbook in undergraduate or graduate level courses on human resources. With its practice-oriented approach, it is also a valuable resource for current health care organizations.

The New Public Service

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Author : Janet V Denhardt
language : en
Publisher: Routledge
Release Date : 2016-09-16

The New Public Service written by Janet V Denhardt and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-16 with Political Science categories.

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

Effective Public Relations

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Author : Scott M. Cutlip
language : en
Publisher: Pearson Education India
Release Date : 1962

Effective Public Relations written by Scott M. Cutlip and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 1962 with Public relations categories.

Manajemen Komplain Dan Customer Care Dalam Administrasi Rumah Sakit

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