Sales Through Service
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Sales Through Service
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Author : Guy Arnold
language : en
Publisher: Crooked Stick Limited
Release Date : 2014
Sales Through Service written by Guy Arnold and has been published by Crooked Stick Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
A sales book like no other ... For too long sales has been too hard for both seller and customer: sellers have to sweat too much and customers have to lie too much. It's time for this to stop. Sales Through Service looks at every step of the sales process, turns it on it's head and examines it from the view of the customer, using 4 blindingly obvious principles of common sense and focusing on systemising every step so customers get consistent and continually improving experiences, and want to buy more. Come back more often, tell their friends and spread the word. So you get more sales for less cost. Somehow no matter how hard we work or how hard we try there never seems to be enough hours in the day, there's always unfinished business, customers are ever more demanding and price sensitive and somehow the staff always have a reason why some things just don't get done. This is normal, because as businesses grow, the systems and processes lag behind, so problems occur and results don't meet expectations. On top of this, the Internet has empowered your customers and staff like nothing before, to talk about you behind your back, and spread your reputation, Great or Poor, without your input or knowledge. This a threat and an opportunity. The common reaction to this is to demand that your staff raise their game and step up to the plate, and yet somehow that doesn't get the results you're after. Yet your people get as frustrated as the boss. The answer lies with systems: systems to empower your people, make them happy and productive, so they make your customers happy & loyal. Happy staff and customers make you a lot more money! We unpick these issues and help you equip your people with tools and techniques to get things done, so problems are eased and customer loyalty is improved. We turn these problems into opportunities through systems, training, coaching and measures, to help you make more money through repeat sales, cross sales, recommendations and referrals. This means that you can sell more, at a higher profit, with less effort and at a lower cost. Everyone wins! This book addresses all these symptoms and more, and delivers a new, simple, powerful framework, based on time proven common sense principles, to propel Organisations away from these issues, and instead, towards long term success in this customer empowered, transparent business world of the 21st century. After all: People LOVE to 'buy' but HATE to be 'sold to' They LOVE to 'create' but HATE a 'dictate' And they LOVE to 'deliver' but HATE to be 'driven' Isn't it time for the business world to finally grow up? Focus on service and the sales will follow Not the other way round!
Sales Through Service
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Author : Deon Van Niekerk
language : en
Publisher:
Release Date : 2020-05-25
Sales Through Service written by Deon Van Niekerk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-25 with categories.
The restaurant business is a tough one to succeed in. Most people believe that to stay in business they need smart leadership, experienced staff and a delicious menu. When a restaurant fails too often it is rising taxes, greedy landlords, modern food trends and a high turnover of staff being blamed. The truth is that restaurants fail for one reason, and one reason alone. They have not made enough sales. This book sets out a method for developing your workforce from order takers who make accidental sales, into sales professionals delivering ambitious target driven sales. It focuses on transforming the profitability of your restaurant business. Restaurants following the "Sales Through Service" method make better sales, receive greater reviews and have highly motivated, highly rewarded front of house teams. When incorporating sales seamlessly into a deliberate guest journey it does not feel like selling at all. It's all part of a greater service offering. This book outlines how to transform your front of house team to build a more profitable business giving you the revenue and lifestyle you deserve. When you read "Sales Through Service" you will gain a deeper understanding of the vital ingredients of success. If you want to build a profitable, scalable and exceptional restaurant business whilst transforming your guest experience, you need to read this book.
Sales Through Service
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Author : TODAY! Seminars, Training & Business Services
language : en
Publisher:
Release Date : 2006
Sales Through Service written by TODAY! Seminars, Training & Business Services and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
Fundamentals Of Selling
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Author : Charles Futrell
language : en
Publisher: Irwin/McGraw-Hill
Release Date : 2004
Fundamentals Of Selling written by Charles Futrell and has been published by Irwin/McGraw-Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
FUNDAMENTALS OF SELLING: Customers For Life Through Service, 8eis one of McGraw-Hill's best-selling texts in the Selling discipline. Its approach is classic and practical and emphasizes role-play. FUNDAMENTALS, written by a salesperson turned teacher, draws widely from Charles Futrell's experience as a sales professional rather than from a staid theoretical perspective. The text is filled with practical tips and business-examples gleaned from years of experience in sales with Colgate, Upjohn, and Ayerst and from the author's sales consulting business. Charles Futrell focuses on improving communication skills and emphasizes that no matter what career a student pursues, selling skills are a valuable asset.
Selling Luxury
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Author : Robin Lent
language : en
Publisher: John Wiley & Sons
Release Date : 2009-05-27
Selling Luxury written by Robin Lent and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-27 with Business & Economics categories.
Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell. In Selling Luxury, Robin Lent and Geneviève Tour explore every component of luxury sales and offer proven, practical strategies for connecting with customers. Rather than sales associates, the luxury market calls for “Sales Ambassadors” who represent the brand with distinction. Sales Ambassadors understand how to connect with customers by discovering their unique motivational desires. This requires a multitude of specialized skills: passion, perseverance, empathy, daring, and curiosity. Through personalized service each and every time, Sales Ambassadors are able to build trust, brand loyalty, and lasting customer relationships. If you want to succeed in the luxury sales universe, Selling Luxury is for you. You’ll pick up the skills and approaches that work everyday in a multitude of situations. You’ll learn how to: Connect emotionally with customers Exceed your customers’ expectations Turn every customer contact into a brand experience Personalize your customer service Learn about customers through observing and discovery Create the desire to purchase Deal positively with customer objections Build a relationship of trust and brand loyalty The universe of luxury is no place for traditional hard-sell tactics. Instead, you have to subtly adapt to your customer in a deeper way. Doing so takes a truly personal touch. Selling Luxury shows you how to develop these skills and make them a key part of your own unique selling style.
Abc S Of Relationship Selling Through Service
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Author : Charles Futrell
language : en
Publisher:
Release Date : 2020
Abc S Of Relationship Selling Through Service written by Charles Futrell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Selling categories.
Abc S Of Relationship Selling Through Service
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Author : Charles Futrell
language : en
Publisher: Whitby, Ont. : McGraw-Hill Ryerson
Release Date : 2006
Abc S Of Relationship Selling Through Service written by Charles Futrell and has been published by Whitby, Ont. : McGraw-Hill Ryerson this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Selling categories.
The Third Canadian Edition ofABC's of Relationship Sellingexplores professional selling from a Canadian perspective. As the title of the book suggests, the text is centred around a philosophy about selling: that success requires mastery of selling basics, including selecting presentation styles, and effective closing techniques. In addition, other key topics such as ethics and territory management are explored.Although Futrell has traditionally been seen as the "relationship" book, and Manning has been called the "strategy" book, this division is no longer as cut and dry. In the current edition, Manning has moved more toward a relationship-based approach, moving to include a sales management chapter at the end of their text (including Intro Selling, Professional Selling, and Negotiations). Manning users cite the consultative model process used throughout as one of its key strengths on the strategy side.Through extensive reviewing, four key elements have been identified as the most difficult for students to learn and instructors to teach. It is these four key elements which directed the revision of this edition:Beginning the Sale, Closing the Sale, Handling Objections,andEthics/Integrity-based selling.
Fundamentals Of Selling
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Author : Charles M. Futrell
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 2005
Fundamentals Of Selling written by Charles M. Futrell and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
FUNDAMENTALS OF SELLING: Customers For Life Through Service, 9/eis one of McGraw-Hill’s best-selling texts in the Selling discipline. Its approach is classic and practical and emphasizes role-plays. FUNDAMENTALS, written by a salesperson turned teacher, draws widely from Charles Futrell’s experience as a sales professional rather than from a staid theoretical perspective. The text is filled with practical tips and business-examples gleaned from years of experience in sales with Colgate, Upjohn, and Ayerst and from the author’s sales consulting business. Charles Futrell focuses on improving communication skills and emphasizes that no matter what career a student pursues; selling skills are a valuable asset.
Marketing Sales And Customer Services Understanding The Theory And Practice Of Selling Through Service Ist Edition
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Author : Charley Watkins
language : en
Publisher:
Release Date : 1999
Marketing Sales And Customer Services Understanding The Theory And Practice Of Selling Through Service Ist Edition written by Charley Watkins and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Customer relations categories.
Preface: Selling through service is a concept no business can ignore. This book examines the advances made within the financial services industry by repositioning products, revolutionizing the way in which the industry relates to its customers and promotes products. Among the issues addressed are the opprtunities afforded by technology to reach new customers and develop new banking prodcuts.
Aftersales Management
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Author : David Brock
language : en
Publisher: Kogan Page Publishers
Release Date : 2009-10-03
Aftersales Management written by David Brock and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-03 with Business & Economics categories.
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods