Performance Evaluation Techniques In Hospitality Tourism Industry
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Performance Evaluation Techniques In Hospitality Tourism Industry
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Author : Dr. Sidharth Shankar Raju
language : en
Publisher: Lulu Publication
Release Date : 2021-02-19
Performance Evaluation Techniques In Hospitality Tourism Industry written by Dr. Sidharth Shankar Raju and has been published by Lulu Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-19 with Art categories.
INTRODUCTION Performance has been considered as an accomplishment associated with companies concerning their decided objectives. This has been inclusive of results accomplished, else achieved from input from people else group towards the firm's strategic objective. Such terminology performance included behavior and financial specific results. Brumbach considers performance with greater understanding via including behavioral also as outcomes. As per him, behaviors are results from their title which will get evaluated break away outcomes. Performance has been such an effect. Such part played by every control may get evidenced across 3 parts: being, doing also as Relating.
Benchmarks In Hospitality And Tourism
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Author : Sungsoo Pyo
language : en
Publisher: Routledge
Release Date : 2013-10-14
Benchmarks In Hospitality And Tourism written by Sungsoo Pyo and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-14 with Business & Economics categories.
How much money is your business wasting? How good is the service you deliver? This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners. After an overview of benchmarking concepts and processes, this essential book explores: benchmarking’s strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance
Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry
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Author : Salih Kusluvan
language : en
Publisher: Nova Publishers
Release Date : 2003
Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry written by Salih Kusluvan and has been published by Nova Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Benchmarking In Tourism And Hospitality Industries
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Author : Karl W. Wöber
language : en
Publisher: CABI
Release Date : 2002
Benchmarking In Tourism And Hospitality Industries written by Karl W. Wöber and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a comprehensive description of studies on the practice of benchmarking in the tourism and hospitality industry. Chapter 3 deals with theoretical issues related to the measurement of business performance. Chapter 4 presents analytical techniques for estimating the unknown production function, basically classified as central tendency and frontier methods. Chapter 5 introduces the database (the Austrian Hotel and Restaurant Panel, 1991-97) used in the subsequent experimental studies and elaborates on existing performance studies in tourism research. Chapter 6 focuses on the application of mixture regression models as a central tendency's approach for the selection of optimal comparison partners. It includes an illustrative case example for the Austrian hotel and restaurant database. Chapter 7 discusses the data envelopment analysis (DEA) models and illustrates these using numerical examples. Chapter 8 introduces evolutionary data envelopment analysis, a completely new optimization technique for DEA problems to overcome at least some of DEA's main restrictions. Chapter 9 discusses developments and issues that are relevant for the future of benchmarking decision support systems and summarizes the most important research questions surrounding them. The book has a subject index.
Management Science Applications In Tourism And Hospitality
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Author : Zheng Gu
language : en
Publisher: Routledge
Release Date : 2014-01-27
Management Science Applications In Tourism And Hospitality written by Zheng Gu and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-27 with Business & Economics categories.
Find out how accurate forecasting and analysis can prevent costly mistakes! Management Science Applications in Tourism and Hospitality examines innovative tools for evaluating performance and productivity in tourism offices, hotels, and restaurants. This collection of recent studies focuses on two important topics of management science: forecasting and a relatively new analytical methodology called data envelopment analysis (DEA). This book will show you how tourism forecasting accuracy can be enhanced and how DEA can be used to benchmark productivity and improve advertisement efficiency. Management Science Applications in Tourism and Hospitality provides you with a useful blend of analysis from both theory and real-data perspectives. This book uses case studies, application techniques, and expert advice to review various productivity measurement methods and compare them to DEA, revealing DEA’s strengths, weaknesses, and its potential in the operating environment. With Management Science Applications in Tourism and Hospitality, you’ll be able to: utilize destination benchmarking perform multiunit restaurant productivity assessments using DEA conduct hotel labor productivity assessments using DEA measure and benchmark productivity in the hotel sector using DEA model tourism demand use an improved extrapolative hotel room occupancy rate forecasting technique forecast short-term planning and management for a casino buffet restaurant apply city perception analysis (CPA) for destination positioning decisions This book is generously enhanced with tables and figures to substantiate the research. Management Science Applications in Tourism and Hospitality is valuable for hospitality and tourism educators and graduate students learning and doing research in operation analysis. Savvy executives and professionals who want to improve efficiency in their industry will also benefit from the techniques illustrated in this timely guide.
Human Resources Management In The Hospitality Industry
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Author : David K. Hayes
language : en
Publisher: John Wiley & Sons
Release Date : 2009
Human Resources Management In The Hospitality Industry written by David K. Hayes and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.
Service Quality Management In Hospitality Tourism And Leisure
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Author : Connie Mok
language : en
Publisher: Routledge
Release Date : 2013-01-11
Service Quality Management In Hospitality Tourism And Leisure written by Connie Mok and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-11 with Business & Economics categories.
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Human Resource Management In The Hospitality And Tourism Industry
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Author : Michael Riley
language : en
Publisher: Routledge
Release Date : 2014-04-23
Human Resource Management In The Hospitality And Tourism Industry written by Michael Riley and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-23 with Business & Economics categories.
This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.
Hospitality Travel And Tourism Concepts Methodologies Tools And Applications
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Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2014-10-31
Hospitality Travel And Tourism Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-31 with Business & Economics categories.
Over generations, human society has woven a rich tapestry of culture, art, architecture, and history, personified in artifacts, monuments, and landmarks arrayed across the globe. Individual communities are looking to exploit these local treasures for the benefit of the travelers who come to see them. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications considers the effect of cultural heritage and destinations of interest on the global economy from the viewpoints of both visitor and host. This broadly-focused, multi-volume reference will provide unique insights for travelers, business leaders, sightseers, cultural preservationists, and others interested in the unique variety of human ingenuity and innovation around the world.
Training For The Hospitality Industry
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Author : Lewis C. Forrest
language : en
Publisher:
Release Date : 1983-01-01
Training For The Hospitality Industry written by Lewis C. Forrest and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983-01-01 with Food service employees categories.