Selection And Definition Of Performance Indicators For Water And Wastewater Utilities
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Selection And Definition Of Performance Indicators For Water And Wastewater Utilities
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Author : Patricia A. Crotty
language : en
Publisher: American Water Works Association
Release Date : 2004
Selection And Definition Of Performance Indicators For Water And Wastewater Utilities written by Patricia A. Crotty and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : Angela K. Lafferty
language : en
Publisher:
Release Date : 2005
Benchmarking Performance Indicators For Water And Wastewater Utilities written by Angela K. Lafferty and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Benchmarking (Management) categories.
Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance indicator. The data helps utilities improve their operational efficiency and effectiveness plus helps them see where they stand in relation to their industry peer group.
Performance Indicators For Wastewater Services
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Author : R. Matos
language : en
Publisher: IWA Publishing
Release Date : 2003-09-30
Performance Indicators For Wastewater Services written by R. Matos and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-30 with Science categories.
The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application. This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. Contents Structure of the wastewater PI-System Data reporting Context Information Performance Indicators Implementation Strategy for the PI-System Appendix 1 - Glossary of technical terms Appendix 2 - Data Definition and Processing Rules Appendix 3 ©SIGMA Lite WW
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : AWWA Staff
language : en
Publisher: American Water Works Association
Release Date : 2011-01-12
Benchmarking Performance Indicators For Water And Wastewater Utilities written by AWWA Staff and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-12 with categories.
Strategic Asset Management Of Water Supply And Wastewater Infrastructures
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Author : Helena Alegre
language : en
Publisher: IWA Publishing
Release Date : 2009-09-14
Strategic Asset Management Of Water Supply And Wastewater Infrastructures written by Helena Alegre and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-14 with Science categories.
Water and Wastewater companies operating all around the world have faced rising asset management and replacement costs, often to levels that are financially unsustainable. Management of investment needs, while meeting regulatory and other goals, has required: A better understanding of what customers demand from the services they pay for, and the extent to which they are willing to pay for improvements or be compensated for a reduction in performance Development of models to predict asset failure and to identify and concentrate investment on critical assets Improved management systems Improved accounting for costs and benefits and their incorporation within an appropriate cost-benefit framework Incorporation of risk management techniques Utilisation of advanced maintenance techniques including new rehabilitation failure detection technologies Enhancements in pipeline materials, technologies and laying techniques. These papers developed from LESAM 2007 for inclusion in Strategic Asset Management of Water Supply and Wastewater Infrastructures are focused on the techniques, technologies and management approaches aiming at optimising the investment in infrastructure while achieving demanded customer service standards, and they provide an opportunity to gain access to the latest discussion and developments at the leading-edge in this field. This book will be essential reading for utility operators and managers, regulators and consultants.
Benchmarking Performance Indicators For Water And Wastewater Utilities 2007
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Author : QualServe
language : en
Publisher: American Water Works Association
Release Date : 2008-04-01
Benchmarking Performance Indicators For Water And Wastewater Utilities 2007 written by QualServe and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-01 with Science categories.
With this update to the 2005 publication "Benchmarking Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report," utility managers can determine where their utility performance resides within the industry peer group.
Performance Indicators For Water Supply Services
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Author : Helena Alegre
language : en
Publisher: IWA Publishing
Release Date : 2016-09-15
Performance Indicators For Water Supply Services written by Helena Alegre and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-15 with Science categories.
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : John Anderson
language : en
Publisher:
Release Date : 2008-04
Benchmarking Performance Indicators For Water And Wastewater Utilities written by John Anderson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04 with Nature categories.
2nd annual companion to the larger 2005 publication.
Performance Indicators For Water Supply Services
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Author : Helena Alegre
language : en
Publisher: IWA Publishing
Release Date : 2006-06-30
Performance Indicators For Water Supply Services written by Helena Alegre and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-06-30 with Science categories.
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The second edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. This new edition of Performance Indicators for Water Supply Services will be an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
2011 Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : Awwa (American Water Works Association)
language : en
Publisher:
Release Date : 2012-12
2011 Benchmarking Performance Indicators For Water And Wastewater Utilities written by Awwa (American Water Works Association) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12 with Benchmarking (Management) categories.
Updated from the 2007 Survey (9781583215739), this report lets you compare your water or wastewater utility with other US utilities in 34 key areas of operations, management, business, and customer service. 12 additional key benchmarks are provided in the 2011 update than in the 2007 update. Data is from 2011.