Microsoft Sourcebook For The Help Desk

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Microsoft Sourcebook For The Help Desk

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Author :
language : en
Publisher:
Release Date : 1987

Microsoft Sourcebook For The Help Desk written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with categories.

Microsoft Sourcebook For The Help Desk

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Author : Microsoft Corporation
language : en
Publisher:
Release Date : 1997

Microsoft Sourcebook For The Help Desk written by Microsoft Corporation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Computers categories.

reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.

Microsoft Sourcebook For The Help Desk

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Author : Microsoft Corporation
language : en
Publisher:
Release Date : 1997

Microsoft Sourcebook For The Help Desk written by Microsoft Corporation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Computers categories.

reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.

Microsoft Sourcebook For The Help Desk

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Author :
language : en
Publisher:
Release Date : 1995

Microsoft Sourcebook For The Help Desk written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.

A Guide To Customer Service Skills For The Help Desk Professional

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Author : Donna Knapp
language : en
Publisher:
Release Date : 1999

A Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

A Guide To Computer User Support For Help Desk Support Specialists

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Author : Fred Beisse
language : en
Publisher:
Release Date : 2001

A Guide To Computer User Support For Help Desk Support Specialists written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Computers categories.

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

A Guide To Help Desk Concepts

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Author : Donna Knapp
language : en
Publisher:
Release Date : 1999

A Guide To Help Desk Concepts written by Donna Knapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.

Running An Effective Help Desk

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Author : Barbara Czegel
language : en
Publisher: Wiley
Release Date : 1998

Running An Effective Help Desk written by Barbara Czegel and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Computers categories.

Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)

Infoworld

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Author :
language : en
Publisher:
Release Date : 1996-10-14

Infoworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-10-14 with categories.

InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

A Guide To Computer User Support

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Author : Fred Beisse
language : en
Publisher:
Release Date : 1999

A Guide To Computer User Support written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.

Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.